NAME

Kayako::RestAPI - Perl library for working with Kayako REST API. Tested with

VERSION

version 0.07

SYNOPSIS

  use Kayako::RestAPI;

  my $kayako_api = Kayako::RestAPI->new({ 
    "api_url" => '',
    "api_key" => '',
    "secret_key" => ''
  }, { 
    content_key => 'text', 
    pretty => 1, 
    attribute_prefix => 'attr_' 
  });

  $kayako_api->get($route, $params); # $params is optional hashref
  $kayako_api->post($route, $params);
  $kayako_api->put($route, $params);
  $kayako_api->delete($route, $params);

  $kayako_api->get('/Base/Department'); # list of all departements

  my $ticket_id = 1000;
  $kayako_api->get_ticket_xml($ticket_id);
  $kayako_api->get_ticket_hash($ticket_id);

  $kayako_api->create_ticket({
    subject => 'Test ticket',
    fullname => 'Pavel Serikov',
    email => 'someuser@gmail.com',
    contents => 'Hello, world!',
    departmentid => 5,
    ticketstatusid => 4,
    ticketpriorityid => 1,
    tickettypeid => 5,
    autouserid => 1
  });

You can test you controller with API Test Controller

Attention: since version 0.06 (migration from XML::XML2JSON to XML::LibXML::Simple) response structure of following methods was changed from array to hash

get_ticket_hash
get_departements
get_ticket_statuses
get_ticket_priorities
get_ticket_types

If you need to use old structure please add _old suffix to method ;)

WORK UNDER THIS MODULE IS IN PROGRESS, HELP WANTED, ESPECIALLY FOR WRITING DOCS

METHODS

xml2obj

Convert xml API response to hash using XML::XML2JSON::xml2obj method

my $xml = $kayako_api->get('/Some/Endpoint');
my $hash = $kayako_api->xml2obj($xml);

Can potentially crash is returned xml isn't valid (when XML::XML2JSON dies)

last_res

Get latest result from user agent. For debug purpose

get_hash

Wrapper under abstract GET API query, return hash

$kayako_api->get_hash('/Some/API/Endpoint');

Can potentially crash is returned xml isn't valid (when XML::XML2JSON dies)

get_ticket_xml

Get info about ticket in native XML

$kayako_api->get_ticket_xml($ticket_id);

get_ticket_hash

$kayako_api->get_ticket_hash($ticket_id);

change_ticket_owner

$kayako_api->change_ticket_owner($ticket_id, $new_owner_id);

make_unassigned

$kayako_api->make_unassigned($ticket_id);

equalent to

$kayako_api->change_ticket_owner($ticket_id, 0);

create_ticket

Check a list of required arguments here: https://kayako.atlassian.net/wiki/display/DEV/REST+-+Ticket#REST-Ticket-POST/Tickets/Ticket

filter_fields

THIS METHOD LEFT HERE FOR COMPATIBILITY AND WILL BE REMOVED IN FUTURE RELEASES

Filter fields of API request result and trim content_key added by XML::XML2JSON

By default leave only id, title and module fields

my $arrayref = $kayako_api->get_hash('/Some/API/Endpoint');
$kayako_api->filter_fields($arrayref); 

get_departements_old

$kayako_api->get_departements();

Return an arrayref of hashes with title, module and id keys like

[
    {
        'module' => 'tickets',
        'title' => 'Hard drives department',
        'id' => '5'
    },
    {
        'id' => '6',
        'module' => 'tickets',
        'title' => 'Flash drives department'
    }
]

API endpoint is /Base/Department/

get_ticket_statuses_old

$kayako_api->get_ticket_statuses(); 

Return an arrayref of hashes with title and id keys like

[
    {
        'title' => 'In progress',
        'id' => '1'
    },
    {
        'title' => 'Closed',
        'id' => '3'
    },
    {
        'id' => '4',
        'title' => 'New'
    }
]

API endpoint is /Tickets/TicketStatus/

get_ticket_priorities_old

    $kayako_api->get_ticket_priorities();

Return an arrayref of hashes with title and id keys like

[
    {
        'title' => 'Normal',
        'id' => '1'
    },
    {
        'id' => '3',
        'title' => 'Urgent'
    },
]

API endpoint is /Tickets/TicketPriority/

get_ticket_types_old

$kayako_api->get_ticket_types();

Return an arrayref of hashes with title and id keys like

[
    {
        'id' => '1',
        'title' => 'Case'
    },
    {
        'id' => '3',
        'title' => 'Bug'
    },
    {
        'id' => '5',
        'title' => 'Feedback'
    }
];

API endpoint is /Tickets/TicketType/

get_staff_old

$kayako_api->get_staff();

Return an arrayref of hashes with keys like firstname, lastname, username etc.

E.g.

[ 
    { ... },
    {
        'id' => { 'text' => '12' },
        'firstname' => { 'text' => 'Pavel' },
        'email' => { 'text' => 'pavelsr@cpan.org' },
        'lastname' => { 'text' => 'Serikov' },
        'enabledst' => { 'text' => '0'},
        'username' => { 'text' => 'pavelsr' },
        'isenabled' => { 'text' => '1' },
        'staffgroupid' => { 'text' => '4' },
        'greeting' => {},
        'timezone' => {},
        'designation' => { 'text' => 'TS' },
        'mobilenumber' => {},
        'signature' => {},
        'fullname' => { 'text' => 'Pavel Serikov' }
    }
]

API endpoint is /Base/Staff/

AUTHOR

Pavel Serikov pavelsr@cpan.org

COPYRIGHT AND LICENSE

This software is copyright (c) 2018 by Pavel Serikov.

This is free software; you can redistribute it and/or modify it under the same terms as the Perl 5 programming language system itself.