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So far we are able to process only tiles to 15th zoom, 16-19th zoom is supported but is now limited to our server performance, so currently we render only small area (1-2 screens) per minute per user.
When OSMand (online title) is used as a map source the map disapear when zoomed (gray background). I tested on 4G and on my Wifi.
I guess it's because in fact online title doesn't works and it only display the World map overview...
For exemple at NYC (allready, seem blury):
Same position but a bit more zoom:
Perhaps also linked to #5139
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