Internal Server Error after setup

[Tr71]

Hi all,

Just finished installing Pretix on Debian 8.0 using this manual: https://docs.pretix.eu/en/latest/admin/installation/docker_smallscale.html

When trying to go to Pretix in the webbrowser i'm getting an Internal Server Error.

I looked up the log's and found the following

`ERROR 2018-11-09 01:32:12,132 django.request log Internal Server Error: /control/
Traceback (most recent call last):
File "/usr/local/lib/python3.6/site-packages/django/db/backends/utils.py", line 85, in _execute
return self.cursor.execute(sql, params)
File "/usr/local/lib/python3.6/site-packages/django/db/backends/mysql/base.py", line 71, in execute
return self.cursor.execute(query, args)
File "/usr/local/lib/python3.6/site-packages/MySQLdb/cursors.py", line 250, in execute
self.errorhandler(self, exc, value)
File "/usr/local/lib/python3.6/site-packages/MySQLdb/connections.py", line 50, in defaulterrorhandler
raise errorvalue
File "/usr/local/lib/python3.6/site-packages/MySQLdb/cursors.py", line 247, in execute
res = self._query(query)
File "/usr/local/lib/python3.6/site-packages/MySQLdb/cursors.py", line 412, in _query
rowcount = self._do_query(q)
File "/usr/local/lib/python3.6/site-packages/MySQLdb/cursors.py", line 375, in _do_query
db.query(q)
File "/usr/local/lib/python3.6/site-packages/MySQLdb/connections.py", line 276, in query
_mysql.connection.query(self, query)
_mysql_exceptions.ProgrammingError: (1146, "Table 'pretix.pretixmultidomain_knowndomain' doesn't exist")

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
File "/usr/local/lib/python3.6/site-packages/django/core/handlers/exception.py", line 34, in inner
response = get_response(request)
File "/usr/local/lib/python3.6/site-packages/django/utils/deprecation.py", line 90, in call
response = self.process_request(request)
File "/pretix/src/pretix/multidomain/middlewares.py", line 46, in process_request
kd = KnownDomain.objects.select_related('organizer').get(domainname=domain) # noqa
File "/usr/local/lib/python3.6/site-packages/django/db/models/query.py", line 393, in get
num = len(clone)
File "/usr/local/lib/python3.6/site-packages/django/db/models/query.py", line 250, in len
self._fetch_all()
File "/usr/local/lib/python3.6/site-packages/django/db/models/query.py", line 1186, in _fetch_all
self._result_cache = list(self._iterable_class(self))
File "/usr/local/lib/python3.6/site-packages/django/db/models/query.py", line 54, in iter
results = compiler.execute_sql(chunked_fetch=self.chunked_fetch, chunk_size=self.chunk_size)
File "/usr/local/lib/python3.6/site-packages/django/db/models/sql/compiler.py", line 1065, in execute_sql
cursor.execute(sql, params)
File "/usr/local/lib/python3.6/site-packages/django/db/backends/utils.py", line 68, in execute
return self._execute_with_wrappers(sql, params, many=False, executor=self._execute)
File "/usr/local/lib/python3.6/site-packages/django/db/backends/utils.py", line 77, in _execute_with_wrappers
return executor(sql, params, many, context)
File "/usr/local/lib/python3.6/site-packages/django/db/backends/utils.py", line 85, in _execute
return self.cursor.execute(sql, params)
File "/usr/local/lib/python3.6/site-packages/django/db/utils.py", line 89, in exit
raise dj_exc_value.with_traceback(traceback) from exc_value
File "/usr/local/lib/python3.6/site-packages/django/db/backends/utils.py", line 85, in _execute
return self.cursor.execute(sql, params)
File "/usr/local/lib/python3.6/site-packages/django/db/backends/mysql/base.py", line 71, in execute
return self.cursor.execute(query, args)
File "/usr/local/lib/python3.6/site-packages/MySQLdb/cursors.py", line 250, in execute
self.errorhandler(self, exc, value)
File "/usr/local/lib/python3.6/site-packages/MySQLdb/connections.py", line 50, in defaulterrorhandler
raise errorvalue
File "/usr/local/lib/python3.6/site-packages/MySQLdb/cursors.py", line 247, in execute
res = self._query(query)
File "/usr/local/lib/python3.6/site-packages/MySQLdb/cursors.py", line 412, in _query
rowcount = self._do_query(q)
File "/usr/local/lib/python3.6/site-packages/MySQLdb/cursors.py", line 375, in _do_query
db.query(q)
File "/usr/local/lib/python3.6/site-packages/MySQLdb/connections.py", line 276, in query
_mysql.connection.query(self, query)
`
Anyone has any idea to fix te problem? I'm using a fresh install of Debian btw.

Thanks,
Justin

[raphaelm]

Hi,

it looks like the database is not properly initialized. Could it be that you ran the python -m pretix migrate step in a wrong directory and the command did not find your pretix.cfg configuration file?

[Tr71]

Hi,

it looks like the database is not properly initialized. Could it be that you ran the python -m pretix migrate step in a wrong directory and the command did not find your pretix.cfg configuration file?

They are not mentioning this anywhere in their docs? I should add that i'm using the Docker installation manual.

[raphaelm]

Ah, hmm. The docker container should indeed do that automatically. Can you restart it for a try?

[raphaelm]

Closing for inactivity

[k3v1n-eu]

How did you solve your problem? I have the same issue on my fresh installation?