[Bug]: No E-Mails sent in Nextcloud 26.0.0 #37694

esvk · 2023-04-12T18:56:18Z

⚠️ This issue respects the following points: ⚠️

This is a bug, not a question or a configuration/webserver/proxy issue.
This issue is not already reported on Github (I've searched it).
Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
Nextcloud Server is running on 64bit capable CPU, PHP and OS.
I agree to follow Nextcloud's Code of Conduct.

Bug description

After upgrading to nc 26.0.0 no e-mails are sent. I already red #37329 this bug report and therefore installed the suggested patch 37340 - unfortunetly with no success. We are absolutely sure, that the credentials and sever-data are correct. This data works within WordPress on the same host.

Steps to reproduce

Fill in data about the Mail-Server
Press Save (speichern)
Press Send-E-Mail (E-Mail-Senden)

Expected behavior

I would expect that nextcloud sends the test-e-mail to the given e-mail-address.

Installation method

None

Nextcloud Server version

26

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.1

Web server

Apache (supported)

Database engine version

MySQL

Is this bug present after an update or on a fresh install?

Updated to a major version (ex. 22.2.3 to 23.0.1)

Are you using the Nextcloud Server Encryption module?

None

What user-backends are you using?

Default user-backend (database)
LDAP/ Active Directory
SSO - SAML
Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "nextcloud.domain.de",
            "nextcloud.domain.biz"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "26.0.0.11",
        "overwrite.cli.url": "https:\/\/nextcloud.domain.de",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "ldapIgnoreNamingRules": false,
        "ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
        "default_language": "de_DE",
        "default_phone_region": "de_DE",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_smtpdebug": true,
        "skeletondirectory": "",
        "enable_avatars": false,
        "defaultapp": "files",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 6379
        },
        "theme": "domain-theme",
        "simpleSignUpLink.shown": false,
        "loglevel": 2,
        "maintenance": false,
        "activity_use_cached_mountpoints": true,
        "app_install_overwrite": [
            "groupfolders"
        ],
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "25",
        "mail_smtpauth": 1,
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***"
    }
}

List of activated Apps

Enabled:
  - activity: 2.18.0
  - bruteforcesettings: 2.6.0
  - circles: 26.0.0
  - cloud_federation_api: 1.9.0
  - comments: 1.16.0
  - dashboard: 7.6.0
  - dav: 1.25.0
  - federatedfilesharing: 1.16.0
  - federation: 1.16.0
  - files: 1.21.1
  - files_pdfviewer: 2.7.0
  - files_retention: 1.15.0
  - files_rightclick: 1.5.0
  - files_sharing: 1.18.0
  - files_trashbin: 1.16.0
  - files_versions: 1.19.1
  - groupfolders: 14.0.0
  - logreader: 2.11.0
  - lookup_server_connector: 1.14.0
  - nextcloud_announcements: 1.15.0
  - notifications: 2.14.0
  - oauth2: 1.14.0
  - password_policy: 1.16.0
  - privacy: 1.10.0
  - provisioning_api: 1.16.0
  - recommendations: 1.5.0
  - related_resources: 1.1.0-alpha1
  - serverinfo: 1.16.0
  - settings: 1.8.0
  - sharebymail: 1.16.0
  - support: 1.9.0
  - survey_client: 1.14.0
  - systemtags: 1.16.0
  - text: 3.7.2
  - theming: 2.1.1
  - theming_customcss: 1.13.0
  - twofactor_backupcodes: 1.15.0
  - updatenotification: 1.16.0
  - user_ldap: 1.16.0
  - user_status: 1.6.0
  - viewer: 1.10.0
  - weather_status: 1.6.0
  - workflowengine: 2.8.0
Disabled:
  - admin_audit: 1.16.0
  - contactsinteraction: 1.7.0 (installed 1.0.0)
  - encryption: 2.14.0
  - files_external: 1.18.0
  - firstrunwizard: 2.15.0 (installed 2.6.0)
  - photos: 2.2.0 (installed 1.1.0)
  - suspicious_login: 4.4.0
  - twofactor_totp: 8.0.0-alpha.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

