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complaints.rst

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Complaint Workflow

For more detailed information read Complaints.

Tender Conditions Claims/Complaints

complaints-tender

Tender Award Claims/Complaints

complaints-award

Workflow

digraph G {

claim -> answered; edge[style=dashed]; draft -> claim; answered -> resolved; {draft,claim,answered} -> cancelled; edge[label="3d" style=dotted]; answered -> {resolved, invalid, declined}; edge[label="complete" style=dotted]; claim -> ignored; edge[label="auto" style=dotted]; pending -> ignored; pending -> {resolved, invalid, declined};

}

Roles

Complainant

dashed

Procuring entity

plain

Chronograph

dotted

Statuses

draft

Initial status

Complainant can submit claim, upload documents, cancel claim, and re-submit it.

claim

Procuring entity can upload documents and answer to claim.

Complainant can cancel claim.

answered

Complainant can cancel claim, upload documents, agree or disagree with decision.

pending

Reviewer can upload documents and review complaint.

Complainant can cancel claim.

invalid

Terminal status

Claim recognized as invalid.

declined

Terminal status

Claim recognized as declined.

resolved

Terminal status

Claim recognized as resolved.

cancelled

Terminal status

Claim cancelled by complainant.

ignored

Terminal status

Claim ignored by procuring entity.