Ninchat API Reference

This document describes version 2 of the open Ninchat API. It will be extended over time, without breaking conforming client applications. However, specific functionality that is available only to a limited set of users may be changed or disabled in controlled manner. If a new, backward-incompatible API version is released, it will be accessible using new network endpoints.

Changes
Interface
Streaming Transports
- WebSocket
Sessionless HTTP Calling
- Requests
- Responses

Associated documents

Changes

Version 2

Backward-incompatible changes from version 1:

WebSocket clients must be prepared to handle text and binary frames. (Previously only text frames were sent to clients.)
The initial value of the action_id parameter must be 1 (instead of any positive integer), and it must be reset to 1 when a new session is created and there are no action retries queued from previous sessions. (See the Interface section.)
The ninchat.com/info message type is split into multiple ninchat.com/info/* types.
Message content must consist of at least one part. (See the send_message action.)
The message_received event might not include the message content.
The message_time parameter type changed from integer to float. (See the message_received event.)
The search_results event's "users" and "channels" objects were modified to accommodate more parameters.
The session_created event might not include the session_host parameter.
The WebSocket-Protocol header is now unversioned; the API version is included in the WebSocket endpoint URL.

See the commit log for incremental changes.

Interface

Clients send actions to the server, which sends events to clients. Action and event parameter values are represented as JSON types.

Most actions support or require the action_id parameter, which may be used to detect success or failure of the action. The action reference indicates the exceptions when it is not supported. When the client receives (at least) one event with the corresponding action_id, the action has succeeded, unless the event was error. The values should be ascending integers, starting at 1, over the lifetime of the client instance's state (even across sessions). If no response event is received, the client may retry the action (e.g. after reconnecting) with the same action_id value.

Most actions support the puppet_id parameter. The action reference indicates the exceptions when it is not supported. See the Ninchat Puppets document for more information.

In addition to the parameters listed below, most events contain the monotonically ascending event_id integer parameter (starting at 1). Such events are buffered by the server until they are acknowledged by the client, so that they can be retransmitted if the network connection is lost during a session. (Events without an event_id are connection-specific.) The acknowledgement procedure is transport-specific (see Streaming Transports). Failure to acknowledge events results in session buffer overflow.

Instead of the reply events listed below, any action may cause an error event.

Undefined action, event and parameter names must not be used in communication and you should not rely on their nonexistence. Enumerations (e.g. access_type, error_type and identity_type) may gain new options, so clients should be able to cope with events with unknown values for such parameters.

When a newer API version is available, a client accessing an old API endpoint may receive an unsolicited error event with error_type set to deprecated. (It's purely informational, and doesn't necessarily imply immediate service degradation.)

Actions

Action types

Sessions
Users
Identities
Dialogues
- update_dialogue
Channels
Realms
Queues
Audiences
Members
Messages
Access
Files
- send_file
- describe_file
Transcripts
Tags
WebRTC
- begin_ice
Search
Other
- track
- ping

`create_session`

user_id : string (optional)
user_auth : string (optional)
user_attrs : object (optional)
user_settings : object (optional)
user_metadata : object (optional)
identity_type : string (optional)
identity_name : string (optional)
identity_auth : string (optional)
identity_type_new : string (optional)
identity_name_new : string (optional)
identity_auth_new : string (optional)
identity_attrs : object (optional)
access_key : string (optional)
master_key_type : string (optional)
master_sign : string (optional)
puppet_attrs : object (optional)
message_types : string array

Exceptions:

puppet_id is not supported.
session_id is not supported (see Streaming Transports).

Reply event: session_created

There are five modes of operation:

If user_id and user_auth are specified, a new session for an existing user is created.
If identity_type, identity_name and identity_auth are specified, a new session for an existing user is created. The identity type and name must be verified for a user.

If identity_type is set to "facebook", identity_name is set to a Facebook user id and identity_auth contains a matching signed request, a session is created for the existing Ninchat user with the associated Facebook identity.
If access_key is specified, a new session is created for the user determined by the access key.
If user_id and master_sign are specified, a new session for an existing user is created. master_key_type specifies the signature type (defaults to "ninchat"). An access_expired error type is returned if the signature has expired. See Action signatures.
Otherwise a new user is created.

The user will be a guest unless the guest user attribute is explicitly set as false.

identity_type_new, identity_name_new, identity_auth_new and/or identity_attrs may be used to create an identity for the user.

If identity_type_new is set to "facebook", identity_name_new is set to a Facebook user id and identity_auth_new contains a matching signed request from the Facebook SDK, the Facebook identity is associated with the created Ninchat user.

Accepted message types are specified as a list of strings to compare against incoming message types. If a string ends with an asterisk (*), the substring preceding the asterisk is used to match prefixes instead of whole strings. The "*" string accepts all messages. An empty array rejects all messages.

If the authentication token or access key is invalid or has been revoked, the error type will be access_denied. This condition is permanent: create_session won't succeed later with the same parameters.

`resume_session`

Exceptions:

puppet_id is not supported

Receive or acknowledge events of an existing session. See Streaming Transports for details.

`update_session`

session_idle : boolean (optional)
channel_id : string (optional)
user_id : string (optional)
message_id : string (optional)

Exceptions:

puppet_id is not supported.

Client-assisted idle user and unread message tracking.

`close_session`

Exceptions:

puppet_id is not supported.

See Streaming Transports for details.

`create_user`

action_id : integer
user_attrs : string (optional)
user_settings : string (optional)
puppet_attrs : object (optional)

Reply event: user_created

Like create_session, but doesn't create a session. Useful with the sessionless API.

If called by an existing user (e.g. there is a session, or the caller is authenticated), the created user will become a puppet of the calling (master) user. The user_created event won't include the user_auth parameter; instead, the puppet user may be logged in and manipulated using the master key mechanism.

If called without a session or authentication credentials, a standalone user is created. The user_created event will include the user_auth parameter.

The created user will be a guest unless the guest user attribute is explicitly set as false.

`describe_user`

action_id : integer
user_id : string (optional)

Reply event: user_found

`update_user`

action_id : integer
user_attrs : object (optional)
user_settings : object (optional)
payload_attrs : string array (optional)

Reply event: user_updated

The iconurl attribute may be set by uploading image data in the payload: the index of the payload frame is determined by the index of the "icon" string in the payload_attrs array. WebSocket example:

First frame:

{
  "action":        "update_user",
  "action_id":     3,
  "payload_attrs": ["icon"],
  "frames":        1
}

Second frame:

\x89PNG\r\n\x1a\n\x00\x00\x00\rIHDR\x00\x00\x00\x01\x00\x00\x00\x01\x01\x03
\x00\x00\x00%\xdbV\xca\x00\x00\x00\x03PLTE\x93c+\xbaC\xfaW\x00\x00\x00\nIDA
T\x08\xd7c`\x00\x00\x00\x02\x00\x01\xe2!\xbc3\x00\x00\x00\x00IEND\xaeB`\x82

If the uploaded image data cannot be converted to an icon, the file_not_supported error is returned.

`delete_user`

action_id : integer
user_auth : string (optional)

Reply event: user_deleted

The user_auth token must be repeated here to avoid accidents and mischief, except for guest users, or when this action is invoked with puppet_id.

`create_identity`

action_id : integer
identity_type : string
identity_name : string
identity_attrs : object (optional)
identity_auth_new : string (optional)

Reply event: identity_created

Associates an identity with the session user. The identity is pending verification until futher action is taken.

Identity types:

"email" sends an email with a verification link. identity_name specifies the email address.
"facebook" creates an identity to be used for authentication with the help of the Facebook SDK. See create_session.
"gcm" registers a GCM id. identity_name specifies the GCM registration id.
"apns" registers an APNs id. identity_name specifies the APNs device id.

A secret authentication token (password) is associated with the identity if identity_auth_new is specified.

`create_identity_with_auth_reset_access`

action_id : integer
identity_type : string
identity_name : string
identity_attrs : object (optional)

Reply event: identity_created

Combines the create_identity and request_identity_auth_reset_access actions: password is not set by the action, but via a link received in an email. The identity will be verified when a password is set (via the link).

`request_identity_verify_access`

action_id : integer (optional)
identity_type : string
identity_name : string

Exceptions:

session_id is optional (see Streaming Transports).

Reply event: access_created (without access_key)

Resend an email identity verification link if the identity is still pending verification. (In other words, identity_type must be "email" for now.)

`verify_identity`

action_id : integer (optional)
access_key : string
identity_accept : boolean

Exceptions:

session_id is optional (see Streaming Transports).

Reply event: identity_updated

Accepts or rejects a pending user identity.

`describe_identity`

action_id : integer
identity_type : string
identity_name : string

Reply event: identity_found

`update_identity`

action_id : integer
identity_type : string
identity_name : string
identity_attrs : object

Reply event: identity_updated

`update_identity_auth`

action_id : integer
identity_type : string
identity_name : string
identity_auth : string (optional)
identity_auth_new : string (optional)

Reply event: identity_updated

Sets or changes the secret authentication token (password).

identity_auth (the old authentication token) must be specified if the identity already has one. It will be replaced with identity_auth_new. If identity_auth_new is not specified, the password will be removed.

`request_identity_auth_reset_access`

action_id : integer (optional)
identity_type : string
identity_name : string

Exceptions:

session_id is optional (see Streaming Transports).

Reply event: access_created (without access_key)

Create and send an access key to the specified email address if it's a verified email identity. (In other words, identity_type must be "email" for now.) The access key may be used to reset the password associated with the identity.

`reset_identity_auth`

access_key : string
identity_auth_new : string

Exceptions:

session_id is optional (see Streaming Transports).

