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Update possible on closed ticket even though UI prompts that the update was not made #799

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valentindragan opened this issue Jun 19, 2024 · 0 comments

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@valentindragan
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valentindragan commented Jun 19, 2024

We know that fields on a closed ticket should not be updateable.
When on the tickets list, if we select a closed ticket > Action > update > CustomField and update it we get
image
which is expected as we should not be able to update a field in a close ticket.

The problem is that if we open that ticket, we will notice that the field has been successfully updated, with logging on the action and everything.

image

image

I have been able to reproduce this on the latest version of GLPI cloud with Additional Fields v 1.21.9

I have discovered the bug on a GLPI 10.0.7 having Additional Fields v 1.21.6

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