EXCEPTION_ACCESS_VIOLATION

[fredpenin]

Description

Unable ti install the 1.7.1 version of Opentooz, since its release.
Never had any problem with older versions for years, but this one don't want to work for me.

Same problem with the nighty build, but no problem if i install an older version.

Steps to Reproduce

1. Unsinstall older version of Opentoonz
2. Reboot computer
3. Install the lastest (1.7.1) version of Opentoon
4. Try to launch it

Expected Behavior

All previous versions worked well, i'm trying to install this 1.7 version since few month, but it's always crashing.

Screenshots, Video & Crash Logs

OpenToonz 1.7.1 (Build Mar 14 2023)

Report Date: 2024-05-08 19:06:23
Crash Reason: EXCEPTION_ACCESS_VIOLATION

Build ABI: x86_64-little_endian-llp64
Operating System: Windows 10 Version 2009
OS Kernel: 10.0.19045
CPU Threads: 8

Crash File: C:\Users\Fre\AppData\Local\OpenToonz\OpenToonz\crash\Crash-20240508-190623.log
Mini Dump File: C:\Users\Fre\AppData\Local\OpenToonz\OpenToonz\crash\Crash-20240508-190623.dmp

==== Modules ====
C:\Program Files\OpenToonz\OpenToonz.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
C:\Program Files\AVAST Software\Avast\aswhook.dll
C:\WINDOWS\System32\KERNEL32.DLL
C:\WINDOWS\System32\KERNELBASE.dll
C:\WINDOWS\System32\USER32.dll
C:\WINDOWS\System32\win32u.dll
C:\WINDOWS\System32\GDI32.dll
C:\WINDOWS\System32\gdi32full.dll
C:\WINDOWS\System32\msvcp_win.dll
C:\WINDOWS\System32\ucrtbase.dll
C:\WINDOWS\SYSTEM32\OPENGL32.dll
C:\WINDOWS\System32\SHELL32.dll
C:\WINDOWS\System32\msvcrt.dll
C:\WINDOWS\System32\ole32.dll
C:\WINDOWS\System32\ADVAPI32.dll
C:\WINDOWS\System32\sechost.dll
C:\WINDOWS\System32\RPCRT4.dll
C:\WINDOWS\System32\bcrypt.dll
C:\WINDOWS\System32\combase.dll
C:\WINDOWS\System32\OLEAUT32.dll
C:\Program Files\OpenToonz\glut64.dll
C:\Program Files\OpenToonz\Qt5PrintSupport.dll
C:\WINDOWS\System32\COMDLG32.dll
C:\WINDOWS\System32\shcore.dll
C:\WINDOWS\System32\SHLWAPI.dll
C:\Program Files\OpenToonz\EDSDK.dll
C:\WINDOWS\System32\SETUPAPI.dll
C:\WINDOWS\System32\cfgmgr32.dll
C:\WINDOWS\System32\WS2_32.dll
C:\Program Files\OpenToonz\Qt5Xml.dll
C:\Program Files\OpenToonz\Qt5SerialPort.dll
C:\Program Files\OpenToonz\colorfx.dll
C:\Program Files\OpenToonz\image.dll
C:\Program Files\OpenToonz\tfarm.dll
C:\Program Files\OpenToonz\tnztools.dll
C:\Program Files\OpenToonz\tnzstdfx.dll
C:\Program Files\OpenToonz\Qt5Widgets.dll
C:\Program Files\OpenToonz\toonzqt.dll
C:\Program Files\OpenToonz\Qt5Core.dll
C:\Program Files\OpenToonz\sound.dll
C:\Program Files\OpenToonz\Qt5Gui.dll
C:\Program Files\OpenToonz\toonzlib.dll
C:\Program Files\OpenToonz\tnzext.dll
C:\Program Files\OpenToonz\opencv_world451.dll
C:\Program Files\OpenToonz\Qt5Script.dll
C:\Program Files\OpenToonz\Qt5OpenGL.dll
C:\Program Files\OpenToonz\tnzbase.dll
C:\WINDOWS\SYSTEM32\MPR.dll
C:\WINDOWS\SYSTEM32\GLU32.dll
C:\WINDOWS\SYSTEM32\dbghelp.dll
C:\Program Files\OpenToonz\MSVCP140.dll
C:\WINDOWS\SYSTEM32\MFPlat.DLL
C:\WINDOWS\SYSTEM32\MF.dll
C:\Program Files\OpenToonz\VCRUNTIME140.dll
C:\Program Files\OpenToonz\tnzcore.dll
C:\WINDOWS\SYSTEM32\WINMM.dll
