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@ray-odoo Thanks for the feedback! eCommerce/Website is undergoing a massive documentation overhaul, so the page will be updated at some point. I don't know exactly when, but rest assured it will be done :)
https://www.odoo.com/documentation/16.0/applications/websites/livechat/overview/get_started.html
There is no coverage of Chat Bots
Content about this feature can be found at https://www.youtube.com/watch?v=l7wro6LhAq0
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