/
slas.php
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/
slas.php
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<?php
/*********************************************************************
slas.php
SLA - Service Level Agreements
Peter Rotich <peter@osticket.com>
Copyright (c) 2006-2013 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
require('admin.inc.php');
include_once(INCLUDE_DIR.'class.sla.php');
$sla=null;
if($_REQUEST['id'] && !($sla=SLA::lookup($_REQUEST['id'])))
$errors['err']=sprintf(__('%s: Unknown or invalid ID.'),
__('SLA Plan'));
if($_POST){
switch(strtolower($_POST['do'])){
case 'update':
if(!$sla){
$errors['err']=sprintf(__('%s: Unknown or invalid'),
__('SLA Plan'));
}elseif($sla->update($_POST,$errors)){
$msg=sprintf(__('Successfully updated %s.'),
__('this SLA plan'));
}elseif(!$errors['err']){
$errors['err']=sprintf('%s %s',
sprintf(__('Unable to update %s.'), __('this SLA plan')),
__('Correct any errors below and try again.'));
}
break;
case 'add':
$_sla = SLA::create();
if (($_sla->update($_POST, $errors))) {
$msg=sprintf(__('Successfully added %s.'),
__('a SLA plan'));
$type = array('type' => 'created');
Signal::send('object.created', $_sla, $type);
$_REQUEST['a']=null;
} elseif (!$errors['err']) {
$errors['err']=sprintf('%s %s',
sprintf(__('Unable to add %s.'), __('this SLA plan')),
__('Correct any errors below and try again.'));
}
break;
case 'mass_process':
if(!$_POST['ids'] || !is_array($_POST['ids']) || !count($_POST['ids'])) {
$errors['err'] = sprintf(__('You must select at least %s.'),
__('one SLA plan'));
} else {
$count=count($_POST['ids']);
switch(strtolower($_POST['a'])) {
case 'enable':
$num = SLA::objects()->filter(array(
'id__in' => $_POST['ids']
))->update(array(
'flags' => SqlExpression::bitor(
new SqlField('flags'), SLA::FLAG_ACTIVE)
));
if ($num) {
if($num==$count)
$msg = sprintf(__('Successfully enabled %s'),
_N('selected SLA plan', 'selected SLA plans', $count));
else
$warn = sprintf(__('%1$d of %2$d %3$s enabled'), $num, $count,
_N('selected SLA plan', 'selected SLA plans', $count));
} else {
$errors['err'] = sprintf(__('Unable to enable %s'),
_N('selected SLA plan', 'selected SLA plans', $count));
}
break;
case 'disable':
$num = SLA::objects()->filter(array(
'id__in' => $_POST['ids']
))->update(array(
'flags' => SqlExpression::bitand(
new SqlField('flags'), ~SLA::FLAG_ACTIVE)
));
if ($num) {
if($num==$count)
$msg = sprintf(__('Successfully disabled %s'),
_N('selected SLA plan', 'selected SLA plans', $count));
else
$warn = sprintf(__('%1$d of %2$d %3$s disabled'), $num, $count,
_N('selected SLA plan', 'selected SLA plans', $count));
} else {
$errors['err'] = sprintf(__('Unable to disable %s'),
_N('selected SLA plan', 'selected SLA plans', $count));
}
break;
case 'delete':
$i=0;
foreach ($_POST['ids'] as $k => $v) {
if (($p=SLA::lookup($v))
&& $p->getId() != $cfg->getDefaultSLAId()
&& $p->delete()) {
$i++;
}
}
if($i && $i==$count)
$msg = sprintf(__('Successfully deleted %s.'),
_N('selected SLA plan', 'selected SLA plans', $count));
elseif($i>0)
$warn = sprintf(__('%1$d of %2$d %3$s deleted'), $i, $count,
_N('selected SLA plan', 'selected SLA plans', $count));
elseif(!$errors['err'])
$errors['err'] = sprintf(__('Unable to delete %s.'),
_N('selected SLA plan', 'selected SLA plans', $count));
break;
default:
$errors['err']=sprintf('%s - %s', __('Unknown action'), __('Get technical help!'));
}
}
break;
default:
$errors['err']=__('Unknown action');
break;
}
}
$page='slaplans.inc.php';
if($sla || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='slaplan.inc.php';
$ost->addExtraHeader('<meta name="tip-namespace" content="manage.sla" />',
"$('#content').data('tipNamespace', 'manage.sla');");
}
$nav->setTabActive('manage');
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
include(STAFFINC_DIR.'footer.inc.php');
?>