Reply event: identity_updated

Resets the authentication token (password) associated with an identity (specified by the access_key).

`delete_identity`

action_id : integer
identity_type : string
identity_name : string
identity_auth : string (optional)

Reply event: identity_deleted

identity_auth must be specified if the identity has one.

`update_dialogue`

action_id : integer
user_id : string
member_attrs : object (optional)
dialogue_status : string (optional)

Reply event: dialogue_updated

Update your own member attributes in your dialogue with user_id, or your perceived status of the dialogue. Valid values for dialogue_status are "visible" (not hidden, not highlighted) and "hidden".

`create_channel`

action_id : integer
channel_attrs : object (optional)
realm_id : string (optional)

Reply event: channel_joined

If realm_id is specified, the realm owner will become the channel owner. Otherwise the session user will become the owner.

`describe_channel`

action_id : integer
channel_id : string

Reply event: channel_found

`update_channel`

action_id : integer
channel_id : string
channel_attrs : object

Reply event: channel_updated

`delete_channel`

action_id : integer
channel_id : string

Reply event: channel_deleted

The channel must be suspended before it can be deleted.

`follow_channel`

action_id : integer
channel_id : string
master_key_type : string (optional)
master_sign : string (optional)

Reply event: channel_found

Like join_channel, but:

May only be used with channels with the disclosed_since and followable attributes set, and without the private attribute set. Note: channels in realms may be followable even when the public attribute is not set!
The user won't appear on the channel's member list.
The user won't be able to send messages to the channel.
Only the session which invoked this action will receive message_received events for this channel.
The user will stop following the channel when the session is closed.

`join_channel`

action_id : integer
channel_id : string (optional)
access_key : string (optional)
master_key_type : string (optional)
master_sign : string (optional)
member_attrs : object (optional)

Reply events: channel_joined and realm_joined (if applicable)

There are three modes of operation:

channel_id specifies the channel to be joined. It must not be in a realm or it must be in one of the user's realms.
access_key grants permission to join a channel in a realm. The access key configuration determines the channel to be joined. The realm_joined event indicates that the user was granted access to the channel's realm in addition to the channel (depending on the access key configuration).
master_sign grants permission to join the channel. master_key_type specifies the signature type (defaults to "ninchat"). See Action signatures.

member_attrs can only be specified in conjunction with master_sign, when master_key_type is "ninchat" (see Ninchat Master Keys). It can only be used to disable the "silenced" member attribute, when the channel has "autosilence" attribute enabled.

`part_channel`

action_id : integer
channel_id : string

Reply event: channel_parted

If the parting user was the last member and the channel is not associated with an audience queue, the channel will be deleted immediately.

If the parting user was the last member of an audience channel, the channel will be suspened. The channel will persit without members until delete_channel is called, or it is deleted automatically according to a schedule.

`create_realm`

action_id : integer
realm_attrs : object (optional)
realm_settings : object (optional)
channel_attrs : object (optional)

Reply events: realm_joined and channel_joined (if applicable)

Creates a realm, and an optional initial channel if channel_attrs is defined. The session user will become the owner of both.

`describe_realm`

action_id : integer
realm_id : string

Reply event: realm_found

`describe_realm_queues`

action_id : integer
realm_id : string
queue_ids : string array (optional)
track_stage : string (optional)
track_metadata : object (optional)

Reply event: realm_queues_found

Describe some or all audience queues of a realm. The session will continue to receive additional queue_updated events if there are changes to the queues. The updates will cease after an audience is requested through one of the queues.

If specified, queue_ids indicates a subset of the realm's queues which the user is interested in. Unknown queue ids are silently ignored. (The user may still receive spurious queue_updated events concerning the realm's other queues.)

`update_realm`

action_id : integer
realm_id : string
realm_attrs : object (optional)
realm_settings : object (optional)

Reply event: realm_updated

`delete_realm`

action_id : integer
realm_id : string

Reply event: realm_deleted

`create_queue`

action_id : integer
realm_id : string
queue_attrs : object

Reply event: queue_created

Create a new audience queue. Caller must be a realm operator.

`update_queue`

action_id : integer
queue_id : string
queue_attrs : object (optional)
queue_settings : object (optional)

Reply event: queue_updated

Update audience queue attributes and/or settings. Caller must be a realm operator.

`delete_queue`

action_id : integer
queue_id : string

Reply event: queue_deleted

Delete an audience queue. Caller must be a realm operator.

`get_queue_stats`

action_id : integer
queue_id : string
stats_hour : string (optional)
stats_length : integer

Reply events: queue_stats_contents

stats_hour specifies the start of the time range as "YYYYMMDDHH"; if omitted, the range ends at the latest occurrence of available data. stats_length specifies the number of hours to load. No more than one month of data may be requested at a time (does NOT need to be aligned to start or end of month).

`describe_queue`

action_id : integer
queue_id : string

Reply event: queue_found

Describe an audience queue.

`create_audience`

action_id : integer
queue_id : string
user_id : string
channel_attrs : object (optional)

Reply event: channel_created

Create an audience channel. Caller must be a member of the queue.

Initial agent user must be specified via the user_id parameter. The target user must be a member of the queue's realm.

Attributes disclosed_since and private are set, and upload and video are inherited from the queue, unless overridden.

`request_audience`

action_id : integer
queue_id : string
audience_metadata : object (optional)

Reply event: audience_enqueued

Go to the end of the queue.

The audience_metadata object may contain arbitrary properties, but the "secure" property is special: if set to a string value, it will be decrypted using the queue owner's master key, and the contents will be set as the value of the property. Other value types for "secure" property are rejected. A permission_expired error type is returned if the encrypted metadata has expired. See Secure metadata.

When the audience is accepted, the user will automatically join a channel or a dialogue will start, depending on queue configuration. audience_id and queue_id will be set either as channel attributes, or as dialogue member attributes for the session user.

`accept_audience`

action_id : integer
queue_id : string
audience_id : string (optional)

Reply event: channel_joined or dialogue_updated

Take the next user or the specific audience (if audience_id is specified) from the queue. Caller must be a queue member.

Either a channel or a dialogue will be created, depending on queue configuration. The channel attributes or the accepted user's dialogue membership attributes will contain audience_id and queue_id.

`transfer_audience`

action_id : integer
audience_id : string
queue_id : string

Reply event: channel_parted

End a previously accepted audience, and enqueue the customer to another queue.

`add_member`

action_id : integer
realm_id : string (optional)
queue_id : string (optional)
channel_id : string (optional)
user_id : string
member_attrs : object (optional)

Reply event: realm_member_joined, queue_member_joined or channel_member_joined

Causes a specific user to join a realm, an audience queue, or an audience channel. Caller must be a realm operator.

Members can't be added to arbitrary channels, only audience channels. Only agent users can be added: the operator and/or moderator membership attribute must be set. The target user must be a member of the channel's realm.

`update_member`

action_id : integer
channel_id : string (optional)
realm_id : string (optional)
user_id : string
member_attrs : object
interval_end : float (optional)

Reply event: channel_member_updated or realm_member_updated

Sets or clears a channel or realm membership attributes for a user.

If interval_end is specified with a channel membership attribute, the set attribute will be automatically unset at that time. (An update_member call with an interval can set only one attribute at a time.)

`remove_member`

action_id : integer
channel_id : string (optional)
realm_id : string (optional)
queue_id : string (optional)
user_id : string

Reply event: channel_member_parted, realm_member_parted or queue_member_parted

Kicks a user out of a channel, a realm or an audience queue. Caller must be the target user, a channel operator or moderator (if removing from a channel) or a realm operator (if removing from a realm or a queue).

`send_message`

action_id : integer (optional)
channel_id : string (optional)
user_id : string (optional)
identity_type : string (optional)
identity_name : string (optional)
message_type : string
message_recipient_ids : string array (optional)
message_fold : boolean (optional)
message_ttl : float (optional)

Reply event: message_received or none (if action_id is not specified)

Message content is provided in the payload (see Streaming Transports). The content may not be empty: it must contain one or more parts (but the individual parts may be zero-length).

Exactly one of channel_id, user_id and identity_name must be specified. user_id specifies a private conversation party. identity_type and identity_name specify a private conversation party without an established user account.

If message_ttl is specified, restrictions are placed on message delivery: the message may not be stored in the channel/dialogue history and messages may be dropped by unresponsive sessions. message_ttl specifies the minimum time in seconds to buffer the message (which should be the upper limit for the usefulness of the content). Sending such a message to an identity doesn't make sense.

`update_message`

action_id : integer
channel_id : string
message_id : string
message_hidden : boolean

Reply event: message_updated

Available for channel operators and moderators. Affects a single message on the channel.

`update_user_messages`

action_id : integer
channel_id : string
message_user_id : string
message_id : string (optional)
interval_end : float (optional)
message_hidden : boolean

Reply event: message_updated

Available for channel operators and moderators. Affects all messages up to and including message_id which have been sent by message_user_id to the channel. interval_end may be used instead of message_id to specify the (inclusive) end of time range.

`load_history`

action_id : integer
channel_id : string (optional)
user_id : string (optional)
message_types : string array (optional)
message_id : string (optional)
message_fold : boolean (optional)
history_length : integer (optional)
history_order : integer (optional)
filter_property : string
filter_substring : string

Reply events: history_results and message_received multiple times (with history_length set)

Exactly one of channel_id and user_id must be specified. user_id specifies a private conversation party.

message_types defaults to the value passed to create_session.

message_id makes it possible to fetch additional messages if you already have some. It specifies the exclusive first or last message identifier (depending on the history_order parameter). The latest messages are returned by default. Empty string indicates the beginning of history.

