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Rufus doesn't display any devices #134

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pashinin opened this issue Mar 9, 2013 · 49 comments
Closed

Rufus doesn't display any devices #134

pashinin opened this issue Mar 9, 2013 · 49 comments
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@pashinin
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@pashinin pashinin commented Mar 9, 2013

I've tried different partition sizes (300Gb, 3Gb, 5Gb) and formats (NTFS, FAT, FAT32) of my usb-hdd.

Partitions were marked: Active, Primary (and without "active" too)

"My Computer" always displayed them.

Rufus log always contain:

Rufus version 1.3.2.232
Found drive 'StoreJet Transcend USB Device'
0 devices found.

And I can't choose any device from a listbox.

PS: Using Windows 7 x64. Also tried running Rufus as Administrator.

@ghost ghost assigned pbatard Mar 9, 2013
@pbatard

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@pbatard pbatard commented Mar 9, 2013

Most likely this is because your drive is detected as a USB HDD, which Rufus does not list by default. If you want them listed in a recent version of Rufus, this is what you need to do:

img

You can also try Alt-F in Rufus, which does the same to enable detection of fixed disks/hard drives. Also look at this entry from the FAQ.

Note that, if you are using a flash based device, and it isn't listed, it may be because some USB drives mistakenly report themselves DRIVE_FIXED rather than DRIVE_REMOVABLE (which they shouldn't do). Recent versions of Rufus have code to make sure these devices are properly listed though.
Also, if you tried a 300GB USB drive, you clearly didn't use an USB key, which Rufus doesn't support outside of Alt-F.

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@pashinin pashinin commented Mar 9, 2013

Yes, I tried to use an external usb-disk (300Gb) and 1st partition on it (of course smaller). It seems Rufus can't handle such situations. Is it so?

With your advice I was able to write a bootable ISO to my usb-hdd.
But the problem is it removes all partitions!! (But tells that only data on a selected partition will be destroyed)

@pbatard

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@pbatard pbatard commented Mar 10, 2013

Rufus will use the full space of the drive as a single partition. I have no plans to allow multiple partitions at this stage, especially as Rufus was only designed to be used with USB flash drives, not USB HDDs.

Also I have to wonder what part of "WARNING ALL DATA ON DEVICE X WILL BE DESTROYED" makes you think that only one partition will be affected. The message talks about the device, and uses the partition name to identify the device, as the one to which the partition belong. But the message clearly mentions a device rather than a partition, so you shouldn't interpret the message to say that only the selected partition will be destroyed, as this is just wrong.

But I have added a more explicit warning about deleting multiple partitions on recent versions of Rufus, so I'm hoping this will remove any uncertainty about the fact that Rufus will destroy all partitions.

@te0k

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@te0k te0k commented Jun 15, 2015

I'm having the same issue.

First i also tried with my 300GB external hard drive, but now I'm trying with a 8GB pendrive and the same thing's happening. There is no devices detected, and all the options are blank.

I also tried Alt + F. Nothing.

I also updated to version 2.2.668. No changes.

Am I doing something wrong?

Thanks for your help

@pbatard

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@pbatard pbatard commented Jun 15, 2015

Am I doing something wrong?

Yes: You didn't provide a Log...

@te0k

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@te0k te0k commented Jun 15, 2015

Ok, that was actually a better advise than it might seem.
The log gave me the answer.
Thanks for your time.

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@pbatard pbatard commented Jun 15, 2015

Even if you deleted your original post, thanks to github notifications, I got a good idea of what your issue was:

Removing E: from the list: This is the disk from which Rufus is running!

Don't worry, you're not the only one who forgot that, since it's meant to completely erase all data, of course Rufus won't let you format an USB drive if you're running the application from it!
Always check the log! 😄

@te0k

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@te0k te0k commented Jun 15, 2015

Yeah, thanks for pointing out my stupidity in public :D

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@pbatard pbatard commented Jun 15, 2015

I'm not trying to embarrass you (it's an honest mistake).

But I just think that it may be frustrating for other users experiencing the exact same issue, and ending up on this report, not to have the full story on what the issue really was. The whole point of an issue tracker is to help others facing the same problems.

