Set up ES for Zammad

[teolemon]

What

• Set up ES for Zammad to ensure everything can be searched

{"error":"Unable to process GET request to elasticsearch URL 'http://localhost:9200/zammad_production_ticket/_doc/_search'. Elasticsearch is not reachable, probably because it's not running or even installed.\n\nResponse:\n#\u003cUserAgent::Result:0x0000561b14f220d0 @success=false, @body=nil, @data=nil, @code=0, @content_type=nil, @error=\"#\u003cErrno::ECONNREFUSED: Failed to open TCP connection to localhost:9200 (Connection refused - connect(2) for \\\"localhost\\\" port 9200)\u003e\", @header=nil\u003e\n\nPayload:\n{\"query\":{\"bool\":{\"must\":[{\"range\":{\"created_at\":{\"from\":\"2021-12-31T23:00:00Z\",\"to\":\"2022-12-31T22:59:59Z\"}}}],\"must_not\":[{\"term\":{\"state.name.keyword\":\"merged\"}}]}},\"size\":0,\"aggs\":{\"time_buckets\":{\"date_histogram\":{\"field\":\"created_at\",\"interval\":\"month\",\"time_zone\":\"Europe/Paris\"}}},\"sort\":[{\"updated_at\":{\"order\":\"desc\"}},\"_score\"]}\n\nPayload size: 0M"}

[alexgarel]

@CharlesNepote FYI

[alexgarel]

https://docs.zammad.org/en/latest/install/elasticsearch.html relevant documentation. We can use system packages for ES so that should not be difficult.

[alexgarel]

@cquest this is on your server, so I can't do anything. There is no immediate urgency, but we would like to use the knowledge base of zammad to improve user experience. Searching requires to have ES setup (I would also benefit from it for I'm using Zammad for support, and I would be able to search my previous answers).

[alexgarel]

@CharlesNepote gives me access to the machine so I will try to do it.

[alexgarel]

This is fixed, that was not trivial.

Documentation to be merged there : #96