Releases
v1.9.5
Enhancements
Add support for organization vars in templates (%{ticket.user.organization...}
) (#1561 )
Canned responses feature can now be disabled (#1562 )
Drop link redirection through l.php (#1640 )
Use unified file download script (#1641 ). Links can now be shared with external users and accessed without authenticating.
Ticket filters support matching and banning based on the Reply-To user information (#1645 )
Improvements
Remove custom data when users are deleted (#1492 )
Fix matching of ticket number in subject (regression in v1.9.4) (#1486 )
Several minor translatable strings (#1441 , #1489 , #1560 ), thanks @Chefkeks
Fix invalid UTF-8 chars PDF error for empty thread title (regression in v1.9.4) (#1512 )
Consider auto response checkbox and department setting for new ticket by staff (#1509 )
Fix PHP crash if finfo
extension is missing (#1437 )
Fix export of choice field items (#1436 )
Properly handle alert and auto response flags from API (#1435 ), thanks @stevepacker
Fix current value of choice fields if set to boolean false (#1466 )
Do not reopen tickets for automated responses (#1529 )
Properly handle uppercase file extensions in file field configuration (#1549 )
Fix release of ticket lock when navigating away from ticket view (#1552 )
Display FAQ article consistently on client portal (#1553 )
Avoid wrapping password reset URLs on text emails (#1558 )
Fix field requirement for clients when only required for agents (#1559 )
Fix language selection for new email template group (#1563 )
Fix incorrect status of new ticket if opened as closed
and assigning to an agent (#1565 )
Forbid disabling the only active administrator (#1569 )
Searching for tickets searches to midnight of the end date (#1572 ), thanks @grintor
Fix rejection of tickets by filter, even if a previous matching filter would stop on match (#1644 )
Fix matching of User / Email Address
in ticket filters (#1644 )
Properly HTML escape thread bodies when quoting (#1637 )
Use department email for agent alerts (#1555 )
Skip team assignment alert on new ticket if assigned to an agent (fddb3c7 )
Use custom form name as the page title when editing (#1646 )
Fix failed ticket number match in email subject line (2e01010 )
Performance and Security
Fix possible XSS vulnerability in sortable table view pages (#1639 )
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