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it does not run: Looks like your video card is not supported. #253

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1 of 5 tasks
mdtrooper opened this issue Jan 12, 2023 · 3 comments
Closed
1 of 5 tasks

it does not run: Looks like your video card is not supported. #253

mdtrooper opened this issue Jan 12, 2023 · 3 comments
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bug Something isn't working

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@mdtrooper
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Summary

Launch the game, it shows the loading screen and ends with next black screen:

imagen

And it does not show any log.

Impacted services

  • The frontend app
  • The game servers
  • Game builds or automation scripts
  • Tests or Github Actions
  • Infrastructure (Terraform)

Steps to reproduce

  1. ... Launch the game.
  2. ...
  3. ...

Environment information

  • Operating system: Linux
  • Browser:
  • Browser version:

Additional context

  • Version: duelyst-desktop-v1.97.10-linux-x64.zip
No LSB modules are available.
Distributor ID:	Linuxmint
Description:	Linux Mint 21
Release:	21
Codename:	vanessa

$ uname -a
Linux portatil 5.15.0-57-generic #63-Ubuntu SMP Thu Nov 24 13:43:17 UTC 2022 x86_64 x86_64 x86_64 GNU/Linux

$ lshw
portatil
    description: Computer
    width: 64 bits
    capabilities: smp vsyscall32
  *-core
       description: Motherboard
       physical id: 0
     *-memory
          description: System memory
          physical id: 0
          size: 23GiB
     *-cpu
          product: AMD Ryzen 5 5500U with Radeon Graphics
          vendor: Advanced Micro Devices [AMD]
          physical id: 1
          bus info: cpu@0
          version: 23.104.1
          size: 3190MHz
          capacity: 4056MHz
          width: 64 bits
          capabilities: fpu fpu_exception wp vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 ht syscall nx mmxext fxsr_opt pdpe1gb rdtscp x86-64 constant_tsc rep_good nopl nonstop_tsc cpuid extd_apicid aperfmperf rapl pni pclmulqdq monitor ssse3 fma cx16 sse4_1 sse4_2 movbe popcnt aes xsave avx f16c rdrand lahf_lm cmp_legacy svm extapic cr8_legacy abm sse4a misalignsse 3dnowprefetch osvw ibs skinit wdt tce topoext perfctr_core perfctr_nb bpext perfctr_llc mwaitx cpb cat_l3 cdp_l3 hw_pstate ssbd mba ibrs ibpb stibp vmmcall fsgsbase bmi1 avx2 smep bmi2 cqm rdt_a rdseed adx smap clflushopt clwb sha_ni xsaveopt xsavec xgetbv1 xsaves cqm_llc cqm_occup_llc cqm_mbm_total cqm_mbm_local clzero irperf xsaveerptr rdpru wbnoinvd cppc arat npt lbrv svm_lock nrip_save tsc_scale vmcb_clean flushbyasid decodeassists pausefilter pfthreshold avic v_vmsave_vmload vgif v_spec_ctrl umip rdpid overflow_recov succor smca cpufreq
          configuration: microcode=140542211
     *-pci:0
          description: Host bridge
          product: Renoir/Cezanne Root Complex
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 100
          bus info: pci@0000:00:00.0
          version: 00
          width: 32 bits
          clock: 33MHz
        *-generic UNCLAIMED
             description: IOMMU
             product: Renoir/Cezanne IOMMU
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 0.2
             bus info: pci@0000:00:00.2
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: cap_list
             configuration: latency=0
        *-pci:0
             description: PCI bridge
             product: Renoir/Cezanne PCIe GPP Bridge
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 2.1
             bus info: pci@0000:00:02.1
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: pci normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:26 ioport:4000(size=4096) memory:fd500000-fd5fffff ioport:630000000(size=2097152)
           *-nvme
                description: NVMe device
                product: SKHynix_HFM256GD3HX015N
                vendor: SK hynix
                physical id: 0
                bus info: pci@0000:01:00.0
                logical name: /dev/nvme0
                version: 41040C20
                serial: CYB5N01271CA05E4Z
                width: 64 bits
                clock: 33MHz
                capabilities: nvme nvm_express bus_master cap_list
                configuration: driver=nvme latency=0 nqn=nqn.2022-05.com.skhynix:nvme:nvm-subsystem-sn-CYB5N01271CA05E4Z state=live
                resources: irq:40 memory:fd500000-fd503fff memory:fd505000-fd505fff memory:fd504000-fd504fff
              *-namespace:0
                   description: NVMe disk
                   physical id: 0
                   logical name: hwmon2
              *-namespace:1
                   description: NVMe disk
                   physical id: 2
                   logical name: /dev/ng0n1
              *-namespace:2
                   description: NVMe disk
                   physical id: 1
                   bus info: nvme@0:1
                   logical name: /dev/nvme0n1
                   configuration: wwid=eui.ace42e002a6dcf0e2ee4ac0000000001
        *-pci:1
             description: PCI bridge
             product: Renoir/Cezanne PCIe GPP Bridge
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 2.2
             bus info: pci@0000:00:02.2
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: pci normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:27 ioport:2000(size=4096) memory:fd400000-fd4fffff ioport:630200000(size=2097152)