{"reqId":"4w2r2amHKjLha508JPgv","level":2,"time":"2023-04-12T18:46:18+00:00","remoteAddr":"172.16.32.2","user":"423u01","app":"core","method":"PROPFIND","url":"/remote.php/webdav","message":"Login failed: 'yvonne.lederle@lederle-bau.de' (Remote IP: '172.16.32.2')","userAgent":"Microsoft-WebDAV-MiniRedir/10.0.19044","version":"26.0.0.11","data":{"app":"core"}}

Additional info

No response

BrookeDot · 2023-04-12T19:45:51Z

I was not able to replicate this on Nextcloud 26 running on NGINX and PHP 8.2.x. Are there any additional errors that you can report. Or does that SMTP server work outside of Nextcloud?

esvk · 2023-04-12T20:02:24Z

The smtp-server works outside of Nextcloud. It‘s on another host at the same network.

solracsf · 2023-04-12T20:29:54Z

Have you tried the other options at #37329 (SSL options, see all comments)?

esvk · 2023-04-13T19:09:13Z

I corrected the syntax errors - and now it works. Thank you!

4001982248998 · 2023-04-14T09:36:04Z

For everyone else having to work around this bug, here is a corrected syntax:

  'mail_smtpstreamoptions' =>
  array (
    'ssl' =>
    array (
      'allow_self_signed' => true,
      'verify_peer' => false,
      'verify_peer_name' => false,
    ),
  ),

zaferfe · 2023-06-10T16:52:32Z

thanks a lot

facb69 · 2023-11-28T11:35:35Z

I've been struggling with this problem for almost a week now! Thank you so much for the tip, it worked for me.
But I must add that the config.sample lacks explanation on how to use the mail_smtpstreamoptions option; maybe some examples would help?
But that's it; thanks again. 👍

Vlad-Star · 2024-01-20T19:16:30Z

For everyone else having to work around this bug, here is a corrected syntax:

  'mail_smtpstreamoptions' =>
  array (
    'ssl' =>
    array (
      'allow_self_signed' => true,
      'verify_peer' => false,
      'verify_peer_name' => false,
    ),
  ),

I just wanted to thank @4001982248998 for the solution provided here. I was getting the following error from my local mail relay, which was successfully resolved by adding the above block to config/config.php. No changes on the mail relay needed.

Jan 20 13:17:40 mail postfix/smtpd[4424]: SSL_accept error from www.mydomain.com[192.168.1.4]: -1
Jan 20 13:17:40 mail postfix/smtpd[4424]: warning: TLS library problem: error:0A000418:SSL routines::tlsv1 alert unknown ca:ssl/record/rec_layer_s3.c:1600:SSL alert number 48:
Jan 20 13:17:40 mail postfix/smtpd[4424]: lost connection after STARTTLS from www.mydomain.com[192.168.1.4]

joshtrichards · 2024-01-20T20:38:58Z

But I must add that the config.sample lacks explanation on how to use the mail_smtpstreamoptions option; maybe some examples would help?

https://docs.nextcloud.com/server/latest/admin_manual/configuration_server/email_configuration.html#how-can-i-send-mail-using-self-signed-certificates-or-use-starttls-with-self-signed-certificates

LeftoversTodayAppAdmin · 2024-01-26T11:06:14Z

Hey folks!

I am running the latest version of the all in one docker image, I updated the config.php file in the container according to the instructions but I am still not able to get past the error. Funny thing is I was able to add the same email account in the email tab, but im not able to get to the settings page to use the same settings to work.

Any help here will be appreciated, thank you!
Shri

joshtrichards · 2024-01-26T14:15:37Z

@LeftoversTodayAppAdmin Please post your query on the Help Forum - https://help.nextcloud.com since this isn't a general support channel. Someone there should be able to help you out if you post your config there.

