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Deleted file caused an error when attempt made to permanently delete #28225

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CaptainOfTheTitanic opened this issue Jul 28, 2021 · 2 comments
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0. Needs triage Pending check for reproducibility or if it fits our roadmap bug needs info stale Ticket or PR with no recent activity

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@CaptainOfTheTitanic
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Steps to reproduce

  1. delete a file - it goes to the deleted files bin
  2. later delete the directory the deleted file was originally in
  3. try to permanently delete all deleted files

Expected behaviour

All files and directories should be permanently deleted

Actual behaviour

Error "Error while removing files from trashbin", the wait cursor keeps churning until you give up

Server configuration

Operating system:
Linux server.

Web server:
Apache
Database:
MySQL 8
PHP version:
5.7
Nextcloud version: (see Nextcloud admin page)
20.0.11
Updated from an older Nextcloud/ownCloud or fresh install:
Fresh install
Where did you install Nextcloud from:
docker container
Signing status:

Signing status
Login as admin user into your Nextcloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

List of activated apps:

App list
If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your Nextcloud installation folder

Nextcloud configuration:

Config report
If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your Nextcloud installation folder

or 

Insert your config.php content here. 
Make sure to remove all sensitive content such as passwords. (e.g. database password, passwordsalt, secret, smtp password, …)

Are you using external storage, if yes which one: local/smb/sftp/...

Are you using encryption: yes/no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

LDAP configuration (delete this part if not used)

LDAP config
With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your Nextcloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser:

Operating system:

Logs

Web server error log

Web server error log
Insert your webserver log here

Nextcloud log (data/nextcloud.log)

Nextcloud log
Insert your Nextcloud log here

Browser log

Browser log
Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...
@CaptainOfTheTitanic CaptainOfTheTitanic added 0. Needs triage Pending check for reproducibility or if it fits our roadmap bug labels Jul 28, 2021
@szaimen
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szaimen commented Aug 8, 2021

Is this Issue still valid in NC21.0.4? If not, please close this issue. Thanks! :)

@ghost
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ghost commented Sep 7, 2021

This issue has been automatically marked as stale because it has not had recent activity and seems to be missing some essential information. It will be closed if no further activity occurs. Thank you for your contributions.

@ghost ghost added the stale Ticket or PR with no recent activity label Sep 7, 2021
@ghost ghost closed this as completed Sep 21, 2021
This issue was closed.
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