           *-network
                description: Ethernet interface
                product: RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
                vendor: Realtek Semiconductor Co., Ltd.
                physical id: 0
                bus info: pci@0000:02:00.0
                logical name: enp2s0
                version: 10
                serial: 6c:24:08:9d:e5:ec
                size: 100Mbit/s
                capacity: 1Gbit/s
                width: 64 bits
                clock: 33MHz
                capabilities: bus_master cap_list ethernet physical tp mii 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd autonegotiation
                configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=5.15.0-57-generic duplex=full firmware=rtl8168g-3_0.0.1 04/23/13 ip=192.168.1.34 latency=0 link=yes multicast=yes port=twisted pair speed=100Mbit/s
                resources: irq:39 ioport:2000(size=256) memory:fd404000-fd404fff memory:fd400000-fd403fff
        *-pci:2
             description: PCI bridge
             product: Renoir/Cezanne PCIe GPP Bridge
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 2.3
             bus info: pci@0000:00:02.3
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: pci normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:28 ioport:3000(size=4096) memory:d0000000-d01fffff ioport:670200000(size=2097152)
           *-network DISABLED
                description: Wireless interface
                product: MT7921 802.11ax PCI Express Wireless Network Adapter
                vendor: MEDIATEK Corp.
                physical id: 0
                bus info: pci@0000:03:00.0
                logical name: wlp3s0
                version: 00
                serial: 30:03:c8:b8:16:7d
                width: 64 bits
                clock: 33MHz
                capabilities: bus_master cap_list ethernet physical wireless
                configuration: broadcast=yes driver=mt7921e driverversion=5.15.0-57-generic firmware=____010000-20220209150915 latency=0 link=no multicast=yes wireless=IEEE 802.11
                resources: iomemory:60-5f iomemory:60-5f iomemory:60-5f irq:75 memory:670200000-6702fffff memory:670300000-670303fff memory:670304000-670304fff
        *-pci:3
             description: PCI bridge
             product: Renoir Internal PCIe GPP Bridge to Bus
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 8.1
             bus info: pci@0000:00:08.1
             version: 00
             width: 32 bits
             clock: 33MHz
             capabilities: pci normal_decode bus_master cap_list
             configuration: driver=pcieport
             resources: irq:29 ioport:1000(size=4096) memory:fd000000-fd3fffff ioport:660000000(size=270532608)
           *-display
                description: VGA compatible controller
                product: Lucienne
                vendor: Advanced Micro Devices, Inc. [AMD/ATI]
                physical id: 0
                bus info: pci@0000:04:00.0
                logical name: /dev/fb0
                version: c2
                width: 64 bits
                clock: 33MHz
                capabilities: vga_controller bus_master cap_list fb
                configuration: depth=32 driver=amdgpu latency=0 resolution=1920,1080
                resources: iomemory:60-5f iomemory:60-5f irq:42 memory:660000000-66fffffff memory:670000000-6701fffff ioport:1000(size=256) memory:fd300000-fd37ffff
           *-multimedia:0
                description: Audio device
                product: Renoir Radeon High Definition Audio Controller
                vendor: Advanced Micro Devices, Inc. [AMD/ATI]
                physical id: 0.1
                bus info: pci@0000:04:00.1
                logical name: card0
                logical name: /dev/snd/controlC0
                logical name: /dev/snd/hwC0D0
                logical name: /dev/snd/pcmC0D3p
                logical name: /dev/snd/pcmC0D7p
                logical name: /dev/snd/pcmC0D8p
                version: 00
                width: 32 bits
                clock: 33MHz
                capabilities: bus_master cap_list
                configuration: driver=snd_hda_intel latency=0
                resources: irq:73 memory:fd3c8000-fd3cbfff
              *-input:0
                   product: HD-Audio Generic HDMI/DP,pcm=3
                   physical id: 0
                   logical name: input12
                   logical name: /dev/input/event11
              *-input:1
                   product: HD-Audio Generic HDMI/DP,pcm=7
                   physical id: 1
                   logical name: input13
                   logical name: /dev/input/event12
              *-input:2
                   product: HD-Audio Generic HDMI/DP,pcm=8
                   physical id: 2
                   logical name: input14
                   logical name: /dev/input/event13
           *-generic
                description: Encryption controller
                product: Family 17h (Models 10h-1fh) Platform Security Processor
                vendor: Advanced Micro Devices, Inc. [AMD]
                physical id: 0.2
                bus info: pci@0000:04:00.2
                version: 00
                width: 32 bits
                clock: 33MHz
                capabilities: bus_master cap_list
