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Many users misunderstand the 'Start' button #20066

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sonora opened this issue Jun 11, 2024 · 2 comments
Open

Many users misunderstand the 'Start' button #20066

sonora opened this issue Jun 11, 2024 · 2 comments
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Observed Needs more clarification, feedback, or research

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@sonora
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sonora commented Jun 11, 2024

Every once in a while I encounter users who are trying to explore a prospective route from A to B, but then instinctively tap the 'Start' button falsely assuming only that would trigger the route calculation.

They are thrown off by the app now starting a navigation from their current location. (e.g. #20021 (comment))

Maybe a wording change could help mitigate this, like renaming the button to 'Navigate'...

@dmpr0
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dmpr0 commented Jun 11, 2024

Hi!
How it will solve issue mentioned in the comment?

@sonora
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sonora commented Jun 11, 2024

@dmpr0 I believe the comment resulted exactly from a situation like I describe above, where the user thinks they have to tap the 'Start' button to calculate and be able to investigate the route.

But the A -> B route must be investigated using the 'Details' button, and without tapping 'Start', because the word 'Start' refers to starting a turn-by-turn live navigation, something the user exactly does not want at this point, it seems.

@vshcherb vshcherb added the Observed Needs more clarification, feedback, or research label Jun 12, 2024
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