C:\Program Files\OpenToonz\VCRUNTIME140_1.dll
C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.3636_none_7931fb75243f97c8\COMCTL32.dll
C:\WINDOWS\SYSTEM32\VERSION.dll
C:\WINDOWS\SYSTEM32\MSVFW32.dll
C:\Program Files\OpenToonz\MSVCP140_1.dll
C:\WINDOWS\SYSTEM32\AVIFIL32.dll
C:\Program Files\OpenToonz\Qt5Multimedia.dll
C:\Program Files\OpenToonz\Qt5Network.dll
C:\Program Files\OpenToonz\libmypaint-1-4-0.dll
C:\WINDOWS\System32\CRYPT32.dll
C:\WINDOWS\SYSTEM32\dwmapi.dll
C:\WINDOWS\SYSTEM32\UxTheme.dll
C:\WINDOWS\SYSTEM32\USERENV.dll
C:\WINDOWS\SYSTEM32\NETAPI32.dll
C:\WINDOWS\SYSTEM32\d3d11.dll
C:\WINDOWS\SYSTEM32\dxgi.dll
C:\Program Files\OpenToonz\glew32.dll
C:\Program Files\OpenToonz\Qt5Svg.dll
C:\WINDOWS\SYSTEM32\MSACM32.dll
C:\Program Files\OpenToonz\CONCRT140.dll
C:\WINDOWS\SYSTEM32\DNSAPI.dll
C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
C:\WINDOWS\SYSTEM32\winmmbase.dll
C:\WINDOWS\SYSTEM32\dbgcore.DLL
C:\WINDOWS\SYSTEM32\NETUTILS.DLL
C:\WINDOWS\SYSTEM32\SRVCLI.DLL
C:\WINDOWS\SYSTEM32\MFCORE.DLL
C:\WINDOWS\SYSTEM32\powrprof.dll
C:\WINDOWS\SYSTEM32\ksuser.dll
C:\Program Files\OpenToonz\libjson-c-2.dll
C:\WINDOWS\SYSTEM32\kernel.appcore.dll
C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
C:\Program Files\OpenToonz\libintl-8.dll
C:\Program Files\OpenToonz\libiconv-2.dll
C:\WINDOWS\System32\IMM32.DLL
C:\WINDOWS\System32\NSI.dll
C:\WINDOWS\System32\bcryptPrimitives.dll
C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
C:\WINDOWS\SYSTEM32\UMPDC.dll
C:\Program Files\OpenToonz\platforms\qwindows.dll
C:\WINDOWS\SYSTEM32\WTSAPI32.dll
C:\WINDOWS\SYSTEM32\windows.storage.dll
C:\WINDOWS\SYSTEM32\Wldp.dll
C:\WINDOWS\SYSTEM32\profapi.dll
C:\Program Files\OpenToonz\styles\qwindowsvistastyle.dll
C:\Program Files\OpenToonz\iconengines\qsvgicon.dll
C:\WINDOWS\system32\d3d9.dll
C:\WINDOWS\SYSTEM32\msasn1.dll
C:\WINDOWS\SYSTEM32\cryptnet.dll
C:\WINDOWS\System32\wintrust.dll
C:\WINDOWS\System32\imagehlp.dll
C:\WINDOWS\SYSTEM32\CRYPTSP.dll
C:\WINDOWS\system32\rsaenh.dll
C:\WINDOWS\System32\MSCTF.dll
C:\WINDOWS\SYSTEM32\textinputframework.dll
C:\WINDOWS\System32\CoreUIComponents.dll
C:\WINDOWS\System32\CoreMessaging.dll
C:\WINDOWS\SYSTEM32\ntmarta.dll
C:\WINDOWS\SYSTEM32\wintypes.dll
C:\WINDOWS\System32\clbcatq.dll
C:\Windows\System32\AppXDeploymentClient.dll
C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1fea8972dc2f0a69\nvoglv64.dll
C:\WINDOWS\SYSTEM32\drvstore.dll
C:\WINDOWS\SYSTEM32\devobj.dll
C:\WINDOWS\SYSTEM32\gpapi.dll
C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_1fea8972dc2f0a69\nvgpucomp64.dll
C:\WINDOWS\SYSTEM32\dxcore.dll
C:\WINDOWS\system32\nvspcap64.dll
C:\WINDOWS\SYSTEM32\WINSTA.dll
C:\WINDOWS\system32\dataexchange.dll
C:\WINDOWS\system32\dcomp.dll
C:\WINDOWS\system32\twinapi.appcore.dll
C:\WINDOWS\system32\dwrite.dll
C:\WINDOWS\system32\apphelp.dll
C:\WINDOWS\SYSTEM32\ff_vfw.dll
C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.19041.3636_none_60b6a03d71f818d5\COMCTL32.dll
C:\Windows\system32\ffdshow.ax
C:\Windows\system32\DINPUT.dll
C:\WINDOWS\SYSTEM32\SspiCli.dll
C:\WINDOWS\SYSTEM32\inputhost.dll
C:\WINDOWS\SYSTEM32\PROPSYS.dll
==== End ====

