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Download issue #46

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cloud44 opened this issue Dec 27, 2017 · 6 comments
Closed

Download issue #46

cloud44 opened this issue Dec 27, 2017 · 6 comments
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@cloud44
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cloud44 commented Dec 27, 2017

Every time I download and run the installer it wont open. All my antiviruses are turned off but it still wont open. Gives me a parameter issue.

@ohhsodead
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Please provide the log.txt file located in the app install directory.

@ohhsodead
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ohhsodead commented Dec 27, 2017

@cloud44 The parameter issue maybe due to the database not being updated, please restart the app or reinstall. Otherwise I'm going to need the log.txt to investigate this further.

After reviews, this was during the crawler database update process. Everything should be back up now. Simply start the app and it'll update your local data cache.

@cloud44
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cloud44 commented Dec 27, 2017 via email

@ohhsodead
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Where is the error message coming from, the installer? Could you possibly include a screenshot or maybe the actual error message? Have you tried a different location to be installed to? Thanks.

@ohhsodead ohhsodead reopened this Dec 27, 2017
@cloud44
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cloud44 commented Dec 27, 2017 via email

@cloud44
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cloud44 commented Dec 27, 2017 via email

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