Not able to apply Category Label to Perticular conversation from Outlook Web Browser or New Outlook

[rajnishasite]

Provide required information needed to triage your issue

Your Environment

• Platform [PC desktop, Mac, iOS, Office on the web]: Windows, OWA
• Host [Excel, Word, PowerPoint, etc.]: Outlook
• Office version number: Microsoft® Outlook® for Microsoft 365 MSO (Version 2408 Build 16.0.17920.20000) 64-bit
• Operating System: Windows
• Browser (if using Office on the web): Chrome and Edge

Expected behavior

When we apply category label on perticular conversation then it should be apply to that respective conversation itself and should not reflect to other conversation in the same group.

Current behavior

Category Lable is showing on all conversations when applying to single conversation message from Outlook Web Browser or New Outlook.

Steps to reproduce

1. Go to Web Outlook
2. Enable below settings as mentioned for group all conversations
3. Now Create new message and send it to you. And also do reply on it.
4. Now go into inbox.
5. Now try add category label on replied message conversation so there is not any option to add category lable on perticular conversation as seen in below attachment
   
6. But when we do same thing on desktop application then there is option to add category label on conversation too as seen in below attachment
   
7. And from browser if I added category on grouped item then It will apply to all conversation.

Video is attached for your reference-
https://www.awesomescreenshot.com/video/29912004?key=c765cc3e992e182fba3a82344b339f59

NOTE- It is working fine in Desktop application.

Please do needful.

Thanks.

[neprasad-microsoft]

Hi @rajnishasite
This forum is limited to office-js related queries. For Outlook specific queries and support please post your questions here -  
https://support.microsoft.com/home/contact . Thanks

[rajnishasite]

@neprasad-microsoft This is query is also related to office.js. I am also try to apply category label using Office.context.mailbox.item.categories.addAsync but when I try to save category label to perticular conversation using office.js function in Browser then it is apply to all conversations that we have in group. Please check the attached video for reference.

https://www.awesomescreenshot.com/video/29986918?key=3403f7ab96be409ed5d1a84f129280c0

[DivyaPatidar]

@rajnishasite There are 2 issues here

1. Adding category to individual items in conversation is not supported in Outlook Web.

This is Outlook Web specific issue and not related to office Js, please feel free to send the feedback from OWA directly using the Help -> Feedback option.

2. When trying to add the category on individual item via OfficeJs API it adds category to all the items instead of the conversation which is not same as Outlook Web behaviour.

We are able to repro this issue. Thanks for reporting this issue regarding Categories API. It has been put on our backlog. We unfortunately have no timelines to share at this point.
Internal tracking id: Office: [4783269]

[rajnishasite]

@DivyaPatidar Thank you for suggestion.