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Update FAQ.
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rjacobs31 committed Jan 31, 2017
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{% block content %}
<article class="content grouped-titles pale-teal-accent">
<h1 class="color-accent">FAQ</h1>
<h3 class="left-font">I changed my phone number. What should I do?</h3>
<p>
Go to ‘Menu’, then to ‘Profile’, and on this page, you can update your phone number. It is very important that
your phone number is correct so that when you earn airtime, it comes to the right number.
</p>

<h3 class="left-font title">When will I get my airtime reward?</h3>
<p class="left-font">Airtime is disbursed on a Monday</p>
<h3 class="left-font">I forgot my password. What should I do?</h3>
<p>
Below the ‘Sign In’ button, you’ll see a ‘Forgot Password’ link. Click the link and we'll SMS you a link
where you will be able to change your password.
</p>

<h3 class="left-font title">How much is my airtime reward?</h3>
<p class="left-font">R5</p>
<h3 class="left-font">I’ve moved School, or changed Grade. What should I do?</h3>
<p>
Go to ‘Menu’, then to ‘Profile’, and on this page, click ‘edit’ at the top of the page. Here you can review
your current School and Grade. If they are incorrect, please clink on the ‘contact us’ link, and
send us a message letting us know which school or which Grade you would like to be moved to. We will then
change it for you.
</p>

<h3 class="left-font title">My answer was not presented as an option. What does this mean?</h3>
<p class="left-font">There is a discussion box below every challenge. Send us a message if you don’t think the correct answer has been displayed. Tell us what you think the answer should be and we’ll look into it for you.</p>
<h3 class="left-font">Can a friend join?</h3>
<p>
Yes! If your friend is in Grade 10, 11 or 12, you’re welcome to give them the url and they can
join the community.
</p>

<h3 class="left-font title">I chose the right answer but it says I got it wrong. What does this mean?</h3>
<p class="left-font">There is a discussion box below every challenge. Send us a message if you think that the answer is incorrect. Tell us what you think the answer should be, and we will look into it for you.</p>
<h3 class="left-font">Why are there only 3 questions per day?</h3>
<p>
Research shows that consistent daily practice throughout the year is the best way to revise maths. It’s also
the quickest way to get through your maths revision and do your other homework.
</p>

<h3 class="left-font title">Can a friend join?</h3>
<p class="left-font">Not yet, but we’ll be opening up more spaces soon.</p>
<h3 class="left-font">What if I miss a day?</h3>
<p>
That’s ok! You can answer the challenges you missed the next day. But to earn badges or airtime rewards,
make sure you’ve completed a full week’s revision by the end of Sunday. New questions are made available
every Monday morning.
</p>

<h3 class="left-font title">Why are there only 3 questions per day?</h3>
<p class="left-font">Research shows that consistent daily practice throughout the year is the best way to revise maths. It’s also the quickest way to get through your maths revision and do your other homework.</p>
<h3 class="left-font">How can I win airtime?</h3>
<p>
You can win airtime if you complete all 15 questions for the week and achieve 80% or more for those questions
i.e. 12 questions correct.
</p>

<h3 class="left-font title">What if I miss a day?</h3>
<p class="left-font">That’s ok! You can answer the challenges you missed the next day. But to earn badges or airtime rewards, make sure you’ve completed a full week’s revision by Saturday. Our system is reset each Sunday.</p>
<h3 class="left-font">When will I get my airtime reward?</h3>
<p>
Airtime is disbursed on a Monday.
</p>

<h3 class="left-font title">I forgot my password. What should I do?</h3>
<p class="left-font">Below the ‘Sign In’ button, you’ll see a ‘Forgot Password’ link. Click this and we’ll send you a new password.</p>
<h3 class="left-font">How much is my airtime reward?</h3>
<p>
R5

<h3 class="left-font title">I changed my phone number. What should I do?</h3>
<p class="left-font">Below the ‘Sign In’ button, there is a ‘ProMaths learner but can’t Sign In’ link. Click this to let us know you have a new number. Include the new number in your message and we’ll register that new number.</p>
<h3 class="left-font">How can I earn points?</h3>
<p>
You can earn points by answering questions correct.
</p>

<h3 class="left-font">How does the leaderboard work?</h3>
<p>
Your school’s place on the School Leaderboard is based on the total number of points earned by all of the users
in your class. So for your class to move up on that leaderboard, more of your classmates need to be
answering questions on dig-it, and answering them correct.
Your place on the National and Grade Leaderboards is based on your overall % correct of all questions
that you’ve answered this year. So to move up on that leaderboard, you need to answer more questions correct.
</p>

<h3 class="left-font">How do the levels work?</h3>
<p>
You can move up a level by earning points. There are 7 levels. You will have mastered maths once you reach
Level 7.
</p>

<h3 class="left-font">What are badges?</h3>
<p>
Badges are earned for a significant achievement or milestone reached.
</p>

<h3 class="left-font">Can I earn points and airtime by redoing my questions?</h3>
<p>
You will earn points by re-doing your questions, but you will only win airtime if you answer the questions
correct first time round.
</p>

<h3 class="left-font">How does SUMit week work? </h3>
<p>
Every now and then, you will see that it is SUMIt week! During this week, you will be given a challenge,
to climb from basecamp through the foothills, until you summit the mountain. You will still answer 3 questions
each day, but as you climb higher, the questions will get more and more challenging. Only a few mighty ones
manage to summit the mountain at the end of the week. To do so, you will need to answer every question correct.
</p>

<h3 class="left-font">My answer was not presented as an option. What can I do?</h3>
<p>
Below every question there is a “Find a mistake? <b><u>Report it here</u></b>” link. Please report the question
if you don’t think the correct answer has been displayed, or if you find an error in the question.
Tell us what you think the error is and we’ll look into it for you.
</p>

<h3 class="left-font">I chose the right answer but it says I got it wrong. What does this mean?</h3>
<p>
Below every question there is a “Find a mistake? <b><u>Report it here</u></b>” link. Please report the question
if you don’t think the correct answer has been displayed, or if you find an error in the question.
Tell us what you think the error is and we’ll look into it for you.
</p>
</article>
{% endblock %}

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