Ticket Merge: Close Children

When tickets are merged, we should automatically close children Tickets. This commit gives the Agent an option of which closed status they want children tickets to be set to.

This references issue #5049

include/class.ticket.php

@@ -2533,6 +2533,7 @@ function merge($tickets) {
                     $child->getThread()->setExtra($parentThread);
 
                 $child->setMergeType($options['combine']);
+                $child->setStatus(intval($options['statusId']));
 
                 if ($options['delete-child'] || $options['move-tasks']) {
                     if ($tasks = Task::objects()

include/i18n/en_US/help/tips/tickets.queue.yaml

@@ -85,6 +85,11 @@ merge_types:
         <b>Separate Threads:</b>
           Threads from Tickets will be displayed one Ticket at a time.
 
+child_status:
+    title: Child Ticket Status
+    content: >
+        All Child Tickets will be set to a closed status since thread entries will all be moved to the Parent Ticket.
+
 reply_types:
     title: Reply Types
     content: >

include/staff/templates/merge-tickets.tmpl.php

@@ -97,6 +97,26 @@
     </label>
 </div>
 <br/><br/>
+<div id="child-status">
+&nbsp;&nbsp;&nbsp;
+    <label class="inline checkbox">
+        <?php echo __('Child Status');?>
+        <select id="statusId" name="statusId">
+        <?php
+        $states = array('closed');
+        foreach (TicketStatusList::getStatuses(
+                    array('states' => $states)) as $s) {
+            if (!$s->isEnabled()) continue;
+            echo sprintf('<option value="%d">%s</option>',
+                    $s->getId(),
+                    $s->getLocalName());
+        }
+        ?>
+        </select>
+        <i class="help-tip icon-question-sign" href="#child_status"></i>
+    </label>
+</div>
+<br/>
 <?php } ?>
 
 <div>