                configuration: driver=ccp latency=0
                resources: irq:40 memory:fd200000-fd2fffff memory:fd3cc000-fd3cdfff
           *-usb:0
                description: USB controller
                product: Renoir/Cezanne USB 3.1
                vendor: Advanced Micro Devices, Inc. [AMD]
                physical id: 0.3
                bus info: pci@0000:04:00.3
                version: 00
                width: 64 bits
                clock: 33MHz
                capabilities: xhci bus_master cap_list
                configuration: driver=xhci_hcd latency=0
                resources: irq:30 memory:fd000000-fd0fffff
           *-usb:1
                description: USB controller
                product: Renoir/Cezanne USB 3.1
                vendor: Advanced Micro Devices, Inc. [AMD]
                physical id: 0.4
                bus info: pci@0000:04:00.4
                version: 00
                width: 64 bits
                clock: 33MHz
                capabilities: xhci bus_master cap_list
                configuration: driver=xhci_hcd latency=0
                resources: irq:42 memory:fd100000-fd1fffff
           *-multimedia:1 UNCLAIMED
                description: Multimedia controller
                product: Raven/Raven2/FireFlight/Renoir Audio Processor
                vendor: Advanced Micro Devices, Inc. [AMD]
                physical id: 0.5
                bus info: pci@0000:04:00.5
                version: 01
                width: 32 bits
                clock: 33MHz
                capabilities: cap_list
                configuration: latency=0
                resources: memory:fd380000-fd3bffff
           *-multimedia:2
                description: Audio device
                product: Family 17h (Models 10h-1fh) HD Audio Controller
                vendor: Advanced Micro Devices, Inc. [AMD]
                physical id: 0.6
                bus info: pci@0000:04:00.6
                logical name: card1
                logical name: /dev/snd/controlC1
                logical name: /dev/snd/hwC1D0
                logical name: /dev/snd/pcmC1D0c
                logical name: /dev/snd/pcmC1D0p
                version: 00
                width: 32 bits
                clock: 33MHz
                capabilities: bus_master cap_list
                configuration: driver=snd_hda_intel latency=0
                resources: irq:41 memory:fd3c0000-fd3c7fff
              *-input:0
                   product: HD-Audio Generic Mic
                   physical id: 0
                   logical name: input16
                   logical name: /dev/input/event15
              *-input:1
                   product: HD-Audio Generic Headphone
                   physical id: 1
                   logical name: input17
                   logical name: /dev/input/event16
        *-serial
             description: SMBus
             product: FCH SMBus Controller
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 14
             bus info: pci@0000:00:14.0
             version: 51
             width: 32 bits
             clock: 66MHz
             configuration: driver=piix4_smbus latency=0
             resources: irq:0
        *-isa
             description: ISA bridge
             product: FCH LPC Bridge
             vendor: Advanced Micro Devices, Inc. [AMD]
             physical id: 14.3
             bus info: pci@0000:00:14.3
             version: 51
             width: 32 bits
             clock: 66MHz
             capabilities: isa bus_master
             configuration: latency=0
           *-pnp00:00
                product: PnP device PNP0c02
                physical id: 0
                capabilities: pnp
                configuration: driver=system
           *-pnp00:01
                product: PnP device PNP0b00
                physical id: 1
                capabilities: pnp
                configuration: driver=rtc_cmos
           *-pnp00:02
                product: PnP device PNP0c02
                physical id: 2
                capabilities: pnp
                configuration: driver=system
           *-pnp00:03
                product: PnP device PNP0c01
                physical id: 3
                capabilities: pnp
                configuration: driver=system
           *-pnp00:04
                product: PnP device LEN0071
                vendor: Lenovo Group Limited
                physical id: 4
                capabilities: pnp
                configuration: driver=i8042 kbd
           *-pnp00:05
                product: PnP device LEN2148
                vendor: Lenovo Group Limited
                physical id: 5
                capabilities: pnp
                configuration: driver=i8042 aux
     *-pci:1
          description: Host bridge
          product: Renoir PCIe Dummy Host Bridge
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 101
          bus info: pci@0000:00:01.0
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:2
          description: Host bridge
          product: Renoir PCIe Dummy Host Bridge
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 102
          bus info: pci@0000:00:02.0
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:3
          description: Host bridge
          product: Renoir PCIe Dummy Host Bridge
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 103
          bus info: pci@0000:00:08.0
