Adding an organisation in 1.9

[jasonflk]

Using both IE10 and FF29.0 I'm unable to bring up the add organization box in the admin panel users tab.

[andor-pierdelacabeza]

When I click on "Add organization" it shows up a blank box.

[greezybacon]

Can you check in the browser's developer tools to see if your getting HTTP 404 or HTTP 400 from the request to fetch the content?

[andor-pierdelacabeza]

I get a 500 for infinite loop when redirecting this two links:
http://support.kanteron.com/scp/ajax.php/config/scp
http://support.kanteron.com/scp/ajax.php/orgs/add

2014/05/05 10:02:00 [error] 8208#0: *271080 rewrite or internal redirection cycle while internally redirecting to "/index.html", client: 95.121.249.61, server: support.****.com, request: "GET /scp/ajax.php/orgs/add HTTP/1.1", host: "support.****.com", referrer: "http://support.****.com/scp/orgs.php"

That's probably a misconfiguration on nginx redirects. I've used a default php install, but I'm looking on detail on how to fix that...

[andor-pierdelacabeza]

Ok, I've fixed it following this: http://wiki.nginx.org/OSTicket
But now I have an error 400 Bad Request :(

[andor-pierdelacabeza]

Finally got it fixed following that same link. I just had to be sure the proper parameters where being sent to ajax.php... This was the essential part of the config:

        location ~ \.php$ {
            fastcgi_param  SCRIPT_FILENAME  $document_root$fastcgi_script_name;
            include        fastcgi_params;
            fastcgi_param  PATH_INFO    $path_info;
            fastcgi_pass   127.0.0.1:8888;
        }

(Knowing that I'm using a different cgi method, php-pm, and I had to change the fastcgi_pass...)
Sorry to be this annoying...

[bateller]

The key for me (and I'm sure others) was adding the PATH_INFO pass to .php files executed by fastcgi/php-fpm. Because the .php execution section of my nginx.conf (and probably most others) isn't right next to my osTicket specific config settings... the change wasn't immediately obvious.

Key part of code:

fastcgi_param PATH_INFO $path_info;

[BentHaase]

So my nginx file currently looks like this:

server {
    listen  80;
        server_name someurl.com;

    root /var/www/SOMEDIR;
    index index.php index.html index.htm;

    client_max_body_size 1G;
    keepalive_timeout 70;

    set $path_info "";
    # Requests to /api/* need their PATH_INFO set, this does that
    if ($request_uri ~ "^/support/api(/[^\?]+)") {
        set $path_info $1;
    }

    # /api/*.* should be handled by /api/http.php if the requested file does not exist
    location ~ ^/support/api/(tickets|tasks)(.*)$ {
        try_files $uri $uri/ /support/api/http.php;
    }

    # /scp/ajax.php needs PATH_INFO too, possibly more files need it hence the .*\.php
    if ($request_uri ~ "^/support/scp/.*\.php(/[^\?]+)") {
        set $path_info $1;
    }

    # Make sure requests to /scp/ajax.php/some/path get handled by ajax.php
    location ~ ^/support/scp/ajax.php/(.*)$ {
        try_files $uri $uri/ /support/scp/ajax.php;
    }


    fastcgi_read_timeout 300;

    location ~ \.php$ {
        include fastcgi_params;
        fastcgi_param  SCRIPT_FILENAME $document_root$fastcgi_script_name;
                fastcgi_param  PATH_INFO    $path_info;
        fastcgi_pass unix:/var/run/php5-fpm.sock;
    }

    location ~ /\. {
        deny all;
    }
}

But I still cant get the ajax windows working. Is there another fix I need to apply?

The error message I get in my nginx -> error.log looks like this:

[error] 28983#0: *53 open() "/var/www/SOMEDIR/scp/ajax.php/tickets/status/delete" failed (20: Not a directory), client: SOMEIP, server: someurl.com, request: "GET /scp/ajax.php/tickets/status/delete?count=1&_uid=1439564225485 HTTP/1.1", host: "someurl.com", referrer: "http://someurl.com/scp/"

[guidokuehler]

We us osTicket successfull with NGINX
Our Config is followed

osTicket-Version v1.9.9-1-gbe2f138 (be2f138)
Server-Software nginx/1.8.0
MySQL-Version 5.5.44
PHP-Version 5.6.4-4ubuntu6.2

