OSTicket 1.9 / 1.9.1 500 Internal Server Error

[LC501]

Hi,

Getting the following error in my php error log -

[30-May-2014 10:30:49] PHP Fatal error: Call to undefined method DynamicFormEntry::addExtraHeader() in F:\OSTicket\scp\tickets.php on line 586

About this osTicket Installation
Server Information
osTicket Version v1.9.1 (0e29c8d)
Server Software Microsoft-IIS/7.5
PHP Version 5.3.6
MySQL Version 5.1.41
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
gettext Improves performance for non US-English configurations
mbstring Highly recommended for non western european language content
Database Usage
Database Space Used 6.50 MiB
Database Space for Attachments 0.22 MiB

Line 586 reads as follows -
$ost->addExtraHeader('<script type="text/javascript" src="js/ticket.js?0e29c8d"></script>');

I get this error when trying to create a new ticket as either a staff member, or customer for every ticket created. This was occurring with 1.9.0 and continues with 1.9.1. Upgraded from 1.8 recently and that is when the problem started to occur.

Thanks,
Lionel.

[greezybacon]

That seems like a php bug. Can you get me a complete backtrace on that error?

[greezybacon]

I think this is the same bug as #917

[greezybacon]

Are you running a non-standard extension, like Suhosin? Could you try the patch in #917?

[LC501]

@greezybacon I can confirm the fix in #917 works.

Standard version of PHP 5.3.6 with IIS 7.5 running on a Windows 2008 R2 box. No additional extensions or modifications.

[greezybacon]

I've committed the fix into the develop-next branch. Please test with the up-and-coming 1.9.2 release and reopen if the problem persists or resurfaces.