Webhook for sent-mail is not being received until any further activity on mail account (when the composed mail goes to draft box)

[ts-chhavi]

Describe the bug
When we compose a mail from mail server, it becomes draft (auto-save), then on send, we receive the messageNew webhook for mail labelled as Draft and then for messageDeleted (that the drafted mail is deleted as we have sent it). But we do not receive the messageNew webhook for that mail on sent (with labelled Sent).

When some other activity occur on the mail account, then we receive the webhook for that old sent mail.

To Reproduce
Steps to reproduce the behaviour:

1. Compose a mail
2. Wait till it gets autosaved and become a draft mail
3. Send the mail
4. Check if messageNew event is received for sent mail or not.

Expected behaviour
On every mail sent (either drafted or non-draft), we should receive a webhook for it with updated label.

Screenshots
Pic 1 - (messageNew webhook with label DRAFT)

Pic 2 - ( messageDeleted webhook for mail which we composed and sent)

[andris9]

Which version of EmailEngine are you using?

[ts-chhavi]

Which version of EmailEngine are you using?

v1.10.1

[andris9]

Please upgrade to the latest version (1.14.5) as this issue has been fixed already some time ago. Let me know if it's a different issue and it still does not work with the latest version of EmailEngine.

[ts-chhavi]

Please upgrade to the latest version (1.14.5) as this issue has been fixed already some time ago. Let me know if it's a different issue and it still does not work with the latest version of EmailEngine.

I checked with the latest version, still facing the issue where I am not receiving any webhook on sent for mail .

[andris9]

EmailEngine relies on the push notifications from the server for detecting new messages. For anything more specific I would need the IMAP transaction logs to see what the server actually sent to EmailEngine. Could you also try the same thing with a non-gmail/gsuite account because Gmail does some "magic" with "Sent" emails that other servers do not.

[andris9]

When I try the same scenario in Gmail, I do get the messageNew notification for the email stored in Sent mail folder (see labels: [ '\\Sent' ] value)

{
  account: 'example',
  date: '2021-10-04T16:33:28.470Z',
  path: '[Gmail]/All Mail',
  specialUse: '\\All',
  event: 'messageNew',
  data: {
    id: 'AAAAAQAANIw',
    uid: 13452,
    emailId: '1712707553113857157',
    threadId: '1712707539327868237',
    date: '2021-10-04T16:33:23.000Z',
    flags: [ '\\Seen' ],
    size: 577,
    subject: 'proov nr 2',
    from: { name: 'example.com Info', address: 'no-reply@example.com' },
    replyTo: { name: 'example.com Info', address: 'no-reply@example.com' },
    sender: { name: 'example.com Info', address: 'no-reply@example.com' },
    to: [ [Object] ],
    messageId: '<CAPwJw6uXM-zzEE2+aPXOtZ34xea61YQVJFFX0NSFmi7cS_a9OQ@mail.gmail.com>',
    labels: [ '\\Sent' ],
    text: { id: 'AAAAAQAANIyTkaExkaEykA', encodedSize: [Object] }
  }
}

Are you sure you are running the latest version? You can see the version number from the bottom of the UI

---

[ts-chhavi]

Yes, I am using the latest version now.

Also, are you performing the same scenario? While composing, the mail gets auto-saved and then we receive messageNew webhook but with label draft.
For sent, I am still not getting the webhook.

[andris9]

Yes, I follow the the same scenario. You can see from the following that I get messageNew Draft webhook first, then messageDeleted for that draft and finally messageNew for the sent email. Without being able to reproduce I can't really do anything 🤷‍♂️

{
  account: 'example',
  date: '2021-10-04T16:45:40.638Z',
  path: '[Gmail]/All Mail',
  specialUse: '\\All',
  event: 'messageNew',
  data: {
    id: 'AAAAAQAANI0',
    uid: 13453,
    emailId: '1712708322492126598',
    threadId: '1712708322492126598',
    date: '2021-10-04T16:45:37.000Z',
    flags: [ '\\Seen' ],
    size: 577,
    subject: 'proov nr 4',
    from: { name: 'example.com Info', address: 'no-reply@example.com' },
    replyTo: { name: 'example.com Info', address: 'no-reply@example.com' },
    sender: { name: 'example.com Info', address: 'no-reply@example.com' },
    to: [ [Object] ],
    messageId: '<CAPwJw6uz+FbBGWFRtpdF=+8J8Jve4i7oh9XSxEDz7yGnyO_qpw@mail.gmail.com>',
    labels: [ '\\Draft' ],
    text: { id: 'AAAAAQAANI2TkaExkaEykA', encodedSize: [Object] }
  }
}
{
  account: 'example',
  date: '2021-10-04T16:45:50.688Z',
  path: '[Gmail]/All Mail',
  specialUse: '\\All',
  event: 'messageDeleted',
  data: { id: 'AAAAAQAANI0', uid: 13453 }
}
{
  account: 'example',
  date: '2021-10-04T16:45:51.770Z',
  path: '[Gmail]/All Mail',
  specialUse: '\\All',
  event: 'messageNew',
  data: {
    id: 'AAAAAQAANI4',
    uid: 13454,
    emailId: '1712708333008828225',
    threadId: '1712708322492126598',
    date: '2021-10-04T16:45:47.000Z',
    flags: [ '\\Seen' ],
    size: 577,
    subject: 'proov nr 4',
    from: { name: 'example.com Info', address: 'no-reply@example.com' },
    replyTo: { name: 'example.com Info', address: 'no-reply@example.com' },
    sender: { name: 'example.com Info', address: 'no-reply@example.com' },
    to: [ [Object] ],
    messageId: '<CAPwJw6v=A0LXxBFAbXDhqM-RvsOupAUeZdr--3TPTuzvLLH6yQ@mail.gmail.com>',
    labels: [ '\\Sent' ],
    text: { id: 'AAAAAQAANI6TkaExkaEykA', encodedSize: [Object] }
  }
}