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pdb_rir_status task errors on deskpro ticket creation #1528

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vegu opened this issue Jan 29, 2024 · 2 comments · Fixed by #1594
Closed

pdb_rir_status task errors on deskpro ticket creation #1528

vegu opened this issue Jan 29, 2024 · 2 comments · Fixed by #1594
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bug Time:Quick Quick fix < 15 minutes

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@vegu
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vegu commented Jan 29, 2024

Describe the bug
the pdb_rir_status command has certain conditions under which it will attempt to create a deskpro ticket.

Currently this call to the deskpro api is broken since it needs to either specify a user or an email for the ticket creation, which the pdb_rir_status command currently does not.

Fix should be to set an email address on the ticket it creates.

Who is affected by the problem?

We cannot run the pdb_rir_status command until fixed, since the faulty ticket it creates will block the deskpro ticket submission queue.

Thus the pdb_rir_status job has been turned off on production until this issue is resolved.

While the job is turned off network's rir_status values will not be updated.

@vegu vegu added bug Time:Quick Quick fix < 15 minutes labels Jan 29, 2024
@arnoldnipper
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This was already addressed in #302 and #309

@vegu
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vegu commented Jan 29, 2024

The ticket created by pdb_rir_status currently is not tied to any user. DeskPRO requires a customer relationship either through user object or an email address.

@leovegoda leovegoda self-assigned this Feb 12, 2024
@leovegoda leovegoda added this to the 1 Decide milestone Feb 12, 2024
@vegu vegu mentioned this issue Apr 15, 2024
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3 participants