If message_fold is set, only folded messages are returned.

The meaning of history_length is as follows:

In the load_history action it specifies the number of requested messages.
In the history_results event it specifies the number of available messages.
In the message_received event it specifies the number of remaining messages.

history_order specifies the order in which the messages will be received. When used in combination with message_id, its value also determines if we are fetching older or newer messages:

-1 requests newer messages first (descending). message_id specifies the exclusive end of range. This is the default.
1 requests older messages first (ascending). message_id specifies the exclusive start of range.

If filter_property and filter_substring are specified, only messages which contain the filter_substring in the value of their filter_property are returned (if supported for the message type). message_types should contain only supported message types (see Message Types); other messages are ignored. history_length specifies the number of returned messages.

`discard_history`

action_id : integer (optional)
user_id : string
message_id : string

Reply event: history_discarded (without history_length set) or none (if action_id is not specified)

user_id specifies a private conversation party. message_id specifies the latest message to be discarded.

`create_access`

action_id : integer
access_type : string
channel_id : string (optional)
channel_unsilence : boolean (optional)
realm_member : boolean (optional)
user_id : string (optional)
user_attrs : object (optional)
user_settings : object (optional)
member_metadata : object (optional)

Reply event: access_created

Creates an access key for use with create_session or join_channel.

Access types:

"session" keys may be used in create_session actions.
"channel" keys may be used in a single join_channel action. If channel_unsilence is true, the invited user will not be silenced even if the channel has the autosilence attribute set. If realm_member is true, the invited user will also join the realm of the channel (if any). If user_id is specified, the invite can only be used by that user, and an info message is sent to that user (see Message types).
"audience" keys may be used in create_session actions. An audience channel must be specified via the channel_id parameter. A customer user account is created; user_attrs, user_settings and member_metadata are supported. The access key may be used multiple times, each time logging in the same user. The lifetime of the access key and the user account depend on the audience's lifetime.

The member_metadata object can be used to supply audience channel membership metadata. The trustworthiness of the metadata can be indicated via its placement: placing it at the top-level means that it is user-supplied information; placing it inside the "secure" object means that the information can be relied on by the agent users. For this action, the "secure" property must not be encrypted. (The placement convention is intended to be analoguous with metadata supplied via request_audience action: top-level metadata may originate from the customer's browser, but "secure" metadata can't be fabricated by the customer.)

`send_access`

action_id : integer
access_key : string (optional)
user_id : string (optional)
identity_type : string (optional)
identity_name : string (optional)

Reply event: access_found

Send a pre-created channel access key to a user (= invite). There are three modes of operation:

If access_key and user_id are specified, a ninchat.com/info/* message is sent to the user in a dialogue.
If access_key, identity_type and identity_name are specified, an email is sent. (In other words, identity_type must be "email" for now.)
If identity_type and identity_name are specified without access_key, the (undisclosed) access key associated with the user's identity is used, if any. (This is the verification-link-resend feature.)

`describe_access`

action_id : integer (optional)
access_key : string

Exceptions:

session_id is optional (see Streaming Transports).

Reply event: access_found

`describe_master_keys`

action_id : integer
realm_id : string (optional)

Reply event: master_keys_found

`describe_master` (deprecated)

action_id : integer

Reply event: master_found

This action has been superseded by describe_master_keys.

`create_master_key`

action_id : integer
realm_id : string (optional)
master_key_type : string (optional)
master_key_id : string (optional)

Reply event: master_key_created

If realm_id is not specified, the created key can be used with any resource owned by the creator (to the extent supported by the API). In particular, puppet users can be created and controlled with such keys.

If realm_id is specified, the created key can only be used with resources associated with that realm (e.g. channels and audience metadata). Such keys can be created and deleted by realm operators.

If master_key_type is "ninchat" or left unspecified, an id and a secret key are generated automatically.

If master_key_type is "jwt", master_key_id must be specified, and the key material must be provided in the payload.

`delete_master_key`

action_id : integer
realm_id : string (optional)
master_key_type : string (optional)
master_key_id : string
master_key_secret : string (optional)
user_auth : string (optional)

Reply event: master_key_deleted

realm_id must be specified if the key is associated with a realm.

If the key is not associated with a realm (= it's a personal key), either master_key_secret or user_auth must be specified for extra safety.

master_key_type defaults to "ninchat".

`send_file`

action_id : integer
file_attrs : object
user_id : string (optional)
channel_id : string (optional)

Reply event: message_received

File contents are uploaded in the first payload part. A ninchat.com/file message is sent to the specified user or channel.

`describe_file`

action_id : integer
file_id : string

Reply event: file_found

`get_transcript`

action_id : integer
channel_id : string (optional)
dialogue_id : string array (optional)
audience_id : string (optional)
interval_begin : float (optional)
interval_end : float (optional)
message_id : string (optional)

Reply event: transcript_contents

Dump the "ninchat.com/*" messages sent on a channel, in a dialogue, or during an audience. dialogue_id holds a pair of user ids (the order doesn't matter).

Specifying a time interval may make sense when targetting a long-lived channel. By default the interval is the whole history.

There is an unspecified technical limit on the number of messages returned at once. message_id may be used to get more messages if an earlier call didn't return everything.

`delete_transcript`

action_id : integer
channel_id : string (optional)
dialogue_id : string array (optional)
audience_id : string (optional)

Reply event: transcript_deleted

`describe_queue_transcripts`

action_id : integer
queue_id : string
interval_begin : float
interval_end : float (optional)
interval_ongoing : boolean (optional)

Reply event: queue_transcripts_found

List all dialogues which have started from the specified audience queue and completed during the specified interval. The interval may be open-ended, but by default it will only return time slots which have already ended. The interval_ongoing parameter can be used to include unfinished transcripts of the ongoing time slot.

`delete_queue_transcripts`

action_id : integer
queue_id : string
interval_begin : float
interval_end : float

Reply event: queue_transcripts_deleted

Discard all dialogues which have started from the specified audience queue and completed during the specified interval. The interval length must not exceed one month.

`create_tag`

action_id : integer
realm_id : string
tag_attrs : object

Reply event: tag_created

`describe_tag`

action_id : integer
tag_id : string

Reply event: tag_found

`describe_tags`

action_id : integer
realm_id : string (optional)
tag_id : string (optional)
tag_depth : integer (optional)

Reply event: tags_found

Either realm_id or tag_id must be specified. If tag_depth is specified, it must be between 1 and 10 (inclusive).

`update_tag`

action_id : integer
tag_id : string
tag_attrs : object

Reply event: tag_updated

`delete_tag`

action_id : integer
tag_id : string

Reply event: tag_deleted

`begin_ice`

action_id : integer

Reply event: ice_begun

Request temporary STUN and TURN servers and credentials for WebRTC.

`search`

action_id : integer
realm_id : string (optional)
search_term : string

Reply events: search_results multiple times

Searches users and channels by name or realname prefixes.

`search_users`

action_id : integer
realm_id : string (optional)
search_term : string

Reply events: search_results multiple times

Searches users by name or realname prefixes.

`search_channels`

action_id : integer
realm_id : string (optional)
search_term : string

Reply events: search_results multiple times

Searches channels by name prefixes.

`track`

action_id : integer
realm_id : string
queue_ids : string array (optional)
track_stage : string
track_metadata : object

Reply event: ack

`ping`

action_id : integer (optional)

Reply events: pong

Events

Event types

Error
- error
Sessions
- session_created
- session_status_updated
Users
Identities
Dialogues
- dialogue_updated
Channels
Realms
Queues
Messages
Access
Files
- file_found
Transcripts
Tags
WebRTC
- ice_begun
Search
- search_results
Other
- pong
- ack

`error`

error_type : string
error_reason : string (optional)
session_id : string (if applicable)
action_id : integer (if applicable)
user_id : string (if applicable)
identity_type : string (if applicable)
identity_name : string (if applicable)
channel_id : string (if applicable)
realm_id : string (if applicable)
queue_id : string (if applicable)
tag_id : string (if applicable)
message_type : string (if applicable)

`session_created`

session_id : string
session_host : string (optional)
user_id : string
user_auth : string (if a new authentication token was created)
user_attrs : object
user_settings : object
user_account : object
user_identities : object
user_dialogues : object
user_channels : object
user_realms : object
user_realms_member : object (optional)
user_queues : object (optional)
puppet_masters : object (optional)

If specified, session_host contains a hostname which should be used in subsequent connections for this session.

If a new user was created, then user_auth contains a generated password which may be used in future create_session actions by the client.