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@te0k te0k commented Jun 15, 2015

you're totally right, i was kidding!

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@maquino1985 maquino1985 commented Jul 8, 2015

my USB thumb drive isn't showing up for me. Tried alt+f. Log is not helpful. I tried v2.2, just went down to 1.4.8 trying older versions to see if that would help. It didn't. (logs always the same)
Rufus version: 1.4.8.505
Syslinux versions: 4.07, 5.10
Windows version: Windows 7 SP1 64-bit
Locale ID: 0x0409
0 devices found
0 devices found

@Walkman100

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@Walkman100 Walkman100 commented Jul 8, 2015

Can you see your thumb drive in Windows?

@maquino1985

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@maquino1985 maquino1985 commented Jul 9, 2015

Yes, also just tried it on another computer and have the same problem.
However, this time the log actually has useful (hopefully?) information:

Rufus version: 2.2.668
Windows version: Windows 7 SP1 64-bit
Syslinux versions: 4.07/2013-07-25, 6.03/2014-10-06
Grub versions: 0.4.6a, 2.02~beta2
Locale ID: 0x0409
Found USB 2.0 device 'Kingston DataTraveler 2.0 USB Device' (0930:6545)
Could not open
'\\?\usbstor#disk&ven_kingston&prod_datatraveler_2.0&rev_pmap#0014857749dced30d74800f0&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}':
[0x00000005] Access is denied.
A device was eliminated because it didn't report itself as a disk
0 devices found
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@pbatard pbatard commented Jul 9, 2015

OK, can you try the latest ALPHA from here and see if it works better?
If you still don't see your device, then can you please try the Alt-. shortcut to enable USB debug (The second key is the "dot" key - you should see an USB Debug enabled message on the status bar if you press the right combination), then plug your device and copy the log?

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@pbatard pbatard commented Jul 9, 2015

Also, can you please tell us if your drive is encrypted by any chance? Some Kingston flash drives have hardware encryption, which of course makes them incompatible with software like Rufus, that needs low level access.

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@maquino1985 maquino1985 commented Jul 9, 2015

No luck with the alpha. Just FYI I also tried a different 16GB Kingston USB (different model, though) with same problem so it's not simply that mine has something wrong with it.

I don't believe it is encrypted. It's the data traveler SE9 in case you want to check for yourself, but I looked and saw no reason to believe so .

output from debug mode:

Found USB 2.0 device 'Kingston DataTraveler 2.0 USB Device' (0930:6545)
Could not open
'\\?\usbstor#disk&ven_kingston&prod_datatraveler_2.0&rev_pmap#0014857749dced30d74800f0&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}':
[0x00000005] Access is denied.
A device was eliminated because it didn't report itself as a disk
0 devices found
Processing Hub 1:
  Found ID[219]: USB\VID_046D&PID_C077\5&10C0578A&0&3
Processing Hub 2:
  Found ID[207]: USB\VID_8087&PID_0024\5&281F40F9&0&1
Processing Hub 3:
  Found ID[124]: USB\VID_8087&PID_0024\5&1D2B1099&0&1
Processing Hub 4:
  Found ID[056]: USB\VID_413C&PID_2110\7&F802965&0&4
Processing Hub 5:
  Found ID[119]: USB\VID_413C&PID_1010\6&1D6C7400&0&5
Processing Hub 6:
  Found ID[202]: USB\VID_0930&PID_6545\0014857749DCED30D74800F0
Processing IDs belonging to USBSTOR:
  USB\VID_0930&PID_6545\0014857749DCED30D74800F0
Processing Device: 'USBSTOR\DiskKingstonDataTraveler_2.0PMAP'
  Matched with ID[202]: USB\VID_0930&PID_6545\0014857749DCED30D74800F0
  Props VID:PID = 0930:6545
Found USB 2.0 device 'Kingston DataTraveler 2.0 USB Device' (0930:6545)
Could not open
'\\?\usbstor#disk&ven_kingston&prod_datatraveler_2.0&rev_pmap#0014857749dced30d74800f0&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}':
[0x00000005] Access is denied.
A device was eliminated because it didn't report itself as a disk
0 devices found
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@pbatard pbatard commented Jul 9, 2015

Then I'm afraid that there is something special on the machines you use that prevents the kind of low level access that Rufus needs, and since you're the only one to report something like this (in millions of downloads) you will have to indentify what it is. Short of sitting in front of your computer, the best I can do is take a wild guess, such as that you may have a security solution that prevents the required level of access (hence the Access is denied messages).

