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Scheduled SLA's #2131

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csayre opened this issue Jun 2, 2015 · 0 comments
Closed

Scheduled SLA's #2131

csayre opened this issue Jun 2, 2015 · 0 comments

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@csayre
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csayre commented Jun 2, 2015

Hello,

This may already have been posted. Sorry if it is, I did a quick search for it and didn't see anything. I was wondering if it is planned to have scheduled SLA's for example lets say working hours are from 8-1700. Right now I don't think the SLA will pause after the system time moves past 1700 is there a way that the system can pause the SLA after the time reaches 1700 so tickets will only breach from 0800-1700?
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@csayre @JediKev