/
complaints-award.rst
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/
complaints-award.rst
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.. Kicking page rebuild 2014-10-30 17:00:08
Claim/Complaint Retrieval
=========================
Tender Award Claim/Complaint Retrieval
-------------------------------------------
You can list all Tender Award Claims/Complaints:
.. include:: tutorial/award-complaints-list.http
:code:
And check individual complaint:
.. include:: tutorial/award-complaint.http
:code:
Claim Submission
================
If tender award is favoriting certain supplier, or in any other viable case, participants can submit Tender Award Claim.
Tender Award Claim Submission (with documents)
----------------------------------------------
At first create a claim. Send POST request with bidder's access token.
.. include:: tutorial/award-complaint-submission.http
:code:
Then upload necessary documents:
.. include:: tutorial/award-complaint-submission-upload.http
:code:
Submit tender award claim:
.. include:: tutorial/award-complaint-claim.http
:code:
Tender Award Claim Submission (without documents)
-------------------------------------------------
You can submit claim that does not need additional documents:
.. include:: tutorial/award-complaint-submission-claim.http
:code:
Complaint Submission
====================
If tender award is favoriting certain supplier, or in any other viable case, participants who were admitted to auction can submit Tender Award Complaint.
Tender Award Complaint Submission (with documents)
---------------------------------------------------
At first create a complaint. Send POST request with bidder's access token.
.. include:: tutorial/award-complaint-submission.http
:code:
Then upload necessary documents:
.. include:: tutorial/award-complaint-submission-upload.http
:code:
Submit tender award complaint:
.. include:: tutorial/award-complaint-complaint.http
:code:
Tender Award Complaint Submission (without documents)
-----------------------------------------------------
You can submit complaint that does not need additional documents:
.. include:: tutorial/award-complaint-submission-complaint.http
:code:
Claim's Answer
==============
Answer to resolved claim
------------------------
.. include:: tutorial/award-complaint-answer.http
:code:
Satisfied Claim
===============
Satisfying resolution
---------------------
.. include:: tutorial/award-complaint-satisfy.http
:code:
Unsatisfying resolution
-----------------------
.. include:: tutorial/award-complaint-unsatisfy.http
:code:
Complaint Resolution
====================
Rejecting Tender Award Complaint
-------------------------------------
.. include:: tutorial/award-complaint-reject.http
:code:
Accepting Tender Award Complaint
-------------------------------------
.. include:: tutorial/award-complaint-accept.http
:code:
Submitting Tender Award Complaint Resolution
-------------------------------------------------
The Complaint Review Body uploads the resolution document:
.. include:: tutorial/award-complaint-resolution-upload.http
:code:
And either resolves complaint:
.. include:: tutorial/award-complaint-resolve.http
:code:
Or declines it:
.. include:: tutorial/award-complaint-decline.http
:code:
Correcting problems
-------------------
If tender award complaint was satisfied by the Complaint Review Body, then procuring entity has to correct problems.
One of the possible solutions is award cancellation:
.. include:: tutorial/award-complaint-satisfied-resolving.http
:code:
After award cancellation system generates new award. Its location is present in the `Location` header of response.
Submitting Resolution Confirmation
----------------------------------
When complaint has been successfully resolved, procuring entity submits resolution confirmation.
.. include:: tutorial/award-complaint-resolved.http
:code:
Submitting complaint to new award
---------------------------------
.. include:: tutorial/award-complaint-submit.http
:code:
Cancelling Tender Award Complaint
=================================
Cancelling not accepted complaint
---------------------------------
.. include:: tutorial/award-complaint-cancel.http
:code:
Cancelling accepted complaint by Complainant
--------------------------------------------
.. include:: tutorial/award-complaint-accepted-stopping.http
:code:
.. include:: tutorial/award-complaint-stopping-stopped.http
:code:
Cancelling accepted complaint by Reviewer
-----------------------------------------
.. include:: tutorial/award-complaint-accepted-stopped.http
:code: