Error on sync users #8

gabrielemontano · 2017-11-22T10:52:08Z

On osticket 1.10.1 i've found an error on config.php line 324

url: "' . OST_ROOT . '/scp/sync_mldap.php?ajax=true",

fixed in

url: "/scp/sync_mldap.php?ajax=true",

but now i've got another error on sync_mldap.php when i click the button "sync users" on config page:

Fatal error: Class 'LDAPMultiAuthentication' not found in /data/upload/scp/sync_mldap.php on line 2

any suggestions?

The text was updated successfully, but these errors were encountered:

jesusaristigueta · 2018-01-09T19:46:21Z

Having the same issue, can't figure out why it can't find it, it's a class in another file. Is it something related to PHP version? OS?.. Tested with Debian 9 (PHP 5.6), Windows 10 (Wamp3 w/ PHP 5.6 and PHP 7.0). Did clean installs always, and having issues with the table creation as well, I created them manually anyways.

Any help is very appretiated! Thanks.

philbertphotos · 2018-01-10T00:44:06Z

/data/upload/scp/sync_mldap.php This is a permission error...
Let me check... its been a while since I used the sync button ... usually just let it do it automatically ... does it work when its done on its own?

jesusaristigueta · 2018-01-10T15:22:52Z

It doesn't work for me on its own either, I have the same errors in the PHP error log:

Fatal error: Class 'LDAPMultiAuthentication' not found in /data/upload/scp/sync_mldap.php on line 2

By the way I checked permissions. Did recursive 777 for the whole osTicket folder.

Help very appretiated! 👍 And Thank you so much for your answer!

philbertphotos · 2018-01-10T16:02:40Z

Is the folder link accurate? Can you open the file in "data/upload/scp/sync_mldap.php" and verify it has data and not empty.

…

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On Jan 10, 2018, at 11:22 AM, Jesús T. Aristigueta ***@***.***> wrote: It doesn't work for me on its own either, I have the same errors in the PHP error log: Fatal error: Class 'LDAPMultiAuthentication' not found in /data/upload/scp/sync_mldap.php on line 2 By the way I checked permissions. Did recursive 777 for the whole osTicket folder. Help very appretiated! 👍 And Thank you so much for your answer! — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

jesusaristigueta · 2018-01-10T16:11:41Z

The folder /data/ does not exist in my osTicket main folder, both Windows or Linux installs. The file sync_mldap.php is in OSTICKET_ROOT/scp/sync_mldap.php and of course in OSTICKET_ROOT/include/plugins/multi-ldap/sync_mldap.php

jesusaristigueta · 2018-01-10T16:26:50Z

Just checked, my previos comment. I copy&pasted the URI from @gabrielemontano my actual error is (installed in Windows):

PHP Fatal error: Class 'LDAPMultiAuthentication' not found in C:\wamp\www\scp\sync_mldap.php on line 2

jesusaristigueta · 2018-01-10T16:33:48Z

I also did a modification mentioned by @gabrielemontano about the line 324 in config.php

url: "' . OST_ROOT . '/scp/sync_mldap.php?ajax=true",

I removed the definition OST_ROOT so the sync button could work and actually request the syncronization. I had no response from the error mentioned before or any action or log at all of the plugin trying to work. After this modification, when the plugin is now capable of trying to do the sync, i get the error.

philbertphotos · 2018-01-10T17:43:00Z

Seems on windows the OSTROOT gets some extra crap... What error you get after the modifications?

…

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On Jan 10, 2018, at 12:33 PM, Jesús T. Aristigueta ***@***.***> wrote: I also did a modification mentioned somewhere about the line 324 in config.php url: "' . OST_ROOT . '/scp/sync_mldap.php?ajax=true", I removed the definition OST_ROOT so the sync button could work and actually request the syncronization. I had no response from the error mentioned before or any action or log at all of the plugin trying to work. After this modification, when the plugin is now capable of trying to do the sync, i get the error. — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

jesusaristigueta · 2018-01-10T17:51:02Z

I get the same issue with OST_ROOT both in Windows and Linux. The error is always the same:

PHP Fatal error: Class 'LDAPMultiAuthentication'

philbertphotos · 2018-01-10T18:13:45Z

https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page Paste the "Apache Environment" remove any important information I need to see what the system is seeing. On Wed, Jan 10, 2018 at 01:51 PM, "Jesús T. Aristigueta" wrote: I get the same issue with OST_ROOT both in Windows and Linux. The error is always the same: PHP Fatal error: Class 'LDAPMultiAuthentication' — You are receiving this because you commented. Reply to this email directly, view it on GitHub (#8 (comment)), or mute the thread (https://github.com/notifications/unsubscribe-auth/ACwiuoZ6YSIFmk15jTdfHPLo2DLdkMsGks5tJPiHgaJpZM4QnNNs).