As much as I'd like to help you out, there's really not much I can do when it seems to be a very specific environmental issue that nobody else appears to be running into...

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@maquino1985 maquino1985 commented Jul 10, 2015

That's okay. I appreciate your help anyways. I have a similar job so I know what you mean.

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@antonlindgren antonlindgren commented Oct 8, 2015

Hum.

I'm gonna piss @pbatard off now, but.
I got the same issue. I'm using a micro SD-card (through an adapter) and straight into my computer.
Rufus doesn't detect it at all.
However;
Windows detects it (8GB, fat32)
UNetBootIN detects it
LinuxLive USB Creator detects it

Rufus log:

Rufus version: 2.4.757
Windows version: Windows 7 SP1 64-bit
Syslinux versions: 4.07/2013-07-25, 6.03/2014-10-06
Grub versions: 0.4.6a, 2.02~beta2
Locale ID: 0x041D
0 devices found
0 devices found
Processing Hub 1:
  Hub[1] = '\\?\iusb3#root_hub30#4&2665c1f1&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'
  Found ID[097]: USB\VID_0B0E&PID_1041\0280FFA3D806
  Found ID[107]: USB\VID_046D&PID_C52B\5&20CC128F&0&2
  Found ID[072]: USB\VID_413C&PID_81A3\5&20CC128F&0&10
Processing Hub 2:
  Hub[2] = '\\?\usb#root_hub20#4&4829041&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'
  Found ID[181]: USB\VID_8087&PID_8008\5&38C275DE&0&1
Processing Hub 3:
  Hub[3] = '\\?\usb#root_hub20#4&805ca5d&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'
  Found ID[089]: USB\VID_8087&PID_8000\5&3A264F61&0&1
Processing Hub 4:
Processing Hub 5:
  Hub[4] = '\\?\usb#vid_8087&pid_8000#5&3a264f61&0&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'
  Found ID[160]: USB\VID_8087&PID_07DA\6&1E949607&0&5
Processing Hub 6:
  Hub[5] = '\\?\usb#vid_8087&pid_8008#5&38c275de&0&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8}'
  Found ID[024]: USB\VID_0C45&PID_64D0\6&23E3D5EB&0&5
Processing IDs belonging to USBSTOR:
Processing Device: 'SCSI\Disk________SD______________0001'
  Non USB => Eliminated
Processing Device: 'SCSI\DiskST500LM0ST500LM000-1EJ16DEM9'
  Non USB => Eliminated
0 devices found

(Just incase anyone cares)

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@pbatard pbatard commented Oct 8, 2015

Rufus doesn't detect it at all.

That's because it's not USB based (and it's not the same issue as the ones above at all!). As explained in the FAQ here, and unlike what other software chose to do, Rufus was designed not to list non USB drives, to prevent people reformatting them by mistake.

Different software use different approaches.

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@antonlindgren antonlindgren commented Oct 8, 2015

Oh, I see. That makes sense.

Very well then, next beer is on me.

Cheers!

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@apachelvr apachelvr commented Jan 23, 2016

what about this?

Found USB 2.0 device 'SanDisk Cruzer Glide USB Device' (0781:5575)
Could not open '?\usbstor#disk&ven_sandisk&prod_cruzer_glide&rev_1.27#20042605620f1db27f96&0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}': [0x00000005] Access is denied.
A device was eliminated because it didn't report itself as a disk
0 devices found

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@christf1982 christf1982 commented Jul 16, 2016

I might had found the solution for some not detected device problems: I had it at first then switched my lexar flash drive to another usb connector and voilà!! fixed and detected so you may put this as sticky as if I got that problem some may too.

