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Cobra Issue: file lib/raspberry-pi/cortex-a53-aarch64/libpv_cobra.so corrupted #66

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randy-lcs opened this issue Nov 16, 2021 · 11 comments
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@randy-lcs
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Expected an ELF format file of approximately the same size as other shared libraries.

This file shrank by about half since the previous version, and does not appear to be an ELF file at all.

@randy-lcs randy-lcs added the bug Something isn't working label Nov 16, 2021
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kenarsa commented Nov 16, 2021

Can you provide the actual error as well?

@kenarsa kenarsa assigned laves and kenarsa and unassigned mrrostam Nov 16, 2021
@randy-lcs
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randy-lcs commented Nov 16, 2021 via email

@laves
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laves commented Nov 16, 2021

Thanks for reporting @randy-lcs - the correct file is in the repo now.

@laves laves closed this as completed Nov 16, 2021
@randy-lcs
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randy-lcs commented Nov 16, 2021 via email

@kenarsa kenarsa reopened this Nov 16, 2021
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kenarsa commented Nov 16, 2021

can you email your AccessKey to hello@picovoice.ai? Then we can look deeper and see what happened.

@Picovoice Picovoice deleted a comment from randy-lcs Nov 16, 2021
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laves commented Nov 16, 2021

@randy-lcs, please avoid sharing your AccessKey in public forums - we prefer email for support issues where an AccessKey needs to be shared.

We've looked into it and from what we see in our system, there are three unique devices registered under your AccessKey. We can free up devices if this indeed is an error on our end, but first I just wanted to ask you a few questions:

  • What platform are you running on? (I assume RPi3-64, but I just want to double-check)
  • What OS and OS version are you running?
  • Did you swap SD cards at all during your attempt to use Cobra?
  • Did you reinstall or update your OS during your attempt to use Cobra?
  • Were you rebooting the system frequently?

Thanks!

@randy-lcs
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randy-lcs commented Nov 16, 2021 via email

@randy-lcs
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randy-lcs commented Nov 16, 2021 via email

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laves commented Nov 16, 2021

Can you provide a link to the device that you are using (if it is publicly available)?. Unfortunately, it might be the case that we are unable to support your device, but we'd like to look into this further.

@randy-lcs
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randy-lcs commented Nov 16, 2021 via email

@laves
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laves commented Nov 16, 2021

Of course - please email hello@picovoice.ai for further support. I'm going to close this issue since the original issue has been resolved and this new one is moving to email.

@laves laves closed this as completed Nov 16, 2021
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