password reset emails don't get sent

[zoff99]

Current Behavior

on password reset emails do not get sent, and do not show up in the history of sent emails

Expected Behavior

on password reset emails DO get sent, and show up in the history of sent emails

Steps to Reproduce

Your Environment

• Version used: pretalx · v1.0.3 (using external SMTP server with authentication)
• Environment name and version (e.g. Chrome 39, python 3.5): any browset
• Operating System and version (desktop or mobile): any
• Link to your instance, if in production: https://pretalx.tox.zoff.cc/toxcon2019/cfp

[rixx]

Password reset emails do not show up in the history of sent emails for security reasons. They need to work via email alone.

Does your pretalx instance send email generally? Have you checked your email settings (the global ones, not the ones per event)?

[zoff99]

@rixx yes other emails get sent ok (like changed talk times, or speaker invites)
but those also show up in the history of emails

[zoff99]

password reset emails do not work. no matter if the user does it himself, or the admin does it.
a nice thing would be if password reset emails would show up in the history without body, just to log them in the same history as other emails. then one would know for sure that there was even the attemp to send them.
now i don't know that

[rixx]

Password reset emails are not sent in an event context, so they will not show up in the email list. I think this is correct behaviour.

Password reset emails use the global email configuration, not that of any event (which is what your examples do, changed talk times, or speaker invites).

I have just confirmed that password resets work on pretalx.com, and the test suite confirms this, too, so this must be a configuraiton issue on your side. Please check your email config section for accuracy.

[zoff99]

Mails
Host: xxx.xxx.xxx
Port: 587
User:
Password: No email password has been set.

@rixx

host and port get loaded from the config file.
but user and password never show up, yet they are set in /etc/pretalx/pretalx.cfg
and mailing does not work

setting per event works fine though. but i can't get password reset email like this

[rixx]

Ah, it seems the administration interface is buggy and never shows user/password data. Fixed in e6fd9c4.

[zoff99]

ah cool.
how can i test if it works?
if possible without resetting my password

[rixx]

This change was only visual and should not have changed the sending of password reset emails. I really don't know why they won't send for you, as I've never seen this issue either in tests or on pretalx.com.

[zoff99]

my username and password have special chars in them. do i need single quoutes or double quotes in the config file?

it is not clear from this doc:
https://docs.pretalx.org/administrator/configure.html#the-mail-section

[zoff99]

the info box is already sort of wrong. it says:

Settings have been loaded from: /etc/pretalx/pretalx.cfg

but the settings are not updated from the config file until the pretalx service is restarted

[rixx]

Settings are only loaded on startup. If you think this requires clarification, I'll happily merge a PR.

[zoff99]

ok. thanks for the help.
now i was able to have the config that email sending work.