500 Internal error #33

TheOzzyman · 2020-03-15T03:05:46Z

I don't understand nothing about programming.
But here is the error when I try to use Kitana.

500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.

Traceback (most recent call last):
File "/usr/local/lib/python3.5/site-packages/cherrypy/_cprequest.py", line 638, in respond
self._do_respond(path_info)
File "/usr/local/lib/python3.5/site-packages/cherrypy/_cprequest.py", line 697, in _do_respond
response.body = self.handler()
File "/usr/local/lib/python3.5/site-packages/cherrypy/lib/encoding.py", line 219, in call
self.body = self.oldhandler(*args, **kwargs)
File "/usr/local/lib/python3.5/site-packages/cherrypy/_cpdispatch.py", line 54, in call
return self.callable(*self.args, **self.kwargs)
File "kitana.py", line 489, in servers
servers = self.discover_pms(server_name=server_name, server_addr=server_addr)
File "kitana.py", line 406, in discover_pms
https_required = device["httpsRequired"] == "1"
KeyError: 'httpsRequired'

agneevX · 2020-03-17T16:01:31Z

@pannal So just git pull origin master inside the Kitana folder?

pannal · 2020-03-17T16:03:18Z

Yes or use one of the releases (binary or docker based)

agneevX · 2020-03-17T16:04:18Z

@pannal So just git pull origin master inside the Kitana folder?

Same issue :(

500 Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request.

Traceback (most recent call last):
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/contrib/pyopenssl.py", line 485, in wrap_socket
    cnx.do_handshake()
  File "/usr/lib/python3/dist-packages/OpenSSL/SSL.py", line 1808, in do_handshake
    self._raise_ssl_error(self._ssl, result)
  File "/usr/lib/python3/dist-packages/OpenSSL/SSL.py", line 1541, in _raise_ssl_error
    raise SysCallError(-1, "Unexpected EOF")
OpenSSL.SSL.SysCallError: (-1, 'Unexpected EOF')

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/connectionpool.py", line 672, in urlopen
    chunked=chunked,
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/connectionpool.py", line 376, in _make_request
    self._validate_conn(conn)
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/connectionpool.py", line 994, in _validate_conn
    conn.connect()
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/connection.py", line 360, in connect
    ssl_context=context,
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/util/ssl_.py", line 370, in ssl_wrap_socket
    return context.wrap_socket(sock, server_hostname=server_hostname)
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/contrib/pyopenssl.py", line 491, in wrap_socket
    raise ssl.SSLError("bad handshake: %r" % e)
ssl.SSLError: ("bad handshake: SysCallError(-1, 'Unexpected EOF')",)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/agneev/.local/lib/python3.6/site-packages/requests/adapters.py", line 449, in send
    timeout=timeout
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/connectionpool.py", line 720, in urlopen
    method, url, error=e, _pool=self, _stacktrace=sys.exc_info()[2]
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/util/retry.py", line 436, in increment
    raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='172-104-62-76.10a8fffc0ff04329a0715e0e3e3ca62e.plex.direct', port=8443): Max retries exceeded with url: /servers (Caused by SSLError(SSLError("bad handshake: SysCallError(-1, 'Unexpected EOF')",),))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/agneev/.local/lib/python3.6/site-packages/cherrypy/_cprequest.py", line 638, in respond
    self._do_respond(path_info)
  File "/home/agneev/.local/lib/python3.6/site-packages/cherrypy/_cprequest.py", line 697, in _do_respond
    response.body = self.handler()
  File "/home/agneev/.local/lib/python3.6/site-packages/cherrypy/lib/encoding.py", line 219, in __call__
    self.body = self.oldhandler(*args, **kwargs)
  File "/home/agneev/.local/lib/python3.6/site-packages/cherrypy/_cpdispatch.py", line 54, in __call__
    return self.callable(*self.args, **self.kwargs)
  File "Kitana/kitana.py", line 489, in servers
    servers = self.discover_pms(server_name=server_name, server_addr=server_addr)
  File "Kitana/kitana.py", line 453, in discover_pms
    self.session.get(self.server_addr + "servers", headers=self.full_headers, **self.req_defaults)
  File "/home/agneev/.local/lib/python3.6/site-packages/requests/sessions.py", line 546, in get
    return self.request('GET', url, **kwargs)
  File "/home/agneev/.local/lib/python3.6/site-packages/requests/sessions.py", line 533, in request
    resp = self.send(prep, **send_kwargs)
  File "/home/agneev/.local/lib/python3.6/site-packages/requests/sessions.py", line 646, in send
    r = adapter.send(request, **kwargs)
  File "/home/agneev/.local/lib/python3.6/site-packages/requests/adapters.py", line 514, in send
    raise SSLError(e, request=request)
requests.exceptions.SSLError: HTTPSConnectionPool(host='172-104-62-76.10a8fffc0ff04329a0715e0e3e3ca62e.plex.direct', port=8443): Max retries exceeded with url: /servers (Caused by SSLError(SSLError("bad handshake: SysCallError(-1, 'Unexpected EOF')",),))
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This reverts commit a94edff

pannal · 2020-03-22T15:04:26Z

Can you retry with the latest version, please?