Our Nginx-Config is followed for HTTP and HTTPS:

server {
    server_name my.domain.com;
    listen 80;
    listen [::]:80;
    access_log /var/log/nginx/my.domain.com_access.log;
    error_log /var/log/nginx/my.domain.com_error.log;
    # set client body size to 20mb
    client_max_body_size 20M;
    add_header X-Frame-Options DENY;
    add_header X-Content-Type-Options nosniff;
    add_header cache-control    "public, max-age=1800";
    root /var/www/my.domain.com/support;
    index index.php index.html index.htm;
        set $path_info "";
 
        location ~ /include {
            deny all;
            return 403;
        }
 
        if ($request_uri ~ "^/api(/[^\?]+)") {
        set $path_info $1;
    }
 
    location ~ ^/api/(?:tickets|tasks).*$ {
        try_files $uri $uri/ /api/http.php?$query_string;
    }
 
    if ($request_uri ~ "^/scp/.*\.php(/[^\?]+)") {
        set $path_info $1;
    }
 
    location ~ ^/scp/ajax.php/.*$ {
        try_files $uri $uri/ /scp/ajax.php?$query_string;
    }
 
        location / {
            try_files $uri $uri/ index.php;
        }
 
location ~ ^/ajax.php/.*$ {
    try_files $uri $uri/ /ajax.php?$query_string;
}
    location ~ \.php$ {
    try_files $uri =404;
    fastcgi_split_path_info ^(.+\.php)(/.+)$;
    fastcgi_pass unix:/var/run/php5-fpm.sock;
    fastcgi_index index.php;
    fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
    include fastcgi_params;
    }
    location /nginx_status {
    stub_status on;
    access_log off;
    allow ::1;
    deny all;
    }
}
server {
    server_name my.domain.com;
    listen 443 ssl spdy;
    ssl on;
    ssl_certificate /etc/nginx/ssl/my.domain.com.pem;
    ssl_certificate_key /etc/nginx/ssl/my.domain.com.pem;
    ssl_ciphers 'AES128+EECDH'; #:AES128+EDH';
    ssl_protocols TLSv1 TLSv1.1 TLSv1.2;
    ssl_session_cache shared:SSL:10m;
    ssl_stapling on;
    ssl_stapling_verify on;
    ssl_trusted_certificate /etc/nginx/ssl/gd/full_chain.pem;
    ssl_prefer_server_ciphers on;
    access_log /var/log/nginx/my.domain.com_access.log;
    error_log /var/log/nginx/my.domain.com_error.log;
    # set client body size to 20mb
    client_max_body_size 20M;
    # Add HSTS
    add_header Strict-Transport-Security "max-age=15768000; includeSubdomains";
    add_header X-Frame-Options DENY;
    add_header X-Content-Type-Options nosniff;
    add_header cache-control    "public, max-age=1800";
    root /var/www/my.domain.com/support;
    index index.php index.html index.htm;
        set $path_info "";
 
        location ~ /include {
            deny all;
            return 403;
        }
 
        if ($request_uri ~ "^/api(/[^\?]+)") {
        set $path_info $1;
    }
 
    location ~ ^/api/(?:tickets|tasks).*$ {
        try_files $uri $uri/ /api/http.php?$query_string;
    }
 
    if ($request_uri ~ "^/scp/.*\.php(/[^\?]+)") {
        set $path_info $1;
    }
 
    location ~ ^/scp/ajax.php/.*$ {
        try_files $uri $uri/ /scp/ajax.php?$query_string;
    }
 
        location / {
            try_files $uri $uri/ index.php;
        }
location ~ ^/ajax.php/.*$ {
    try_files $uri $uri/ /ajax.php?$query_string;
}
 
    location ~ \.php$ {
    try_files $uri =404;
    fastcgi_split_path_info ^(.+\.php)(/.+)$;
    fastcgi_pass unix:/var/run/php5-fpm.sock;
    fastcgi_index index.php;
    fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name;
    include fastcgi_params;
    }
}

[infectormp]

@guidokuehler canned responce is work for you?

[guidokuehler]

Canned Response work but not with properties from custom Lists!!!

[mlipok]

To OP please veryfi whether current version stil have this issue.

[andor-pierdelacabeza]

In my case (first commenter), I just fixed it with some changes on nginx.
Regarding OP, he/she never answered, and I don't see any activity on his profile since the opening of this ticket. I wouldn't expect any answer. I would close it.

[cheasingh]

problem solved for me when i comment snippets/fastcgi-php.conf on version 1.10.7
location ~ \.php$ { fastcgi_param SCRIPT_FILENAME $document_root$fastcgi_script_name; include fastcgi_params; #include snippets/fastcgi-php.conf; fastcgi_pass unix:/run/php/php7.2-fpm.sock; fastcgi_param PATH_INFO $path_info; #fastcgi_pass 127.0.0.1:8888; }