==== Backtrace ====
1> RtlDeleteAce [0x7ffd30408b1c] <ntdll.dll>
2> RtlRaiseException [0x7ffd303e12d6] <ntdll.dll>
3> KiUserExceptionDispatcher [0x7ffd30430ebe] <ntdll.dll>
4> DriverProc [0x7ffce5eb52e3] <ff_vfw.dll>
5> ICSendMessage [0x7ffce69e2b9c] <MSVFW32.dll>
6> TSmartPointerT::operator> [0x7ffceca57498] <image.dll>
7> TSmartPointerT::operator> [0x7ffceca54bb6] <image.dll>
8> initImageIo [0x7ffcec9f7ace] <image.dll>
9> TSmartPointerT::~TSmartPointerT [0x7ff7d53b0dae] <OpenToonz.exe>
10> TSmartPointerT::~TSmartPointerT [0x7ff7d53b2d41] <OpenToonz.exe>
11> TSmartPointerT::~TSmartPointerT [0x7ff7d57deab7] <OpenToonz.exe>
12> TSmartPointerT::~TSmartPointerT [0x7ff7d57de092] <OpenToonz.exe>
13> BaseThreadInitThunk [0x7ffd2fce7344] <KERNEL32.DLL>
14> RtlUserThreadStart [0x7ffd303e26b1] <ntdll.dll>
==== End ====

Screenshots :
After uninstall of the old version, reboot and install of the new version :
https://ibb.co/cYQ5YjS

Just clic End, then it crashes :
https://ibb.co/n6SXGj6

OpenToonz Version

1.7

OpenToonz Version Information

No response

Operating System

Windows

GPU

NVIDIA

Graphics Tablet

None

[RodneyBaker]

Can you clarify exactly which 'latest version' you are installing?

[fredpenin]

Hi, the 1.7.1 for Windows, from the page "opentoonz.github.io/e/download/opentoonz.html".
I also tried the Night Build link and get the same problem.

[RodneyBaker]

If you are trying the latest nightly and having issues then I'll guess you might be interested in this: #5449

In short, renaming a file or directory could get you going again.