[Bug]: Nextcloud not displaying big files uploaded through the web interface #45183
Comments
l3ochan
added
0. Needs triage
I cannot reproduce this behavior. And I'm fairly certain when we'd hearing screams across the issues and forums if this was the case (but anything is possible).
With logging this verbose I'm not sure you'll even be able to see any normal warnings amid the noise. Might want to change this to 1 or 2 then see what appears in the logs during these upload transactions. With the behavior you're describing perhaps its one of your apps that does file post-upload processing. Anti-virus comes to mind. Have you looked at server-side resource usage during these upload transactions to try to get an idea of what might be going on? Since this isn't reproducible, I suggest you post at the Help Forum - https://help.nextcloud.com |
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Thanks for your reply, there is no log output, even with log level set to 2 and debug mode active. Disabling AV app doesn't change anything. |
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It turned out to be the AV, the issue is fixed |
Bug description
When I upload a big file, let's say 1Gb, through the web interface, it uploads but doesn't show the uploaded files after hours
Steps to reproduce
Expected behavior
File should upload and be immediately useable
Installation method
Community Manual installation with Archive
Nextcloud Server version
28
Operating system
Debian/Ubuntu
PHP engine version
PHP 8.1
Web server
Apache (supported)
Database engine version
MariaDB
Is this bug present after an update or on a fresh install?
None
Are you using the Nextcloud Server Encryption module?
Encryption is Disabled
What user-backends are you using?
Configuration report
{ "system": { "instanceid": "***REMOVED SENSITIVE VALUE***", "passwordsalt": "***REMOVED SENSITIVE VALUE***", "secret": "***REMOVED SENSITIVE VALUE***", "trusted_domains": [ "cloud.nekocorp.fr", "100.97.75.110", "ts.nekoserv.nekocorp.fr", "192.168.1.150", "office.nekocorp.fr", "onlyoffice.nekocorp.fr", "127.0.0.1" ], "datadirectory": "***REMOVED SENSITIVE VALUE***", "dbtype": "mysql", "version": "28.0.5.1", "overwrite.cli.url": "http:\/\/cloud.nekocorp.fr", "dbname": "***REMOVED SENSITIVE VALUE***", "dbhost": "***REMOVED SENSITIVE VALUE***", "dbport": "", "dbtableprefix": "oc_", "mysql.utf8mb4": true, "dbuser": "***REMOVED SENSITIVE VALUE***", "dbpassword": "***REMOVED SENSITIVE VALUE***", "installed": true, "memcache.local": "\\OC\\Memcache\\Redis", "memcache.locking": "\\OC\\Memcache\\Redis", "redis": { "host": "***REMOVED SENSITIVE VALUE***", "port": "6379" }, "default_phone_region": "FR", "mail_from_address": "***REMOVED SENSITIVE VALUE***", "mail_smtpmode": "smtp", "mail_smtpauthtype": "LOGIN", "mail_sendmailmode": "smtp", "mail_domain": "***REMOVED SENSITIVE VALUE***", "mail_smtphost": "***REMOVED SENSITIVE VALUE***", "mail_smtpport": "465", "mail_smtpsecure": "ssl", "mail_smtpauth": 1, "mail_smtpname": "***REMOVED SENSITIVE VALUE***", "mail_smtppassword": "***REMOVED SENSITIVE VALUE***", "app_install_overwrite": [ "officeonline", "whiteboard", "files_antivirus", "googledocsredirect", "apporder", "integration_moodle", "group_default_quota", "keeporsweep", "files_mindmap", "printer", "integration_whiteboard", "video_converter", "carnet", "caniupdate", "impersonate", "ocsms", "hancomoffice", "wopi", "admin_notifications", "pdfdraw", "cfg_share_links", "shifts", "richdocumentscode", "files_downloadactivity", "camerarawpreviews", "hibp", "metadata", "externalportal", "extract", "files_downloadlimit", "circles" ], "maintenance": false, "theme": "", "loglevel": 0, "maintenance_window_start": "\u201c19\u201d", "updater.release.channel": "stable" } }List of activated Apps
Nextcloud Signing status
Nextcloud Logs
Additional info
The files end up displaying, but they take, depending on the size, from minutes to almost half a day for a 4gig file. This makes suing nextcloud to share files tricky.
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