Feature suggestion - custom fields

[svoop]

It would be very helpful to allow custom fields for tickets e.g. to ask for a mobile phone number.

[alexrait]

I would like to see that too.
Structured form, asking for phone, version, company e.t.c

[nickbe]

So we should probably have custom fields per department.

[mredigonda]

We really want to add this feature, but sadly it's not planned for releases in the near future. As you can see, there are many other important features to add before adding custom fields, but it's definitely something we will work on in the future.
Thanks for the suggestion!

[nickbe]

I agree. For example tags are much more important in my opinion

[nickbe]

I suppose this would also resolve my suggestion for an "organisation" field.
How do you plan to implement this? per department or globally?

[ivandiazwm]

@nickbe the implementation is currently done as additional fields for users.

[OE3JGW]

these custom fields are not shown on the page while creating a ticket, only if user registration is activated.. w use guest-tickets and there are no custom fields.. could you please check this? i dont think, that custom fields only should work with user registration..

thanks!

[alexrait]

these custom fields are not shown on the page while creating a ticket, only if user registration is activated.. w use guest-tickets and there are no custom fields.. could you please check this? i dont think, that custom fields only should work with user registration..

thanks!

Exactly, same user can register for many issue types / products.