The user_account object contains information about channel, realm, queue and file upload quota and service subscription (optional):

"user_account": {
	"channels": {
		"quota":             10,
		"available":         3
	},
	"realms": {
		"quota":             3,
		"available":         2
	},
	"queues": {
		"quota":             5,
		"available":         4
	},
	"queue_members": {
		"quota":             5
	},
	"uploads": {
		"quota":             1073741824,
		"available":         917187592
	},
	"subscriptions": [
		{
			"active":        true,
			"plan":          "medium_free",
			"expiration":    1351776933
		},
		{
			"plan":          "small",
			"renewal":       1362888044,
			"channels": {
				"quota":     5,
				"suspended": 2
			},
			"realms": {
				"quota":     1,
				"suspended": 0
			},
			"queues": {
				"quota":     0,
				"suspended": 1
			},
			"queue_members": {
				"quota":     0
			},
			"uploads": {
				"quota":     1048576
			}
		}
	]
}

The user_identities object consists of identity types mapped to objects containing identity names mapped to identity attributes:

"user_identities": {
	"email": {
		"user@example.com": { "attr": "value", ... },
		...
	},
	...
}

The user_dialogues object consists of user identifiers (of users with whom there are ongoing private conversations) mapped to objects containing the optional dialogue_members object, dialogue_status string, audience_metadata object, and dialogue_metadata object:

"user_dialogues": {
	"12345": {
		"dialogue_members": {
			"23456": { "attr": "value", ... },
			"65432": { "attr": "value", ... }
		},
		"dialogue_status": "highlight",
		"audience_metadata": { "attr": "value", ... },
		"dialogue_metadata": { "attr": "value", ... }
	},
	...
}

The user_channels object consists of channel identifiers mapped to objects containing the channel_attrs object and the optional channel_status and realm_id strings:

"user_channels": {
	"12345": {
		"channel_attrs":  { "attr": "value", ... },
		"channel_status": "unread",
		"realm_id":       "67890"
	},
	...
}

The user_realms object consists of realm identifiers mapped to objects containing realm attributes:

"user_realms": {
	"12345": { "attr": "value", ... },
	...
}

The user_realms_member object consists of realm identifiers mapped to objects containing the session user's realm membership attributes (if any):

"user_realms_member": {
	"12345": { "operator": true, ... },
	...
}

The user_queues object consists of queue identifiers mapped to objects containing the queue_attrs object, the queue_position integer (optional) and the realm_id string.

"user_queues": {
	"12345": {
		"queue_attrs":    { "attr": "value", ... },
		"queue_position": 1,
		"realm_id":       "67890"
	},
	...
}

If the queue_position property is present, it means that the user is currently queuing. Otherwise the user is a member of the queue.

The puppet_masters object consists of master user identifiers mapped to objects containing the puppet_attrs object:

"puppet_masters": {
	"12345": {
		"puppet_attrs": { "attr": "value", ... }
	},
	...
}

`session_status_updated`

channel_id : string (if applicable)
user_id : string (if applicable)
message_id : string

Another session indicated that it has read channel or dialogue messages up to the specified message.

`user_created`

action_id : integer (if applicable)
user_id : string
user_auth : string (if a standalone user was created)
user_attrs : object
user_settings : object
puppet_masters : object (optional)

`user_found`

action_id : integer (if applicable)
user_id : string
user_attrs : object
user_settings : object (if the user is the session user)
user_account : object (if the user is the session user)
user_identities : object
user_dialogues : object (if the user is the session user)
user_channels : object (if the user is the session user)
user_realms : object (if the user is the session user)
user_realms_member : object (optional)
user_queues : object (if the user is the session user)
dialogue_members : object (if the session user has a dialogue with the user)
dialogue_status : string (if the session user has a dialogue with the user and there are unread messages)
message_time : float (if the session user has a dialogue with the user)
audience_metadata : object (if the session user has accepted an audience from the user)
puppet_masters : object (optional)

The dialogue_members object consists of two user identifiers mapped to dialogue membership attributes:

"dialogue_members": {
	"12345": { "attr": "value", ... },
	"54321": { "attr": "value", ... }
}

The dialogue membership attributes objects will be empty unless the user is the session user.

If set, the value of dialogue_status will be "highlight", "unread" or "hidden". The message_time is the time of the latest message between the users.

`user_updated`

action_id : integer (if applicable)
user_id : string
user_attrs : object
user_settings : object (if the user is the session user)
user_account : object (if the user is the session user)
puppet_masters : object (optional)

`user_deleted`

action_id : integer (if applicable)
user_id : string

`identity_found`

action_id : integer (if applicable)
user_id : string
identity_type : string
identity_name : string
identity_attrs : object (if belonging to the session user)

`identity_created`

action_id : integer (if applicable)
user_id : string
identity_type : string
identity_name : string
identity_attrs : object

`identity_updated`

action_id : integer (if applicable)
user_id : string
identity_type : string
identity_name : string
identity_attrs : object

`identity_deleted`

action_id : integer (if applicable)
user_id : string
identity_type : string
identity_name : string

`dialogue_updated`

action_id : integer (if applicable)
user_id : string
dialogue_members : object
dialogue_status : string (if applicable)
message_time : float (if applicable)
audience_metadata : object (if the session user has accepted an audience from the user)
dialogue_metadata : object (if the session user has accepted an audience from the user)

`channel_created`

action_id : integer (if applicable)
channel_id : string
channel_attrs : object
realm_id : string

`channel_found`

action_id : integer (if applicable)
channel_id : string
channel_attrs : object
channel_members : object (if the session user is a member)
channel_members_metadata : object (if applicable)
channel_member_count : integer (if the session user is owner or realm operator)
channel_status : string (if the session user is a member and there are unread messages)
message_time : float (if applicable)
realm_id : string (if applicable)
audience_metadata : object (if applicable)
member_message_metadata : object (if applicable)

The channel_members object consists of user identifiers mapped to objects containing the user_attrs object, the member_attrs object (the channel-specific attributes of the user) and the optional puppet_attrs object (if the channel owner is a puppet master):

"channel_members": {
	"12345": {
		"user_attrs": { "attr": "value", ... },
		"member_attrs": { "attr": "value", ... },
		"puppet_attrs": { "attr": "value", ... }
	},
	...
}

The audience_metadata object contains metadata that was supplied at the time of audience request. It doesn't change after that (it doesn't include message metadata).

The channel_members_metadata object consists of user identifiers mapped to objects containing metadata. It may include metadata for some, but not necessary all current and past members of the channel. The per-member metadata doesn't change after it appears (it doesn't include message metadata).

The member_message_metadata object consists of user identifiers mapped to objects containing metadata. It may include metadata for some, but not necessary all current and past members of the channel. It is summary of the latest metadata keys sent via ninchat.com/metadata messages (it doesn't include audience_metadata or channel_members_metadata). It doesn't get updated in real time as messages are received.

If set, the value of channel_status will be "unread" or "highlight". The message_time is the time of the latest message.

`channel_joined`

action_id : integer (if applicable)
channel_id : string
channel_attrs : object
channel_members : object
channel_members_metadata : object (if applicable)
message_time : float (if applicable)
realm_id : string (if applicable)
audience_metadata : object (if applicable)
member_message_metadata : object (if applicable)

The session user created a new channel or joined an existing channel, or an audience request was accepted.

`channel_parted`

action_id : integer (if applicable)
event_cause : string (optional)
channel_id : string

The session user left or was removed from a channel.

`channel_updated`

action_id : integer (if applicable)
event_cause : string (optional)
channel_id : string
channel_attrs : object
realm_id : string (if applicable)

`channel_deleted`

action_id : integer (if applicable)
channel_id : string

`channel_member_joined`

channel_id : string
user_id : string
user_attrs : object
member_attrs : object
member_metadata : object (optional)
puppet_attrs : object (optional)

Someone else joined a channel.

`channel_member_parted`

action_id : integer (if applicable)
event_cause : string (optional)
channel_id : string
user_id : string

Someone else left or was removed from a channel.

The event_cause is "member_remove" if the event was caused by a remove_member action.

`channel_member_updated`

action_id : integer (if applicable)
channel_id : string
user_id : string
member_attrs : object

`realm_found`

action_id : integer (if applicable)
realm_id : string
realm_attrs : object
realm_settings : object
realm_members : object (if the session user is a member)

realm_members is analogous to channel_members described above.

`realm_queues_found`

action_id : integer
realm_id : string
realm_queues : object

The realm_queues object consists of queue identifiers mapped to objects containing queue_attrs (object) and optionally queue_position (integer):

"realm_queues": {
	"12345": {
		"queue_attrs": {
			"name": "First World Problems",
			"length": 3
		},
		"queue_position": 1
	},
	...
}

`realm_joined`

action_id : integer (if applicable)
realm_id : string
realm_attrs : object
realm_settings : object
realm_members : object

The session user created a new or joined an existing realm.

`realm_parted`

action_id : integer (if applicable)
event_cause : string (optional)
realm_id : string

The session user left or was removed from a realm.

`realm_updated`

action_id : integer (if applicable)
realm_id : string
realm_attrs : object
realm_settings : object

`realm_deleted`

action_id : integer (if applicable)
realm_id : string

`realm_member_joined`

action_id : integer (if applicable)
realm_id : string
user_id : string
user_attrs : object
member_attrs : object
puppet_attrs : object (optional)

Someone else joined a realm.

`realm_member_parted`

action_id : integer (if applicable)
event_cause : string (optional)
realm_id : string
user_id : string

Someone else left or was removed from a realm.

The event_cause is "member_remove" if the event was caused by a remove_member action.

`realm_member_updated`

action_id : integer (if applicable)
realm_id : string
user_id : string
member_attrs : object

`queue_created`

action_id : integer (if applicable)
queue_id : string
queue_attrs : object
queue_settings : object
queue_members : object
realm_id : string (if applicable)

queue_members is analogous to channel_members (see the channel_found event).

`queue_found`

action_id : integer (if applicable)
queue_id : string
queue_attrs : object
queue_settings : object (if applicable)
queue_members : object (if applicable)
queue_position : integer (if applicable)
queue_time : float (if applicable)
realm_id : string (if applicable)

queue_position is defined if the viewer (a customer) is currently in the queue. It is 1-based.

queue_time is defined if the viewer is a queue member and the queue is not empty. It indicates the number of seconds the next customer (at position 1) has been waiting.

`queue_updated`

action_id : integer (if applicable)
event_cause : string (optional)
queue_id : string
queue_attrs : object
queue_settings : object
queue_position : integer (if applicable)
queue_time : float (if applicable)
realm_id : string (if applicable)

See queue_found for details.

