401 Unauthorized

[yairShiloach]

Hi,
I can't get or post any information via api - I always get the error:

{
"errors": [
"You need to sign in or sign up before continuing."
]
}

I did everything according to the docs, using a parameter in the header called "api_access_token"

this the url to get conversion:
https://www.example.com/api/v1/accounts/1/conversations/1

[yairShiloach]

"Filter chain halted as :authenticate_user! rendered or redirected"

[sojan-official]

could you give more information about your chatwoot environment ?
is it behind an Nginx frontend proxy server?

[yairShiloach]

Installed using a caprover on DigitalOcean
last version: 1.15.1
In addition to this issue, the SMTP setting does not work and does not send the message...
Maybe it's related to the same problem.

Maybe I should have set the Environmental Variables before setting up the app for the first time?

[sojan-official]

@yairShiloach nginx by default strip of headers with _ . head over to the Nginx configuration option in caprover under the chatwoot web and add the following directive.

  # Nginx strips out underscore in headers by default
  # Chatwoot relies on underscore in headers for API
  # Make sure that the config is set to on.
  underscores_in_headers on;

[yairShiloach]

thanks!

[gvargas9]

Thanks! I was going crazy!

[jniemand]

This solved it, thanks!