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Barclays - 501 error response and logout when trying to give consent on the Online Banking webpage #70

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oliver-hohn opened this issue Oct 22, 2018 · 1 comment
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Barclays - 501 error response and logout when trying to give consent on the Online Banking webpage #70

oliver-hohn opened this issue Oct 22, 2018 · 1 comment
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@oliver-hohn
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aspsp:barclays Relating to Barclays env:live Live production OB environment issue:usability Redirection usability or other usability issues relevant to TPP's use of Open Banking services priority:critical Critical Priority - Significant Impact on TPP production environments type:aisp1 Account Information Services (API v1) related issue.

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@oliver-hohn
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When a PSU logs into their web Online Banking, and attempts to give consent via: Clicking right-hand corner drop down > Clicking on "Give third party permissions", they are logged out and presented with a 501 error, see below screenshot.

screenshot 2018-10-22 at 16 14 39

We believe this issue only happens when attempting to give consent via the Online Banking webpage, as the same PSU can give consent through the mobile app without any issues.

Impact

Critical. This affects an unknown cohort of Barclays customers, and prevents them from sharing data via Open Banking.

Reported as OBSD-5331
@oliver-hohn oliver-hohn added aspsp:barclays Relating to Barclays type:aisp1 Account Information Services (API v1) related issue. issue:usability Redirection usability or other usability issues relevant to TPP's use of Open Banking services priority:critical Critical Priority - Significant Impact on TPP production environments env:live Live production OB environment labels Oct 22, 2018
@oliver-hohn oliver-hohn self-assigned this Oct 22, 2018
@oliver-hohn oliver-hohn mentioned this issue Nov 26, 2018
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@oliver-hohn
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The fix for this has been deployed last Thursday (22 Nov). However, now the user sees a 509 error, see #83.

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@oliver-hohn oliver-hohn

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aspsp:barclays Relating to Barclays env:live Live production OB environment issue:usability Redirection usability or other usability issues relevant to TPP's use of Open Banking services priority:critical Critical Priority - Significant Impact on TPP production environments type:aisp1 Account Information Services (API v1) related issue.
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@oliver-hohn