complaint.rst

Complaint, dispute

Complaint

Schema

id

UID, auto-generated

author

Organization, required

Organization filing a complaint (contactPoint - person, identification - organization that person represents).

title

string, required

Title of the complaint.

description

Description of the issue.

date

string, date, auto-generated

Date of posting.

dateSubmitted

string, date, auto-generated

Date when claim was submitted.

dateAnswered

string, date, auto-generated

Date when Organizer answered the claim.

dateEscalated

string, date, auto-generated

Date of claim to complaint escalation.

dateDecision

string, date, auto-generated

Date of complaint decision.

dateCanceled

string, date, auto-generated

Date of cancelling.

status

string

Possible values are:

• draft
• claim
• answered
• pending
• invalid
• declined
• resolved
• cancelled

type

string

Possible values of type are:

• claim
• complaint

resolution

string

Organizer's resolution.

resolutionType

string

Possible values of resolution type are:

• invalid
• declined
• resolved

satisfied

bool

Claim is satisfied?

decision

string

Reviewer's decision.

cancellationReason

string

Cancellation reason.

documents

List of Document objects

auctionerAction

string

Participants's action.

auctionerActionDate

string, date, auto-generated

Date of participant's action.