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:4
          description: Host bridge
          product: Renoir Device 24: Function 0
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 104
          bus info: pci@0000:00:18.0
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:5
          description: Host bridge
          product: Renoir Device 24: Function 1
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 105
          bus info: pci@0000:00:18.1
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:6
          description: Host bridge
          product: Renoir Device 24: Function 2
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 106
          bus info: pci@0000:00:18.2
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:7
          description: Host bridge
          product: Renoir Device 24: Function 3
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 107
          bus info: pci@0000:00:18.3
          version: 00
          width: 32 bits
          clock: 33MHz
          configuration: driver=k10temp
          resources: irq:0
     *-pci:8
          description: Host bridge
          product: Renoir Device 24: Function 4
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 108
          bus info: pci@0000:00:18.4
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:9
          description: Host bridge
          product: Renoir Device 24: Function 5
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 109
          bus info: pci@0000:00:18.5
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:10
          description: Host bridge
          product: Renoir Device 24: Function 6
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 10a
          bus info: pci@0000:00:18.6
          version: 00
          width: 32 bits
          clock: 33MHz
     *-pci:11
          description: Host bridge
          product: Renoir Device 24: Function 7
          vendor: Advanced Micro Devices, Inc. [AMD]
          physical id: 10b
          bus info: pci@0000:00:18.7
          version: 00
          width: 32 bits
          clock: 33MHz
  *-input:0
       product: Power Button
       physical id: 1
       logical name: input0
       logical name: /dev/input/event0
       capabilities: platform
  *-input:1
       product: Lid Switch
       physical id: 2
       logical name: input1
       logical name: /dev/input/event1
       capabilities: platform
  *-input:2
       product: ThinkPad Extra Buttons
       physical id: 3
       logical name: input11
       logical name: /dev/input/event10
       capabilities: platform
  *-input:3
       product: Integrated Camera: Integrated C
       physical id: 4
       logical name: input15
       logical name: /dev/input/event14
       capabilities: usb
  *-input:4
       product: Sleep Button
       physical id: 5
       logical name: input2
       logical name: /dev/input/event2
       capabilities: platform
  *-input:5
       product: DELL Dell QuietKey Keyboard
       physical id: 6
       logical name: input21
       logical name: /dev/input/event9
       logical name: input21::capslock
       logical name: input21::numlock
       logical name: input21::scrolllock
       capabilities: usb
  *-input:6
       product: Logitech USB Optical Mouse
       physical id: 7
       logical name: input25
       logical name: /dev/input/event8
       logical name: /dev/input/mouse2
       capabilities: usb
  *-input:7
       product: Power Button
       physical id: 8
       logical name: input3
       logical name: /dev/input/event3
       capabilities: platform
  *-input:8
       product: AT Translated Set 2 keyboard
       physical id: 9
       logical name: input4
       logical name: /dev/input/event4
       logical name: input4::capslock
       logical name: input4::numlock
       logical name: input4::scrolllock
       capabilities: i8042
  *-input:9
       product: ETPS/2 Elantech Touchpad
       physical id: a
       logical name: input6
       logical name: /dev/input/event7
       logical name: /dev/input/mouse1
       capabilities: i8042
  *-input:10
       product: Video Bus
       physical id: b
       logical name: input7
       logical name: /dev/input/event5
       capabilities: platform
  *-input:11
       product: ETPS/2 Elantech TrackPoint
       physical id: c
       logical name: input8
       logical name: /dev/input/event6
       logical name: /dev/input/mouse0
       capabilities: i8042
@mdtrooper mdtrooper added the bug Something isn't working label Jan 12, 2023
@willroberts
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Hi @mdtrooper, does it work if you add these flags? #248 (comment)

@mdtrooper
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Hi @mdtrooper, does it work if you add these flags? #248 (comment)

Yes, now it runs fine.

But the game has not any help or other thing to show the flags:

$ ./Duelyst --help
$

@willroberts
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Great! I'll close this issue as a duplicate of #248. We're planning to incorporate these flags into the build so they don't need to be passed in.

Regarding a --help flag, we currently don't have one. The desktop app is an Electron app, which has its own internal flags system, but perhaps that can be extended to add additional flags.

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@mdtrooper @willroberts