-
Prior to opening up a support ticket please check the Product Pages or Knowledge Base at the bottom left of the page
-
If you have not found a solution to the issue there, then select one of these three options. (Note: for the chat you need to have a case number already so you can open one via the phone or the method we will do in the next few steps)
-
Click "Open New Case"
- Fill out the form accordingly
- Account number should be filled in automatically
- Select the owner of the case
- Select "OpenShift Dedicated" for Product
- Select the desired case type
- Fill in the remaiming filed with as much detail as possible
- Recommended: If you have a file to attach select "Attach File". A screenshot, or log indicitive of the issue will be very helpful
- Select an accurate severity level (A description of each level appears below the selected option)
- Optional: Add another user to send email notifications too, if you want them to be kept in the loop
- Click "Submit". This will bring you to a new page that will display your case number.