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A big problem #31

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Ahmadsallal opened this issue Jun 6, 2024 · 8 comments
Open

A big problem #31

Ahmadsallal opened this issue Jun 6, 2024 · 8 comments

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@Ahmadsallal
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Ahmadsallal commented Jun 6, 2024

Dear PJSOFT Customer Support Team,

I have a problem with your VGAMEPAD Lite app. My brother has a Huawei Honor 9X Pro phone, so he doesn't have Google Play Services. He downloaded the latest version of your app from APKPure. The issue is that when he connects to the PC, everything is fine, but when he tries to play, the app prompts to show an ad. When he clicks OK, the ad doesn't show up, and it keeps asking to show the ad repeatedly without displaying it.

I looked up the issue online, but couldn't find anyone facing the same problem. I tried deleting and reinstalling the app from another source, but it didn't work. I hope you can find a solution or update the app to resolve this issue because it is very frustrating. Please contact me Via my email ahmadalsalall@gmail.com.

Thank you for your time.

Best regards,
Ahmad

@pjsoftcoUser
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Hi and thanks for reaching. Where are you located? The ad should show up if your country and device is supported by google, i will investigate to see if google does not serve the apps not being downloaded from the google play store. The prompt to show the ad is something forced by google and i am more than happy to remove that but then google doesn't approve the app!

@pjsoftcoUser
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Seems like google still serve ads if the app is not downloaded from the google play store. My guess is that your phone has some kind of ad block installed and activated on it and hence it cannot receive the ads.

@Ahmadsallal
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Ahmadsallal commented Jun 11, 2024 via email

@Ahmadsallal
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Ahmadsallal commented Jun 11, 2024 via email

@pjsoftcoUser
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pjsoftcoUser commented Jun 12, 2024

I'll try to recreate this issue by downloading the apk file from apkpure website and see if same thing happens to me. Does he get ads on the other apps (ads should be sourced from google)?

@Ahmadsallal
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Ahmadsallal commented Jun 12, 2024 via email

@pjsoftcoUser
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pjsoftcoUser commented Jun 12, 2024

I tried and downloaded the app from apkpure. Everything worked fine! I have to investigate further! Thank you for your patience.

@Ahmadsallal
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Ahmadsallal commented Jun 13, 2024 via email

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