GitTimeraider · 2024-03-11T16:24:07Z

For everyone else having to work around this bug, here is a corrected syntax:

  'mail_smtpstreamoptions' =>
  array (
    'ssl' =>
    array (
      'allow_self_signed' => true,
      'verify_peer' => false,
      'verify_peer_name' => false,
    ),
  ),

Many months later and still fixing the issue for people. Thanks 4001982248998 :D

esvk added 0. Needs triage Pending check for reproducibility or if it fits our roadmap bug labels Apr 12, 2023

solracsf added 26-feedback needs info labels Apr 12, 2023

This comment was marked as resolved.

Sign in to view

solracsf closed this as completed Apr 14, 2023

SeanDS mentioned this issue Apr 21, 2023

[Bug]: NEXTCLOUD 26 Email Setup no Test successfully #37329

Closed

9 tasks

This was referenced Aug 28, 2023

Mail notifications not working #40070

Closed

[Bug]: Email could not be sent #40073

Closed

[Bug]: SMTP Debug mode seem not to work in 26 // "mail_smtpdebug" option ignored nextcloud/documentation#11082

Closed

Cybso mentioned this issue Nov 30, 2023

E-Mail: Automatically set 'allow_self_signed=true' for 'mail_smtphost = localhost' #41935

Open

Provide feedback

Saved searches

Use saved searches to filter your results more quickly

[Bug]: No E-Mails sent in Nextcloud 26.0.0 #37694

[Bug]: No E-Mails sent in Nextcloud 26.0.0 #37694

esvk commented Apr 12, 2023

BrookeDot commented Apr 12, 2023

esvk commented Apr 12, 2023 via email •

edited by solracsf

solracsf commented Apr 12, 2023 •

edited

This comment was marked as resolved.

esvk commented Apr 13, 2023

4001982248998 commented Apr 14, 2023 •

edited by solracsf

zaferfe commented Jun 10, 2023

facb69 commented Nov 28, 2023

Vlad-Star commented Jan 20, 2024 •

edited

joshtrichards commented Jan 20, 2024

LeftoversTodayAppAdmin commented Jan 26, 2024

joshtrichards commented Jan 26, 2024

GitTimeraider commented Mar 11, 2024 •

edited

[Bug]: No E-Mails sent in Nextcloud 26.0.0 #37694

[Bug]: No E-Mails sent in Nextcloud 26.0.0 #37694

Comments

esvk commented Apr 12, 2023

⚠️ This issue respects the following points: ⚠️

Bug description

Steps to reproduce

Expected behavior

Installation method

Nextcloud Server version

Operating system

PHP engine version

Web server

Database engine version

Is this bug present after an update or on a fresh install?

Are you using the Nextcloud Server Encryption module?

What user-backends are you using?

Configuration report

List of activated Apps

Nextcloud Signing status

Nextcloud Logs

Additional info

BrookeDot commented Apr 12, 2023

esvk commented Apr 12, 2023 via email • edited by solracsf

solracsf commented Apr 12, 2023 • edited

This comment was marked as resolved.

esvk commented Apr 13, 2023

4001982248998 commented Apr 14, 2023 • edited by solracsf

zaferfe commented Jun 10, 2023

facb69 commented Nov 28, 2023

Vlad-Star commented Jan 20, 2024 • edited

joshtrichards commented Jan 20, 2024

LeftoversTodayAppAdmin commented Jan 26, 2024

joshtrichards commented Jan 26, 2024

GitTimeraider commented Mar 11, 2024 • edited

esvk commented Apr 12, 2023 via email •

edited by solracsf

solracsf commented Apr 12, 2023 •

edited

4001982248998 commented Apr 14, 2023 •

edited by solracsf

Vlad-Star commented Jan 20, 2024 •

edited

GitTimeraider commented Mar 11, 2024 •

edited