`queue_deleted`

action_id : integer (if applicable)
queue_id : string
realm_id : string (if applicable)

`queue_joined`

queue_id : string
queue_attrs : object
queue_settings : object
realm_id : string (if applicable)

You were added to an audience queue.

`queue_parted`

event_cause : string (optional)
queue_id : string
realm_id : string (if applicable)

You were removed from an audience queue.

`queue_member_joined`

action_id : integer (if applicable)
queue_id : string
user_id : string
user_attrs : object
member_attrs : object

Someone was added to an audience queue.

`queue_member_parted`

action_id : integer (if applicable)
event_cause : string (optional)
queue_id : string
user_id : string

Someone was removed from an audience queue.

The event_cause is "member_remove" if the event was caused by a remove_member action.

`audience_enqueued`

action_id : integer (if applicable)
queue_id : string
queue_attrs : object
queue_position : integer
audience_id : string

`queue_stats_contents`

action_id : integer
queue_stats : object

Example queue stats:

"queue_stats": {
	"2013091812": {
		"describe_count": 67,
		"request_count": 10,
		"audiences": [
			{
				"agent_id": "12345",
				"accept_count": 3,
				"finish_count": 2,
				"finish_duration_avg": 257.3,
				"ratings": {
					"-1": 1,
					"1": 1
				}
			},
			{
				"agent_id": "23456",
				"tag_ids": [
					"76543"
				],
				"vars": {
					"xyz": "100",
					"abcdef": "ghijkl"
				},
				"accept_count": 1,
				"finish_count": 2,
				"finish_duration_avg": 130.01,
				"ratings": {
					"0": 2
				}
			},
			...
		],
		"accept_delay_avg": 41.7,
		"drop_count": 6,
		"drop_delay_avg": 237.13
	},
	...
}

The timestamp keys of the queue_stats object are composed of year, month, day and hour (UTC).

The "audiences" array contains groups of statistics. Each group is identified by "agent_id", optional "tag_ids" and optional "vars". See Audience metadata for information about setting tag identifiers and custom variables.

`message_received`

action_id : integer (if applicable)
channel_id : string (if applicable)
user_id : string (if applicable)
message_id : string
message_time : float
message_type : string
message_user_id : string (if applicable)
message_user_name : string (if applicable)
message_recipient_ids : string array (optional)
message_hidden : boolean (optional)
message_fold : boolean (optional)
message_ttl : float (optional)
history_length : integer (if succeeding a history_results event)

Message content is optionally provided in the payload (see Streaming Transports). The content may be omitted in some cases, including but not limited to the situation when the sender session hasn't subscribed to the sent message type, but expects a reply event.

message_user_id and message_user_name are not set for system messages (see Message types).

`message_updated`

action_id : integer (if applicable)
channel_id : string (if applicable)
message_id : string
message_hidden : boolean (if applicable)

`history_results`

action_id : integer
channel_id : string (if applicable)
user_id : string (if applicable)
history_length : integer
message_id : string (if applicable)

The message_id is set to the last message's id if history_length > 0. The history_order specified in the load_history action causes this event's message_id to be either the smallest or the greatest of the received ids.

`history_discarded`

action_id : integer
channel_id : string (if applicable)
user_id : string (if applicable)
message_id : string

`access_found`

action_id : integer (if applicable)
access_type : string
access_time : time (if applicable)
user_id : string (if applicable)
user_attrs : object (if applicable)
identity_type : string (if applicable)
identity_name : string (if applicable)
channel_id : string (if applicable)
channel_attrs : object (if applicable)
channel_unsilence : boolean (if applicable)
queue_id : string (if applicable)
queue_attrs : object (if applicable)
realm_id : string (if applicable)
realm_attrs : object (if applicable)
realm_member : boolean (if applicable)

The value of access_type is "session", "channel", "audience", "identity_verify" or "identity_auth_reset". The relevant user, identity, channel and/or realm properties are set:

"session" access: user_id and user_attrs (the session user)
"channel" access: user_id, user_attrs (the invitor), channel_id, channel_attrs (the target channel), realm_id, realm_attrs (if the target channel is in a realm) and realm_member (if the access key grants membership to the target channel's realm).
"audience" access: channel_id, channel_attrs, queue_id, queue_attrs, realm_id, realm_attrs, user_id and user_attrs.
"identity_verify" and "identity_auth_reset" access: user_id, user_attrs (the identified user), identity_type and identity_name (the target identity)

The access_time (if present) indicates the earliest time when the access key can be used.

`access_created`

action_id : integer (if applicable)
access_type : string
access_time : time (if applicable)
access_key : string (if applicable)

`master_keys_found`

action_id : integer
master_keys : object

The master_keys object contains key types mapped to objects containing key ids mapped to objects containing the optional realm_id property:

"master_keys": {
	"ninchat": {
		"12345": {
		},
		"23456": {
			"realm_id": "01234"
		}
	}
	...
}

`master_found` (deprecated)

action_id : integer
master_keys : object

The master_keys object contains key ids mapped to empty objects:

"master_keys": {
	"12345": {},
	...
}

`master_key_created`

action_id : integer (optional)
realm_id : string (optional)
master_key_type : string
master_key_id : string
master_key_secret : string (optional)

`master_key_deleted`

action_id : integer (optional)
realm_id : string (optional)
master_key_type : string
master_key_id : string

`file_found`

action_id : integer (optional)
file_id : string
file_attrs : object
file_url : string
thumbnail_url : string (optional)
url_expiry : integer

The temporary file_url may be used to download the file. url_expiry specifies the time when file_url and thumbnail_url stop working. thumbnail_url is specified if the file is of a common image type.

`transcript_contents`

action_id : integer
channel_id : string (if applicable)
dialogue_id : string array (if applicable)
dialogue_members : object (if applicable)
audience_id : string (if applicable)
audience_members : object (if applicable)
audience_metadata : object (optional)
transcript_messages : object array (if applicable)
message_id : string (optional)

To identify the user who requested the audience, see which dialogue member has the queue_id attribute.

The transcript_messages parameter always exists for channel and dialogue transcripts. It might not exist if the transcript was requested via audience_id, as some audiences are not backed by channels or dialogues.

message_id is set if transcript_messages doesn't contain everything. It may be used in a subsequent get_transcript call to get successive messages.

The transcript_messages array looks like this (the message_user_id, message_user_name and message_fold properties are optional):

"transcript_messages": [
	{
		"message_id":        "0fb74jl5",
		"message_time":      1320846070.265,
		"message_type":      "ninchat.com/text",
		"message_user_id":   "05kq2htc"
		"message_user_name": "Vance",
		"message_fold":      true,
		"payload": {
			"text": "Gold Five to Red Leader; lost Tiree, lost Dutch."
		}
	},
	...
]

The messages are sorted from oldest to newest.

The audience_members parameter looks like this:

"audience_members": {
	"12345": {
		"agent": true
	},
	"23456": {
		"customer": true
	}
}

`transcript_deleted`

action_id : integer (optional)
channel_id : string (if applicable)
dialogue_id : string array (if applicable)
audience_id : string (if applicable)

`queue_transcripts_found`

action_id : integer
queue_id : string
queue_transcripts : object array

The queue_transcripts array looks like this (all properties except request_time and accept_time are optional; only one of channel_id and dialogue_id will be present):

"queue_transcripts": [
	{
		"request_time":  1445592871.785086,
		"accept_time":   1445592877.183851,
		"finish_time":   1445592952.232474,
		"complete_time": 1445592955.341256,
		"delete_time":   1456703066.452367,
		"dialogue_id":   ["05kq2htc", "38hj5ip5000eg"],
		"audience_id":   "38hj5ip6789ge",
		"agent_id":      "05kq2htc",
		"rating":        -1
	},
	...
]

The transcripts are sorted by complete_time; if the latest transcripts are requested multiple times, new transcripts appear at the end.

If delete_time is present, the transcript is scheduled to be deleted at (or shortly after) the indicated time.

`queue_transcripts_deleted`

action_id : integer
queue_id : string
interval_begin : float
interval_end : float

`tag_created`

action_id : integer (optional)
realm_id : string (if applicable)
tag_id : string
tag_attrs : object

`tag_found`

action_id : integer (optional)
realm_id : string (if applicable)
tag_id : string
tag_attrs : object

realm_id is set if the tag belongs to a realm. (Currently tags always belong to a realm.)

`tags_found`

action_id : integer (optional)
realm_id : string (if applicable)
tag_id : string (if applicable)
tag_attrs : object (if applicable)
tag_children : object

realm_id is set if the tags belong to a realm (regardless of what was specified in describe_tags).

tag_id and tag_attrs are set if tag_id was specified in describe_tags.

The tag_children object maps tag identifiers to objects containing tag attributes and child tags (unless limited by the tag_depth specified in describe_tags):

"tag_children": {
	"23456": {
		"tag_attrs": {
			"name": "My tag group"
		},
		"tag_children": {
			"34567": {
				"tag_attrs": {
					"name":      "My blue tag",
					"parent_id": "23456",
					"theme":     {"color": "#0000ff"}
				},
				"tag_children": {}
			},
			...
		}
	},
	...
}

`tag_updated`

action_id : integer (optional)
realm_id : string (if applicable)
tag_id : string
tag_attrs : object

`tag_deleted`

action_id : integer (optional)
realm_id : string (if applicable)
tag_id : string
tag_attrs : object

tag_attrs contains the parent_id attribute, if the tag has one.

`ice_begun`

action_id : integer
stun_servers : object array
turn_servers : object array

The STUN and TURN server objects contain the urls property (string array). The TURN server objects contain also the username and credential properties (string).