Edit: Use git master, there isn't a release yet.

pannal · 2020-03-22T15:07:24Z

If it doesn't, can you please post the content of https://plex.tv/api/resources?includeHttps=1&includeRelay=1&X-Plex-Token=YOUR_PLEX_TOKEN (fill in your plex token), with sensitive information redacted, please?

agneevX · 2020-03-22T15:26:09Z

Can you retry with the latest version, please?

Recloned the repo and I'm still getting errors:

500 Internal Server Error

The server encountered an unexpected condition which prevented it from fulfilling the request.

Traceback (most recent call last):
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/contrib/pyopenssl.py", line 485, in wrap_socket
    cnx.do_handshake()
  File "/usr/lib/python3/dist-packages/OpenSSL/SSL.py", line 1808, in do_handshake
    self._raise_ssl_error(self._ssl, result)
  File "/usr/lib/python3/dist-packages/OpenSSL/SSL.py", line 1541, in _raise_ssl_error
    raise SysCallError(-1, "Unexpected EOF")
OpenSSL.SSL.SysCallError: (-1, 'Unexpected EOF')

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/connectionpool.py", line 672, in urlopen
    chunked=chunked,
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/connectionpool.py", line 376, in _make_request
    self._validate_conn(conn)
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/connectionpool.py", line 994, in _validate_conn
    conn.connect()
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/connection.py", line 360, in connect
    ssl_context=context,
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/util/ssl_.py", line 370, in ssl_wrap_socket
    return context.wrap_socket(sock, server_hostname=server_hostname)
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/contrib/pyopenssl.py", line 491, in wrap_socket
    raise ssl.SSLError("bad handshake: %r" % e)
ssl.SSLError: ("bad handshake: SysCallError(-1, 'Unexpected EOF')",)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/agneev/.local/lib/python3.6/site-packages/requests/adapters.py", line 449, in send
    timeout=timeout
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/connectionpool.py", line 720, in urlopen
    method, url, error=e, _pool=self, _stacktrace=sys.exc_info()[2]
  File "/home/agneev/.local/lib/python3.6/site-packages/urllib3/util/retry.py", line 436, in increment
    raise MaxRetryError(_pool, url, error or ResponseError(cause))
urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='172-104-59-203.10a8fffc0ff04329a0715e0e3e3ca62e.plex.direct', port=8443): Max retries exceeded with url: /servers (Caused by SSLError(SSLError("bad handshake: SysCallError(-1, 'Unexpected EOF')",),))

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "/home/agneev/.local/lib/python3.6/site-packages/cherrypy/_cprequest.py", line 638, in respond
    self._do_respond(path_info)
  File "/home/agneev/.local/lib/python3.6/site-packages/cherrypy/_cprequest.py", line 697, in _do_respond
    response.body = self.handler()
  File "/home/agneev/.local/lib/python3.6/site-packages/cherrypy/lib/encoding.py", line 219, in __call__
    self.body = self.oldhandler(*args, **kwargs)
  File "/home/agneev/.local/lib/python3.6/site-packages/cherrypy/_cpdispatch.py", line 54, in __call__
    return self.callable(*self.args, **self.kwargs)
  File "Kitana/kitana.py", line 489, in servers
    servers = self.discover_pms(server_name=server_name, server_addr=server_addr)
  File "Kitana/kitana.py", line 453, in discover_pms
    self.session.get(self.server_addr + "servers", headers=self.full_headers, **self.req_defaults)
  File "/home/agneev/.local/lib/python3.6/site-packages/requests/sessions.py", line 546, in get
    return self.request('GET', url, **kwargs)
  File "/home/agneev/.local/lib/python3.6/site-packages/requests/sessions.py", line 533, in request
    resp = self.send(prep, **send_kwargs)
  File "/home/agneev/.local/lib/python3.6/site-packages/requests/sessions.py", line 646, in send
    r = adapter.send(request, **kwargs)
  File "/home/agneev/.local/lib/python3.6/site-packages/requests/adapters.py", line 514, in send
    raise SSLError(e, request=request)
requests.exceptions.SSLError: HTTPSConnectionPool(host='172-104-59-203.10a8fffc0ff04329a0715e0e3e3ca62e.plex.direct', port=8443): Max retries exceeded with url: /servers (Caused by SSLError(SSLError("bad handshake: SysCallError(-1, 'Unexpected EOF')",),))
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If it doesn't, can you please post the content of

