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Feature suggestion - custom fields #263

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svoop opened this issue Jul 31, 2018 · 8 comments
Closed

Feature suggestion - custom fields #263

svoop opened this issue Jul 31, 2018 · 8 comments
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@svoop
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@svoop svoop commented Jul 31, 2018

It would be very helpful to allow custom fields for tickets e.g. to ask for a mobile phone number.

@alexrait
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@alexrait alexrait commented Aug 30, 2018

I would like to see that too.
Structured form, asking for phone, version, company e.t.c

@nickbe
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@nickbe nickbe commented Aug 31, 2018

So we should probably have custom fields per department.

@nickbe nickbe mentioned this issue Sep 8, 2018
@mredigonda
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@mredigonda mredigonda commented Sep 12, 2018

We really want to add this feature, but sadly it's not planned for releases in the near future. As you can see, there are many other important features to add before adding custom fields, but it's definitely something we will work on in the future.
Thanks for the suggestion!

@nickbe
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@nickbe nickbe commented Sep 12, 2018

I agree. For example tags are much more important in my opinion

@ivandiazwm ivandiazwm added this to Ready for dev in Features Oct 15, 2018
@nickbe
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@nickbe nickbe commented Dec 2, 2018

I suppose this would also resolve my suggestion for an "organisation" field.
How do you plan to implement this? per department or globally?

@ivandiazwm ivandiazwm moved this from Ready for dev to Merged in Features Feb 11, 2019
@ivandiazwm ivandiazwm moved this from Merged to Released in Features Mar 6, 2019
@ivandiazwm
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@ivandiazwm ivandiazwm commented Mar 6, 2019

@nickbe the implementation is currently done as additional fields for users.

@ivandiazwm ivandiazwm closed this Mar 6, 2019
@lyrics1988123
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@lyrics1988123 lyrics1988123 commented Mar 31, 2019

these custom fields are not shown on the page while creating a ticket, only if user registration is activated.. w use guest-tickets and there are no custom fields.. could you please check this? i dont think, that custom fields only should work with user registration..

thanks!

@alexrait
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@alexrait alexrait commented May 16, 2019

these custom fields are not shown on the page while creating a ticket, only if user registration is activated.. w use guest-tickets and there are no custom fields.. could you please check this? i dont think, that custom fields only should work with user registration..

thanks!

Exactly, same user can register for many issue types / products.

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6 participants