jesusaristigueta · 2018-01-10T18:49:01Z

In Windows, this is my Apache Environment

`

Variable	Value
HTTP_HOST	localhost
HTTP_CONNECTION	keep-alive
HTTP_USER_AGENT	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36
HTTP_UPGRADE_INSECURE_REQUESTS	1
HTTP_ACCEPT	text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,/;q=0.8
HTTP_ACCEPT_ENCODING	gzip, deflate, br
HTTP_ACCEPT_LANGUAGE	es-ES,es;q=0.9
PATH	C:\ProgramData\Oracle\Java\javapath;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0;C:\Program Files (x86)\Common Files\Roxio Shared\DLLShared;C:\Program Files (x86)\Common Files\Roxio Shared\DLLShared;C:\Program Files (x86)\Common Files\Roxio Shared\12.0\DLLShared;C:\Program Files (x86)\Microsoft SQL Server\110\Tools\Binn;C:\Program Files\Microsoft SQL Server\110\Tools\Binn;C:\Program Files\Microsoft SQL Server\110\DTS\Binn;C:\Program Files\PuTTY;C:\Program Files (x86)\SecureCRT;
SystemRoot	C:\Windows
COMSPEC	C:\Windows\system32\cmd.exe
PATHEXT	.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
WINDIR	C:\Windows
SERVER_SIGNATURE	Apache/2.4.27 (Win32) PHP/5.6.31 Server at localhost Port 80
SERVER_SOFTWARE	Apache/2.4.27 (Win32) PHP/5.6.31
SERVER_NAME	localhost
SERVER_ADDR	::1
SERVER_PORT	80
REMOTE_ADDR	::1
DOCUMENT_ROOT	C:/wamp/www
REQUEST_SCHEME	http
CONTEXT_PREFIX	no value
CONTEXT_DOCUMENT_ROOT	C:/wamp/www
SERVER_ADMIN	wampserver@wampserver.invalid
SCRIPT_FILENAME	C:/wamp/www/info.php
REMOTE_PORT	2538
GATEWAY_INTERFACE	CGI/1.1
SERVER_PROTOCOL	HTTP/1.1
REQUEST_METHOD	GET
QUERY_STRING	no value
REQUEST_URI	/info.php
SCRIPT_NAME	/info.php

Linux:

Variable	Value
HTTP_HOST	192.168.0.245
HTTP_CONNECTION	keep-alive
HTTP_USER_AGENT	Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36
HTTP_UPGRADE_INSECURE_REQUESTS	1
HTTP_ACCEPT	text/html,application/xhtml+xml,application/xml;q=0.9,image/webp,image/apng,/;q=0.8
HTTP_ACCEPT_ENCODING	gzip, deflate
HTTP_ACCEPT_LANGUAGE	es-ES,es;q=0.9
HTTP_COOKIE	OSTSESSID=oulot8h5itna9j6gqek0jnms81
PATH	/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin
SERVER_SIGNATURE	Apache/2.4.25 (Debian) Server at 192.168.0.245 Port 80
SERVER_SOFTWARE	Apache/2.4.25 (Debian)
SERVER_NAME	192.168.0.245
SERVER_ADDR	192.168.0.245
SERVER_PORT	80
REMOTE_ADDR	192.168.101.15
DOCUMENT_ROOT	/var/www/html
REQUEST_SCHEME	http
CONTEXT_PREFIX	no value
CONTEXT_DOCUMENT_ROOT	/var/www/html
SERVER_ADMIN	webmaster@localhost
SCRIPT_FILENAME	/var/www/html/info.php
REMOTE_PORT	2574
GATEWAY_INTERFACE	CGI/1.1
SERVER_PROTOCOL	HTTP/1.1
REQUEST_METHOD	GET
QUERY_STRING	no value
REQUEST_URI	/info.php
SCRIPT_NAME	/info.php

`

jesusaristigueta · 2018-01-14T01:00:01Z

Help :'( lol

philbertphotos · 2018-01-14T01:22:35Z

Lets try hard coding the ROOT.. hold.

philbertphotos · 2018-01-14T01:24:23Z

This very confusing to me.
C:/wamp/www
/var/www/html

jesusaristigueta · 2018-01-14T13:21:06Z

Okay, yes, I'm available to do any test :)
The error is because the file sync_mldap.php can't find the class right? (LDAPMultiAuthentication) which is located in another file. But sync_mldap.php never makes any reference to it, so how it can see it? does it need an import, require or something?
And those are just the directories for each system, in Windows I'm using Wamp, and thats the location for the files. Same stuff with Linux, the uri it's just different, but that's the root for Apache htmls

jesusaristigueta · 2018-01-29T16:12:41Z

Help again :'( lol

philbertphotos · 2018-01-29T20:53:18Z

Will you be available for testing tonight?

…

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On Jan 29, 2018, at 12:12 PM, Jesús T. Aristigueta ***@***.***> wrote: Help again :'( lol — You are receiving this because you commented. Reply to this email directly, view it on GitHub, or mute the thread.

dundee-81 · 2018-04-04T05:55:37Z

The issue is still occur. It seems that sync_mldap.php doesn't have refer to LDAPMultiAuthentication class defined in auth.php.
Could someone help to resolve this problem?

shanept · 2018-05-29T02:58:54Z

The issue (at least in my configuration) is that it simply doesn't include the auth file.
I've just started playing around with osTicket, but as far as I can tell there is no autoloading capabilities built in. The first two lines of sync_mldap.php are as follows:

<?php
class SyncLDAPMultiClass extends LDAPMultiAuthentication {

So how's it supposed to know where to find LDAPMultiAuthentication?

EDIT
I have been playing around with this, starting to get it to work. I've looked over the history of the sync_mldap.php file and I'm actually confused as to how it actually did execute anything, as it seemed to only contain function and class declarations, however no code to call it. If anyone else understands otherwise, please let me know.

For now, I've forked the repo and you will be able to see my changes here

philbertphotos · 2018-11-07T00:26:05Z

This should be fixed in the most recent update.

philbertphotos closed this as completed Nov 14, 2018

HofstadterK mentioned this issue Oct 13, 2023

Error 500 after saving plugin settings page #74

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Error on sync users #8

Error on sync users #8

gabrielemontano commented Nov 22, 2017

jesusaristigueta commented Jan 9, 2018

philbertphotos commented Jan 10, 2018

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philbertphotos commented Nov 7, 2018

Error on sync users #8

Error on sync users #8

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gabrielemontano commented Nov 22, 2017

jesusaristigueta commented Jan 9, 2018

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philbertphotos commented Jan 10, 2018 via email

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