<MediaContainer size="3">
<Device name="Plex Server" product="Plex Media Server" productVersion="1.18.8.2527-740d4c206" platform="Linux" platformVersion="10 (buster)" device="PC" clientIdentifier="xxxxx" createdAt="1572869965" lastSeenAt="1584851700" provides="server" owned="1" accessToken="xxxxx" publicAddress="xxxxx" httpsRequired="0" synced="0" relay="1" dnsRebindingProtection="0" natLoopbackSupported="0" publicAddressMatches="1" presence="1">
<Connection protocol="https" address="10.0.0.2" port="32400" uri="https://xxxxx.plex.direct:32400" local="1"/>
<Connection protocol="https" address="xxxxx" port="25979" uri="xxxxx.plex.direct:25979" local="0"/>
<Connection protocol="https" address="xxxxx" port="8443" uri="xxxxx.plex.direct:8443" local="0" relay="1"/>
</Device>

pannal · 2020-03-22T15:35:49Z

And does the non-relay connection work? Why do you select the one with port 8443?

agneevX · 2020-03-23T06:08:26Z

And does the non-relay connection work? Why do you select the one with port 8443?

Of course not. My public IP is NATed, hence Plex Relay.

pannal · 2020-03-23T14:20:57Z

Can you try a pip3 install ndg-httpsclient + a restart of Kitana?

pannal · 2020-03-23T17:08:25Z

Of course not. My public IP is NATed, hence Plex Relay.

OK and Kitana can't run on the machine or the network of the PMS?

agneevX · 2020-03-23T17:38:14Z

Can you try a pip3 install ndg-httpsclient + a restart of Kitana?

Yep that's working.

OK and Kitana can't run on the machine or the network of the PMS?

That's what I'm doing now but its good to be able to access plugins remotely plus negates the need for setting up fake domain names in hosts :)

Also can you add an example systemd unit file config somewhere?

ukdtom · 2020-03-28T10:43:04Z

If it doesn't, can you please post the content of https://plex.tv/api/resources?includeHttps=1&includeRelay=1&X-Plex-Token=YOUR_PLEX_TOKEN (fill in your plex token), with sensitive information redacted, please?

For future versions, better make that call:

https://plex.tv/api/v2/resources?includeHttps=1&includeRelay=1&X-Plex-Client-Identifier=test&X-Plex-Token=XXXYYYZZZ

Notice v2 in the url, as well as the X-Plex-Client-Identifier is req.

pannal closed this as completed in a94edff Mar 15, 2020

pannal added a commit that referenced this issue Mar 22, 2020

Revert "fix #33"

f9e655b

This reverts commit a94edff

pannal added a commit that referenced this issue Mar 22, 2020

refix #33

7a8c68a

pannal reopened this Mar 22, 2020

agneevX mentioned this issue Mar 22, 2020

500 Internal Server Error #34

Closed

pannal closed this as completed in 56598d7 Mar 28, 2020

RiggiG mentioned this issue Apr 12, 2020

New SSL conn error cascade on server select - same issue as #33, #34, #35 #37

Closed

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500 Internal error #33

500 Internal error #33

TheOzzyman commented Mar 15, 2020

agneevX commented Mar 17, 2020

pannal commented Mar 17, 2020

agneevX commented Mar 17, 2020 •

edited

pannal commented Mar 22, 2020 •

edited

pannal commented Mar 22, 2020

agneevX commented Mar 22, 2020

pannal commented Mar 22, 2020

agneevX commented Mar 23, 2020

pannal commented Mar 23, 2020

pannal commented Mar 23, 2020

agneevX commented Mar 23, 2020

ukdtom commented Mar 28, 2020

500 Internal error #33

500 Internal error #33

Comments

TheOzzyman commented Mar 15, 2020

agneevX commented Mar 17, 2020

pannal commented Mar 17, 2020

agneevX commented Mar 17, 2020 • edited

pannal commented Mar 22, 2020 • edited

pannal commented Mar 22, 2020

agneevX commented Mar 22, 2020

pannal commented Mar 22, 2020

agneevX commented Mar 23, 2020

pannal commented Mar 23, 2020

pannal commented Mar 23, 2020

agneevX commented Mar 23, 2020

ukdtom commented Mar 28, 2020

agneevX commented Mar 17, 2020 •

edited

pannal commented Mar 22, 2020 •

edited