Example:

"stun_servers": [
	{
		"urls": [
			"stun:192.0.43.10:3478"
		]
	},
	{
		"urls": [
			"stun:192.0.43.11:3478"
		]
	},
	...
],
"turn_servers": [
	{
		"urls": [
			"turn:192.0.43.11:3478",
			"turn:192.0.43.11:3478?transport=tcp",
			"turns:192-0-43-11.ninchat.com:5349"
		],
		"username":   "a1b2c3d456",
		"credential": "If/dd+SqXmmaiXIv"
	},
	{
		"urls": [
			"turn:192.0.43.12:3478",
			"turn:192.0.43.12:3478?transport=tcp",
			"turns:192-0-43-12.ninchat.com:5349"
		],
		"username":   "a1b2c3d468",
		"credential": "B2UurvypiZ2DF0Nr"
	},
	...
]

`search_results`

action_id : integer
users : object (optional)
channels : object (optional)

Following a search action, if neither of users and channels is defined, this is the final response event.

The users and channels objects look like this:

"users": {
	"12345": {
		"user_attrs": { "attr": "value", ... },
		"weight":     17.3
	},
	...
}

"channels": {
	"23456": {
		"channel_attrs": { "attr": "value", ... },
		"realm_id":      "34567",
		"weight":        0.1
	},
	...
}

`pong`

action_id : integer (if specified in ping)

`ack`

action_id : integer

Attributes

Attributes are read-only unless stated otherwise. Setting the value of an attribute to null unsets the attribute. The implicit value of an unset boolean attribute is false. Values with "time" type are represented as non-negative integers, counting seconds since 1970-01-01 UTC.

Some attributes are only visible with sufficient privileges.

User attributes

admin : boolean

The user is a site administrator.
connected : boolean

One or more devices are connected to the service.
deleted : boolean

User account has been deleted.
guest : boolean (writable by self)

Transient user account. It will be deleted after the last session is closed (unless this attribute is unset before that).
iconurl : string (unsettable by self)

URL pointing to a small square profile picture. This may be set indirectly by uploading icon image data; see the update_user action for details.
idle : time

None of the connected devices are actively used.

info : object (writable by self)

Includes contact information:

  "info": {
  	"company": "Oy Inichat Ab",
  	"url":     "https://blog.example.org"
  }

name : string (writable by self)

Short nickname.
realname : string (writable by self)

Longer name.

Identity attributes

auth : boolean

A password is associated with the identity; it may be used for logging into the service.
blocked : boolean

Identity messaging opt-out.
pending : boolean

The identity has not been verified.
protected : boolean

The identity (e.g. email address) is visible to users who are members of the same realms as you are.
public : boolean

The identity (e.g. email address) is visible to other users.
rejected : boolean

It has been determined that the identity doesn't belong to the user. (The identity may not be used for authentication.)

Dialogue membership attributes

audience_ended : bool (writable by self)

Indicates that the member has ended the dialogue which started via an audience queue.
audience_id : string

The dialogue was started as a response to this audience request.
queue_id : string

The dialogue was started as a response to a request in this audience queue.
rating : integer (writable by self)

A rating given to the peer user, in range [-1, 1].
writing : bool (writable by self)

May be used to indicate that the user has recently entered unsent text. (The API client is responsible for setting and clearing this indicator, if it chooses to implement it.)

Channel attributes

audience : object (writable during creation)

The channel was created using the create_audience action. The audience object can't be modified after channel creation. It may contain the following properties:
- begin_timestamp : string
- end_timestamp : string
- timezone : string
The timestamps are in YYYY-MM-DD'T'HH:MM:SS format (subset of ISO 8601). Maximum supported precision is one minute (the seconds are ignored). The actual end time of the audience is determined interactively during the audience, so the one specified here is merely the intended one.

Time zone may specified via the timezone property. It can be anything found in the IANA time zone database. Time zone defaults to UTC.
audience_id : string

The channel was created using the create_audience action, or as a response to an audience request.
autohide : boolean (writable by operators)

Set the autohide channel member attribute for users who join the channel.
autosilence : boolean (writable by operators)

Set the silenced channel member attribute for users who join the channel.
blacklisted_message_types : string array (writable by operators)

Message types matching one of these patterns can't (currently) be sent to the channel. This works in reverse compared to the message_types parameter of the create_session action. This also applies to the automatically generated ninchat.com/info/* messages.
closed : boolean (writable by operators)

Channel is in read-only state.
disclosed_since : time (writable by operators)

New members can see old messages since the specified time. When set initially, the current time will be used. After that, only a later time may be set, or the attribute may be unset.
followable : boolean (writable by operators)

The follow_channel action may be used. The channel must also be disclosed, and must not be private. Note: followable channels in realms are accessible by the public even when the public attribute is not set!
name : string (writable by operators)

Short subject name.
owner_id : string

User identifier.
private : boolean (writable by operators)

Invite only.
public : boolean

Channel is open for everyone despite being in a realm.
queue_id : string

The channel was created as a response to a request in this audience queue.
ratelimit : string (writable by operators)

"5/20" means 5 messages per 20 seconds.
schedule : object (writable by operators)

Automates channel opening hours (updates the closed attribute). Its contents look like this:
```
  "disabled": true,
  "timezone": "Europe/Helsinki",
  "week": [
  	["9:00", "17:00"],
  	["9:00", "17:00"],
  	["9:00", "12:00", "13:30", "17:00"],
  	["9:00", "17:00"],
  	["10:00", "15:30"],
  	null,
  	null
  ],
  "annual": {
  	"12/24": ["9:00", "12:00"],
  	"12/25": null
  },
  "exceptions": {
  	"2015-06-19": null
  }
```
It's enabled by default. The "timezone" and "week" properties are mandatory. (Nulls at the end of the week may be omitted.) Month and day numbers in "annual" and "exceptions" must be zero-padded.

Time zone may be anything found in the IANA time zone database.

The first day of the week is Monday. Ranges of opening hours are specified for each weekday; the first entry is an opening time, the second a closing time, the third an opening time, and so on. (Trailing nulls have no effect.) Midnight opening hours may be specified like this:
```
  "timezone": "EET",
  "week": [
  	[   null,  "0:30"],
  	["18:00",    null,    null,    null],
  	[   null,  "4:00", "18:00"],
  	[   null,  "4:00", "18:00",    null],
  	[   null,  "4:00"],
  	[],
  	["23:30"]
  ]
```
suspended : boolean (writable by owner)

Similar to closed, but the channel doesn't count towards the owner's quota.
topic : string (writable by operators)

Longer subject description of the day.
upload : string (writable by operators)

Enables send_file action:
- "member" enables it for all members.
- "moderator" enables it for members with the moderator or operator attribute.
- "operator" enables it for members with the operator attribute.
verified_join : boolean (writable by operators)

The channel may not be joined without a verified identity.
video : string (writable by operators)

Enables video conferencing:
- "group" enables group video mode.

Channel membership attributes

autohide : boolean (writable by operators and moderators)

Set the message_hidden parameter for messages sent to the channel.
invitee : boolean (writable by self)

The user has not yet started participating in a scheduled audience. The client should remove this when the user intends to start becoming active.
moderator : boolean (writable by operators)

The user is a channel moderator.
operator : boolean (writable by operators)

The user is a channel operator.
silenced : boolean (writable by operators and moderators)

The user may not send messages to the channel.
since : time

Join time.
writing : bool (writable by self)

May be used to indicate that the user has recently entered unsent text. (The API client is responsible for setting and clearing this indicator, if it chooses to implement it.)

Realm attributes

name : string

Organization name.
owner_account : object

Visible only to realm operators. Contains the "channels", "queues" and "queue_members" properties (see the user_account object of the session_created event).
owner_id : string

User identifier.
suspended : boolean

Realm is in read-only state.
theme : object (writable by operators)

Customizes the color of the realm label:
```
  "theme": {
  	"color": "#010b9b"
  }
```

Realm membership attributes

operator : boolean

The user is a realm operator.

Queue attributes

Privileged attributes are only visible to queue members and realm operators. Other attributes are visible to everyone.

capacity : integer (writable by queue members)

Maximum number of allowed users in queue at a given time.
closed : boolean (writable by queue members)

New users may not join the queue at this time.
ignore_secure_metadata : boolean (privileged; writable by queue members)

Secure metadata is not decrypted for this queue, even if supplied.
length : integer

Number of users currently in the queue.
name : string (writable by queue members)

Queue name.
ninchat_metadata : string array (privileged; writable by queue members)

Cause additional metadata to be added automatically. The array enumerates the types of metadata to be added:
- "geoip" adds IP address and geolocation information.
schedule : object (writable by queue members)

See the channel schedule attribute.
screensharing : string (writable by queue members)

Enables screen sharing:
- "agent" enables screen sharing for the agent.
- "customer" enables screen sharing for the customer.
- "member" enables screen sharing for the agent and the customer.
secure_metadata : boolean (writable by queue members)

Requires the "secure" property to be present in audience_metadata when the request_audience action is called.
suspended : boolean (writable by realm operators)

The queue is in read-only state. (This is similar to the closed attribute, but is not controlled by non-operator members.)
upload : string (writable by queue members)

Enables send_file action in audience channels and audience dialogues:
- "member" enables it for all members.
- "moderator" enables it for members with the moderator or operator attribute (channel), or the member who accepted the audience (dialogue).
Deprecated values:
- "agent" is an alias for "moderator".
- "customer" enables it for the member who requested the audience (dialogue only).
video : string (writable by queue members)

Enables video conferencing:
- "agent" enables legacy video mode so that it can be initiated only by the agent.
- "agent_first" enables legacy video mode so that it can be initiated by the agent, or by the customer if the agent has initiated it previously.
- "customer" enables legacy video mode so that it can be initiated only by the customer.
- "group" enables group video mode.
- "member" enables legacy video mode so that it can be initiated by either member.