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@pmdsp pmdsp commented Aug 12, 2016

Alf+F combo worked for me. my 120GB USB hard drive was not detected by Rufus 2.10. Ran into this thread and tried the Alt+f combo and it worked. To write this comment i created the Gethub account. thanks for the help.

@DeJayDev DeJayDev mentioned this issue Jan 12, 2017
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@mayerwin

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@mayerwin mayerwin commented Apr 5, 2017

Worked for me too, thanks.

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@ZaveThe ZaveThe commented Jun 22, 2017

I'm loading from a 2TB external but I can't select the: Device, Partition scheme, File system or Cluster size. I tried 'alt + f' and that didn't work. I'm about to crack into reading the FAQ. Hopefully I get help before that.

Cheers

@Ferrmolina

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@Ferrmolina Ferrmolina commented Dec 17, 2017

Thanks @pbatard, works fine!

@romeoisla

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@romeoisla romeoisla commented Mar 4, 2018

Run Rufus program first, then plug the USB Flash Drive.

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@RX14 RX14 commented Apr 24, 2018

I'm passing through my USB HDD to a windows VM from linux using kvm virtio scsi, so it shows up as a normal typical HDD. I still want to use rufus on it. I think I really need an "I really know what i'm doing, show me all the drives" option.

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@RX14 RX14 commented Apr 24, 2018

Oh, Ctrl-Alt-F, from reading the sourcecode.

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@martin-sweeny martin-sweeny commented May 31, 2018

Using a 16 GB SanDisk USB flash drive, and I don't see my device.

I tried Ctrl+Alt+F, I tried Alt+F and I tried the GUI checkbox. Nothing worked.

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@pbatard pbatard commented May 31, 2018

Does Windows disk manager see your device?

Also, please try Alt-. to enable USB enumeration debug, and then post your log. Nobody can help you without the log.

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@martin-sweeny martin-sweeny commented May 31, 2018

It's actually a non-issue. I was using a USB dock, and that was the problem. Plugging directly the computer got it to work!

@RightMakesMight

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@RightMakesMight RightMakesMight commented Sep 30, 2018

Similar issue. Alt+f and ctrl+alt+f didn't help. All solutions above either didn't apply or didn't work.

Rufus logs:

Rufus version: 3.3.1400
Windows version: Windows 7 SP1 64-bit
Syslinux versions: 4.07/2013-07-25, 6.03/2014-10-06
Grub versions: 0.4.6a, 2.02
System locale ID: 0x1009
Will use default UI locale 0x1009
SetLGP: CoCreateInstance failed; hr = 80040154
Localization set to 'en-US'
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@pbatard pbatard commented Sep 30, 2018

Well, that 80040154 error already indicates that there's something very unusual about how your system is set up. A standard Windows installation should not produce that error, so it looks like you have a customized installation of Windows which, of course, we can't guarantee Rufus will be able to properly work with.

Also, please repost a log with USB Debug enabled (Alt-.). It's the only way we can hope to have data that could explain your issue.

Finally, is there a reason why your log doesn't display a # device(s) found line?

This is how a Rufus 3.3 log is expected to look, even if no devices are detected:

Rufus version: 3.3.1400
Windows version: Windows 10 64-bit (Build 17134)
Syslinux versions: 4.07/2013-07-25, 6.03/2014-10-06
Grub versions: 0.4.6a, 2.02
System locale ID: 0x0809
Will use default UI locale 0x0809
SetLGP: Successfully set NoDriveTypeAutorun policy to 0x0000009E
Localization set to 'en-US'
0 devices found

If you don't get to the # device(s) found line, then there definitely is something very wrong with your environment (and, as opposed to what you assert, your issue is not similar to the ones above, as all the logs have that line).

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@RightMakesMight RightMakesMight commented Sep 30, 2018

I'm running rufus from ubuntu 16.04 with WINE compatibility. Maybe that's what's causing the 80040154 error. I apoligise, the reason there was no 0 devices is because in the log there were many iterations of that line which I edited out so as not to include an extremely long log. No other detail of the log was altered. Here is another log, with debug enabled:

Rufus version: 3.3.1400
Windows version: Windows 7 SP1 64-bit
Syslinux versions: 4.07/2013-07-25, 6.03/2014-10-06
Grub versions: 0.4.6a, 2.02
System locale ID: 0x1009
Will use default UI locale 0x1009
SetLGP: CoCreateInstance failed; hr = 80040154
Localization set to 'en-US'
0 devices found
0 devices found
0 devices found
0 devices found
0 devices found
0 devices found
0 devices found
0 devices found
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@pbatard pbatard commented Sep 30, 2018

I'm running rufus (...) with WINE

UNSUPPORTED

If you have an issue running Rufus on WINE, then please log an issue with the WINE people. The only platforms supported are real Windows platforms as well as fully emulated Virtual Machines (like VMWare), which WINE isn't.

Next time, please don't withhold important details like this. If you're not using a real Windows platform, disclose it.

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@RightMakesMight RightMakesMight commented Sep 30, 2018

Ok, thank you for the information, and for you time. Sorry for not disclosing my use of WINE in the initial post, I'm pretty new to a lot of this stuff.

For anyone else who experiences the same problem, follow the instruction on this website to create bootable windows media: https://www.linuxbabe.com/ubuntu/easily-create-windows-10-bootable-usb-ubuntu

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@Sammie456 Sammie456 commented Oct 17, 2018

I have a similar issues here, rufus can't detect device, tried everything listed above!
Here's my log

Rufus version: 3.3.1400
Windows version: Windows 7 SP1 64-bit
Syslinux versions: 4.07/2013-07-25, 6.03/2014-10-06
Grub versions: 0.4.6a, 2.02
System locale ID: 0x0409
Will use default UI locale 0x0409
SetLGP: Successfully set NoDriveTypeAutorun policy to 0x0000009E
Localization set to 'en-US'
Found USB 2.0 device 'SanDisk Cruzer Blade USB Device' (0781:5567)
Removing E: from the list: This is the disk from which Rufus is running!
0 devices found
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@pbatard pbatard commented Oct 17, 2018

See that line from the log?

Removing E: from the list: This is the disk from which Rufus is running!

It explains exactly why your device isn't listed.

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@Sammie456 Sammie456 commented Oct 17, 2018

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@pbatard pbatard commented Oct 17, 2018

You need to understand 3 things:

  1. Rufus is a tool that will completely erase everything that resides on the drive you select.
  2. So, of course, if you put the Rufus executable on a drive, Rufus will NOT be able to work with that drive, because then it would have to erase itself!
  3. Because of that, Rufus does not list the drive on which it resides, because this is not a drive it will be able to work with since there is something there (itself) it definitely shouldn't erase.

By placing the Rufus executable on the drive you are trying to format, you are basically trying to saw the branch you are sitting on!

The solution: Move the Rufus executable away from the drive you are trying to format. And please try to understand the logical consequences of what you are attempting to do, before you try to do it...

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@Sammie456 Sammie456 commented Oct 17, 2018

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@pbatard pbatard commented Oct 17, 2018

No, that's not at all what I say. If you aren't reading what I say, and are even less trying to understand it before replying, I'm going to stop trying to help you altogether. Re-read what I said. I told you exactly what you needed to do.

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@JonnyTech JonnyTech commented Oct 17, 2018

@Sammie456: Close rufus completely. Copy the program to your desktop. Delete everything from the USB drive. Run rufus from the desktop.

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@Sammie456 Sammie456 commented Oct 17, 2018

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@JonnyTech JonnyTech commented Oct 17, 2018

@Sammie456 further support is out of the scope of this issue tracker (although, that laptop is old, ie bios last updated in 2011, no Windows 10 support, so when using rufus make sure that the partition scheme is MBR and the target system is set to BIOS)

@JonnyTech JonnyTech mentioned this issue Nov 17, 2018
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@ArakelTheDragon

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@ArakelTheDragon ArakelTheDragon commented Dec 27, 2018

Restarting my PC fixed it for me.

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@lock lock bot commented Apr 6, 2019

This thread has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue if you think you have a related problem or query.

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