Problems with drop-down lists in the form for adding a new insured patient

[Agnieszka0544]

Environment: Windows 11; Firefox 120.0.1, Chrome 120.0.6099.72, Edge 120.0.2210.61
To view the form go:
NHIF -> Patient List -> New Insurance Patient

1. When you open the form a red box appears with an error in it.
2. There is an obligatory "Religion" field to fill out. When you click on the arrow, a drop-down list will appear with only one option to choose from.
3. On the drop-down list in the “Insurance Provider” field aren’t any options to choose from, probably stemming from 1.

pictures

[RamiSJ12]

It sounds like you're encountering two issues with the form:

1. Error message displayed in a red box: This indicates that there is some validation or error handling mechanism in place that detects an issue with the form upon loading. The error message inside the red box should provide more details about what exactly is causing the problem. You'll need to address this underlying issue to resolve the error message.

2. Empty dropdown lists for "Religion" and "Insurance Provider" fields: It seems like the dropdown lists for these fields are not populating with the expected options. This could be due to various reasons such as a misconfiguration in the form settings, missing data in the database, or a bug in the form's code. To resolve this, you'll need to investigate why the dropdown lists are not being populated properly and fix the underlying cause.

Here's what you can do to troubleshoot and resolve these issues:

• Inspect Error Message: Start by inspecting the error message inside the red box to understand what specific issue the form is encountering upon loading. This will provide valuable information for diagnosing and fixing the problem.

• Check Form Configuration: Review the configuration settings for the form, especially those related to the "Religion" and "Insurance Provider" fields. Ensure that the dropdown lists are configured correctly to fetch and display the available options.

• Verify Data Availability: Confirm that there is sufficient data available in the database for the dropdown lists to populate. If the dropdown lists are supposed to be dynamically populated based on data from an external source, make sure that the data source is accessible and up to date.

• Debug Form Code: If the issue persists, you may need to debug the form's code to identify any bugs or errors that are preventing the dropdown lists from being populated correctly. Check for any JavaScript errors or server-side issues that could be affecting the form's functionality.

• Test in Different Browsers: Verify if the issue occurs consistently across different browsers (Firefox, Chrome, Edge). This can help determine if the problem is browser-specific or if it's a general issue with the form.

• Contact Support: If you're unable to resolve the issues on your own, consider reaching out to the support team or developers responsible for maintaining the form. Provide them with detailed information about the issues you're encountering, including any error messages and steps to reproduce the problem.

By following these steps, you should be able to identify and address the issues preventing the dropdown lists from populating correctly and resolve the error message displayed in the red box.