File attributes

name : string (writable by owner)

The filename. Required.
type : string

MIME type of the contents. Detected automatically (may not be comprehensive).
size : integer

File size in bytes. Calculated automatically.
thumbnail : object

Image file thumbnail dimensions in pixels:
```
  "thumbnail": {
  	"width": 128,
  	"height": 96
  }
```

Tag attributes

name : string (writable by realm operators)

Tag name.
parent_id : string (initializable by realm operators)

Identifier of the parent tag, if this tag belongs to a tag group.
theme : object (writable by realm operators)

Customizes the color of the tag label:
```
  "theme": {
  	"color": "#ff0000"
  }
```

Puppet attributes

name : string (writable by master)

User name.

Settings

Clients can set any settings for their purposes, but the ones listed here will also enable specific server-side functionality.

User settings

Users can update their own settings.

highlight : string array

Highlight words to match against channel message text. If a string ends with an asterisk (*), the substring preceding the asterisk is used to match word prefixes instead of whole words.
highlight_name : boolean

Makes the current user name attribute a highlight word, regardless of the value of the highlight setting.

notifications : object

Enables desktop, audio, email and GCM/APNS notifications for channel, hightlight and/or private messages:

  "notifications": {
  	"highlight":        false,
  	"highlight_audio":  false,
  	"highlight_email":  false,
  	"highlight_mobile": false,
  	"private":          false,
  	"private_audio":    false,
  	"private_email":    false,
  	"private_mobile":   false,
  	"channel":          false,
  	"channel_audio":    false,
  	"channel_mobile":   false
  }

proto : boolean

The user has received messages (via email), but has not activated the user account.

Realm settings

Realm operators can manipulate realm settings.

default_queue_settings : object

Specifies defaults for some queue settings. Currently only the transcript_delete_delay setting is supported.

Queue settings

Realm operators can manipulate queue settings.

audience_registration : boolean

Enables audience registration.
transcript_delete_delay : integer

If set, audience transcripts will be deleted automatically. This setting indicates the number of seconds from audience completion to its deletion. When set, the setting will only apply to future audiences; it will not be applied to already completed audiences.
transfer_queue_ids : string array

Enables transferring customers to the specified queues.

Event causes

audience_accept_peer (queue)

Queue length changed because somebody else accepted an audience.
audience_accept_self (queue)

Queue length changed because you accepted an audience.
audience_drop (queue)

Queue length changed because a user who had requested an audience went away.
audience_request (queue)

Queue length changed because a user requested an audience.
channel_schedule (channel)

Channel was opened or closed according to its schedule attribute.
channel_update (channel)

Channel was updated via the update_channel action.
member_remove (channel, realm and queue membership)

You or your peer parted the channel, realm or queue because an operator removed you/them.
payment_subscription_expire (channel; queue)

Channel or queue was suspended because the owner no longer has enough quota.
queue_schedule (queue)

Queue was opened or closed according to its schedule attribute.
queue_update (queue)

Queue was updated via the update_queue action.

Error types

access_already_spent
access_blocked
access_denied
access_expired
access_too_early
action_not_supported
audience_not_found
channel_not_found
channel_quota_exceeded
connection_superseded
deprecated
file_not_found
file_not_supported
identity_already_exists
identity_not_found
internal
message_dropped
message_has_too_many_parts
message_malformed
message_not_supported
message_part_too_long
message_too_long
message_type_too_long
message_types_too_long
payload_has_too_many_parts
payload_part_too_long
permission_already_spent
permission_denied
permission_expired
queue_is_closed
queue_is_empty
queue_is_full
queue_is_suspended
queue_member_quota_exceeded
queue_not_found
queue_quota_exceeded
realm_already_exists
realm_not_found
realm_quota_exceeded
request_malformed
send_rate_limited
session_buffer_overflow
session_not_found
tag_not_found
upload_quota_exceeded
user_not_found

Message types

The server treats message types prefixed with "ninchat.com/" differently from others: only the ones documented here are accepted by the server. Messages with other kind of message types are passed through without any additional processing.

`ninchat.com/file`

The payload consists of a single part with a JSON object containing the following properties:

text : string (optional)
files : object list

The files list contains one or more objects with the following properties:

file_id : string
file_attrs : string

`ninchat.com/info/*`

Info messages record relevant events in dialogue or channel history. They are generated by the server; ones sent by the client are rejected. The payload consists of a single part with a JSON object. The object's properties depend on the specific message type, as described below.

`ninchat.com/info/user`

user_id : string
user_name : string (optional)
user_name_old : string (optional)
user_deleted : boolean (optional)

A dialogue peer's or a channel member's name attribute changed, or a dialogue peer was deleted.

`ninchat.com/info/channel`

channel_attrs_old : object
channel_attrs_new : object
cause : string (optional)

Channel attributes changed.

The cause is "audience_transfer" if the message was caused by a transfer_audience action.

`ninchat.com/info/join`

user_id : string
user_name : string (optional)
member_invitee : boolean (optional)
member_silenced : boolean (optional)

A user joined the channel.

`ninchat.com/info/part`

user_id : string
user_name : string (optional)
cause : string (optional)

A user left the channel.

The cause is "member_remove" if the message was caused by a remove_member action, or "audience_transfer" if the message was caused by a transfer_audience action.

`ninchat.com/info/member`

user_id : string
user_name : string (optional)
member_invitee : boolean (optional)
member_silenced : boolean (optional)

A channel member's invitee or silenced attribute changed.

`ninchat.com/info/transfer/source`

queue_id : string
audience_id : string
channel_id : string
user_id : string

The user (agent of another queue) initiated this channel via transfer from another audience channel (and queue).

`ninchat.com/info/transfer/target`

queue_id : string
user_id : string

A member of this channel was transferred to another queue.

`ninchat.com/info/access`

user_id : string
access_key : string
channel_id : string
channel_attrs : object
realm_id : string (optional)
realm_attrs : object (optional)
realm_member : boolean (optional)

You were invited to a channel and optionally to its realm. user_id is the invitor.

`ninchat.com/link` (deprecated)

Link messages are used to send file share links. The payload consists of a single part with a JSON object containing properties described below.

name : string
size : integer
icon : string
url : string
thumbnail : string (optional)

This message type is no longer supported by official Ninchat client implementations; any link messages will be ignored by them.

`ninchat.com/metadata`

The payload consists of a single part with a JSON object containing the following properties:

data : object
time : float (optional)

If time is specified, it overrides the message_time property of the message_received event. (It is used to indicate that the metadata change happened some time before messaging was initiated.)

`ninchat.com/notice`

Similar to ninchat.com/text (described below), but may only be sent to channels, and only by channel operators.

`ninchat.com/rtc/*`

WebRTC signaling messages. The payload consists of a single part with a JSON object.

`ninchat.com/rtc/answer`

Contains a JSON object:

{ sdp: RTCSessionDescription }

`ninchat.com/rtc/call`

Contains an empty JSON object.

`ninchat.com/rtc/ice-candidate`

Contains a JSON object:

{ candidate: RTCIceCandidate }

`ninchat.com/rtc/hang-up`

Contains an empty JSON object.

`ninchat.com/rtc/offer`

Contains a JSON object:

{ sdp: RTCSessionDescription }

`ninchat.com/rtc/pick-up`

Contains a JSON object (the busy and unsupported properties are optional):

{ answer: false, busy: false, unsupported: true }

`ninchat.com/text`

Text messages are the basic message type, sent by clients. The payload consists of a single part with a JSON object containing a text property (string):

{"text":"This is the content of the message."}

`ninchat.com/ui/*`

UI messages add user interaction to conversation. The payload consists of a single part.

`ninchat.com/ui/action`

The payload is a JSON object with the following properties:

action : string

Currently only "click" is supported.
target : object

ninchat.com/ui/compose object which triggered the interaction.

If the element was "select" in the compose message, the selected options will have an additional selected property with value true.

`ninchat.com/ui/compose`

The payload is a JSON array with at least one object; its properties:

class : string (optional)

Behaves like its HTML counterpart, but the number of classes is limited to 5.
element : string

Currently "a", "button" and "select" are supported.
href : string (optional)

Behaves like its HTML counterpart when element is set as "a"
id : string (optional)

Behaves exactly as its HTML counterpart.
label : string (optional)

A label or a descriptive text depending on the element. In other words label is text in the button etc.
options : object array (optional)

Enumerates the options of a "select" element. Each object must have the label and value properties (strings).
name : string (optional)

Behaves exactly as its HTML counterpart.

It is highly encouraged to set some of class, id and name, in order to determine which UI element was interacted with when ninchat.com/ui/action is received.

Note that Ninchat web client prefixes id, name and each class with "nui-ext-". E.g. if "button ok" class string is set, it will be rendered as class="nui-ext-button nui-ext-ok" in Ninchat web client.

Audience metadata

Custom key-value pairs may be set via the audience_metadata action parameter, or by sending a ninchat.com/metadata message to an audience channel or dialogue. Some metadata keys have predefined meanings, and are used by Ninchat if set in a specific way:

`rating`

An integer between -1 and 1. Set by the requester of the audience by sending a ninchat.com/metadata message.

`secure`

See the request_audience action for details.

`tag_ids`

String array containing tag identifiers. Set by the acceptor of the audience by sending a ninchat.com/metadata message. Used in queue statistics.

`vars`

Object containing key-value pairs (string values). Set by the requester of the audience via the request_audience action. Used in queue statistics.

Streaming Transports

Before making a WebSocket connection, the client may discover a direct address by making a HTTP GET request to https://api.ninchat.com/v2/endpoint. The response contains a JSON object, or a JavaScript statement (JSONP) if the callback query parameter is specified. The object contains the hosts property (string array). The client should try the hosts in order until a transport connection succeeds. The hosts array shouldn't be used permanently; a fresh array must be requested when a new session is to be created, or after looping through the array unsuccessfully for a time.

A client implementation may choose to omit the service discovery step (e.g. for simplicity) and use the api.ninchat.com hostname for transport connections.

WebSocket

The URL format is wss://HOST/v2/socket, where HOST is an address aquired during the service discovery step. The WebSocket subprotocol is ninchat.com.

Actions and events consist of one or more frames. The first one is a text frame containing a JSON object with the action or event property (string), the optional frames property (integer) and the parameter properties (see Interface). resume_session and close_session—when it is the initial action—must contain the session_id property (string). Any action may also contain the latest received event_id (integer) to acknowledge events.

If frames is set and greater than 0, it specifies how many subsequent frames form the payload.

The initial action on a connection must be create_session, resume_session, close_session or one supporting sessionless operation. A given connection can't be used to open a new session after the close_session action and the session can't be changed during a connection.

The client and the server may send empty (keep-alive) frames between actions/events. They should be ignored by the peer.

The frames may be text or binary. Even if the client expects a frame containing JSON or other text-based data, it must be able to handle binary framing.

Examples

Service discovery:

GET /v2/endpoint HTTP/1.1
Host: api.ninchat.com

HTTP/1.1 200 OK
Content-Type: application/json

{
  "hosts": ["192-0-43-10.ninchat.com", "192-0-43-11.ninchat.com"]
}

...

Sent WebSocket frame:

{
  "action":       "send_message",
  "action_id":    2,
  "channel_id":   "04jqf8db",
  "message_type": "ninchat.com/text",
  "event_id":     6,
  "frames":       1
}

Sent WebSocket frame:

{"text":"Gold Five to Red Leader; lost Tiree, lost Dutch."}

Received WebSocket frame:

{
  "event":             "message_received",
  "action_id":         2,
  "channel_id":        "04jqf8db",
  "message_id":        "0fb74jl5",
  "message_time":      1320846070,
  "message_type":      "ninchat.com/text",
  "message_user_id":   "05kq2htc",
  "message_user_name": "Vance",
  "event_id":          7,
  "frames":            1
}

Received WebSocket frame:

{"text":"Gold Five to Red Leader; lost Tiree, lost Dutch."}

Sessionless HTTP Calling

The call API supports a subset of the Interface: the actions which are practical without a connection-oriented transport may be invoked with a HTTP request. The https://api.ninchat.com/v2/call URL may be accessed using GET and POST methods, with application/json, application/x-protobuf and application/octet-stream content types.

Actions and events use a JSON-encoded header (object) containing at least an action or event property (string) and the parameter properties (see Interface). The action_id parameter may be omitted from actions. Events won't include the event_id parameter.

Requests

Most actions require authentication (due to the lack of sessions):

The caller_id and caller_auth properties (strings) specify user agent login credentials.
The caller_type, caller_name and caller_auth properties (strings) specify identity credentials. Currently only the "email" identity type is supported.

When the GET method or the POST method with application/json content type is used, actions may also contain the payload property. If specified, its value represents a single-part payload. Multi-part and JSON-incompatible payloads are supported when using the POST method with application/octet-stream content type.

POST content may be compressed with deflate (zlib) or gzip as the Content-Encoding.

GET

The data query parameter contains the action header with optional payload.

Example:

GET /v2/call?data=%7B%22caller_id%22%3A%220ebbjg1g%22%2C%22caller_auth%
22%3A%222634d03q1tkt0%22%2C%22action%22%3A%22join_channel%22%2C%22chann
el_id%22%3A%2204jqf8db%22%7D HTTP/1.1
Host: api.ninchat.com

POST application/json

The request body contains the action header with optional payload.

Example:

POST /v2/call HTTP/1.1
Host: api.ninchat.com
Content-Type: application/json

{
  "caller_id":   "0ebbjg1g",
  "caller_auth": "2634d03q1tkt0",
  "action":      "send_message",
  "payload":     {"text":"hello world"},
  ...
}

POST application/octet-stream

The request body contains the action header and payload parts using a binary frame encoding similar to WebSocket: each frame is preceded by encoded frame size consisting of 1, 3 or 9 bytes:

Sizes up to and including 125 are encoded as a single byte.
Sizes 126-65535 are encoded as a byte with value 126, followed by two bytes with the size in network byte order (big endian).
Sizes 65536 and up are encoded as a byte with value 127, followed by eight bytes with the size in network byte order (big endian). The most significant bit of the eight-byte value must be zero; the (theoretical) maximum size can be represented by a signed 64-bit integer type.

Note that the most significant bit of the first byte must be zero.

Example:

POST /v2/call HTTP/1.1
Host: api.ninchat.com
Content-Type: application/octet-stream

\x52{"caller_id":"0ebbjg1g","caller_auth":"2634d03q1tkt0","action":"sen
d_message",...}\x16{"text":"hello world"}

Responses

The content type is chosen from the request's Accept header using the following algorithm:

If there is only one event, it doesn't have a payload, and application/json is accepted, it is used.
If the event has a payload or there are multiple events, and application/x-protobuf is accepted, it is used.
If only one of application/json, application/x-protobuf and application/octet-stream is specified, it is used. This may result in an incomplete response.
If no supported content types are accepted, the response will contain no data.

Support for additional content types may be added in the future, so using wildcards in the Accept header (e.g. */* or application/*) may suddenly cause a response which the client can't handle.

Responses may contain one or more events, depending on the action. In case of an error, the "error" event is always the first one.

application/json

The response body contains a single event header. (Note that a payload is not supported.)

Example:

HTTP/1.1 200 OK
Content-Type: application/json

{
  "event":      "channel_joined",
  "channel_id": "04jqf8db",
  ...
}

application/x-protobuf

The response body contains a serialized Protocol Buffers message. It is the Response message defined in call.proto; it supports multiple events and payloads.

Example:

HTTP/1.1 200 OK
Content-Type: application/x-protobuf

\x0a\x60\x0a\x5e{"channel_id":"103uok1j","message_id":"38f8589h","event
":"history_results","history_length":1}\x0a\xcd\x01\x0a\xb7\x01{"histor
y_length":0,"event":"message_received","channel_id":"103uok1j","message
_user_id":"38f829b","message_time":1445514364,"message_type":"ninchat.c
om/text","message_id":"38f8589h"}\x0a\x11{"text": "hello"}'

application/octet-stream

The response body uses the same encoding as the corresponding request content type, but currently only a single frame is supported.

Uh oh!

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Ninchat API Reference

Contents

Associated documents

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Version 2

Interface

Actions

Action types

create_session

resume_session

update_session

close_session

create_user

describe_user

update_user

delete_user

create_identity

create_identity_with_auth_reset_access

request_identity_verify_access

verify_identity

describe_identity

update_identity

update_identity_auth

request_identity_auth_reset_access

reset_identity_auth

delete_identity

update_dialogue

create_channel

describe_channel

update_channel

delete_channel

follow_channel

join_channel

part_channel

create_realm

describe_realm

describe_realm_queues

update_realm

delete_realm

create_queue

update_queue

delete_queue

get_queue_stats

describe_queue

create_audience

request_audience

accept_audience

transfer_audience

add_member

update_member

remove_member

send_message

update_message

update_user_messages

load_history

discard_history

create_access

send_access

describe_access

describe_master_keys

describe_master (deprecated)

create_master_key

delete_master_key

send_file

describe_file

get_transcript

delete_transcript

describe_queue_transcripts

delete_queue_transcripts

create_tag

describe_tag

describe_tags

update_tag

`create_session`

`resume_session`

`update_session`

`close_session`

`create_user`

`describe_user`

`update_user`

`delete_user`

`create_identity`

`create_identity_with_auth_reset_access`

`request_identity_verify_access`

`verify_identity`

`describe_identity`

`update_identity`

`update_identity_auth`

`request_identity_auth_reset_access`

`reset_identity_auth`

`delete_identity`

`update_dialogue`

`create_channel`

`describe_channel`

`update_channel`

`delete_channel`

`follow_channel`

`join_channel`

`part_channel`

`create_realm`

`describe_realm`

`describe_realm_queues`

`update_realm`

`delete_realm`

`create_queue`

`update_queue`

`delete_queue`

`get_queue_stats`

`describe_queue`

`create_audience`

`request_audience`

`accept_audience`

`transfer_audience`

`add_member`

`update_member`

`remove_member`

`send_message`

`update_message`

`update_user_messages`

`load_history`

`discard_history`

`create_access`

`send_access`

`describe_access`

`describe_master_keys`

`describe_master` (deprecated)

`create_master_key`

`delete_master_key`

`send_file`

`describe_file`

`get_transcript`

`delete_transcript`

`describe_queue_transcripts`

`delete_queue_transcripts`

`create_tag`

`describe_tag`

`describe_tags`

`update_tag`

`delete_tag`

`begin_ice`

`search`

`search_users`

`search_channels`

`track`

`ping`

`error`

`session_created`

`session_status_updated`

`user_created`

`user_found`

`user_updated`

`user_deleted`

`identity_found`