SMTP Error when an image as signature

[Marc95]

When I create a JPG as signature, sending message from Conversation View generate an SMTP error.
The message is sending normally using the standard interface with the jpg at the bottom.

It's the same with a text signature in fact.

I use T15.0.1 and conversations 2.4.3

Marc

[protz]

The signature should be converted to a plaintext version, since the
quick reply can't do html. Could you tell me what is the error exactly?

On Thu 13 Sep 2012 01:37:11 PM CEST, Marc95 wrote:

When I create a JPG as signature, sending message from Conversation
View generate an SMTP error.
The message is sending normally using the standard interface with the
jpg at the bottom.

It's the same with a texte signature in fact.

I use T15.0.1 and conversations 2.4.3

Marc

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[Marc95]

I try with a plain text version too, the error message is a popup in
french for me.
I send you as attachement the popup.

Marc

Le 13/09/2012 13:42, Jonathan Protzenko a écrit :

The signature should be converted to a plaintext version, since the
quick reply can't do html. Could you tell me what is the error exactly?

On Thu 13 Sep 2012 01:37:11 PM CEST, Marc95 wrote:

When I create a JPG as signature, sending message from Conversation
View generate an SMTP error.
The message is sending normally using the standard interface with the
jpg at the bottom.

It's the same with a texte signature in fact.

I use T15.0.1 and conversations 2.4.3

Marc

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#644 (comment).

[Marc95]

I retype the mesasge as I think the attachement is no accepted.

L'envoi du message a échoué.
Le message n'a pas pu être envoyé car la connexion au serveur SMTP "ns0.ovh.net" a expiré.
Essayez à nouveau ou contactez votre administrateur réseau

<<>>

[protz]

I don't think it's related to the signature. More likely, the quick reply is picking the wrong identity for replying. Have you checked all your identities and smtp servers?

[Marc95]

If I use the normal window for answer all is all-right, so I think it's
not a smtp problem.
Marc

Le jeudi 13 septembre 2012 16:45:01, Jonathan Protzenko a écrit :

I don't think it's related to the signature. More likely, the quick
reply is picking the wrong identity for replying. Have you checked all
your identities and smtp servers?

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[protz]

Do you have several identities?

[Marc95]

Yes

Le jeudi 13 septembre 2012 16:52:55, Jonathan Protzenko a écrit :

Do you have several identities?

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[protz]

Please check which email address the quick reply is picking; then, please check each identity associated to that email adress. The quick reply may be picking a different identity than the regular compose window.

[Marc95]

I check this before, because I have different smtp, so I verify that
it's the right adress.
For exemple with this adress Marc.Liste@free.fr, I don't have a
signature and the smtp.free.fr it's ok
with the adress marc.messeant@free.fr, with the signature and the same
smtp.free.fr it'snt ok

Le jeudi 13 septembre 2012 16:54:48, Jonathan Protzenko a écrit :

Please check which email address the quick reply is picking; then,
please check each identity associated to that email adress. The quick
reply may be picking a different identity than the regular compose window.

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[protz]

Somehow the quick reply is picking your OVH server for sending the message.

[Marc95]

It's because I send you an example from an other identity
I's independant of the smtp server.

Le jeudi 13 septembre 2012 17:00:30, Jonathan Protzenko a écrit :

Somehow the quick reply is picking your OVH server for sending the
message.

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[protz]

Are you certain that if you remove the signature the problem goes away?

On Thu 13 Sep 2012 05:03:43 PM CEST, Marc95 wrote:

It's because I send you an example from an other identity
I's independant of the smtp server.

Le jeudi 13 septembre 2012 17:00:30, Jonathan Protzenko a écrit :

Somehow the quick reply is picking your OVH server for sending the
message.

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[Marc95]

I try with this identity with a no html signature

Le jeudi 13 septembre 2012 17:20:03, Jonathan Protzenko a écrit :

Are you certain that if you remove the signature the problem goes away?

On Thu 13 Sep 2012 05:03:43 PM CEST, Marc95 wrote:

It's because I send you an example from an other identity
I's independant of the smtp server.

Le jeudi 13 septembre 2012 17:00:30, Jonathan Protzenko a écrit :

Somehow the quick reply is picking your OVH server for sending the
message.

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try a signature without html

[Marc95]

and now with a jpg signature

Le jeudi 13 septembre 2012 17:20:03, Jonathan Protzenko a écrit :

Are you certain that if you remove the signature the problem goes away?

On Thu 13 Sep 2012 05:03:43 PM CEST, Marc95 wrote:

It's because I send you an example from an other identity
I's independant of the smtp server.

Le jeudi 13 septembre 2012 17:00:30, Jonathan Protzenko a écrit :

Somehow the quick reply is picking your OVH server for sending the
message.

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try a signature without html

[protz]

the email interface for github doesn't allow you to attach pictures, so I'm not sure I can see what you're talking about

[Marc95]

I talk about the account parameter in the Thunderbird interface

I now that I do a try with this account (I have many accounts and not
identites sorry), it's not possible anymore to send a message using the
conversation interface, I have to use the standard interface

Le 13/09/2012 17:45, Jonathan Protzenko a écrit :

the email interface for github doesn't allow you to attach pictures, so
I'm not sure I can see what you're talking about

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[protz]

Hi,

I'm sorry but I feel like this is getting very confusing. Can we please
start from the beginning? It would be great if you could describe
precisely:

• what happens when you use the inline reply feature (identity picked,
  error message),
• what happens when you use the original reply (identity picked, smtp
  server used),
• what happens when you disable your signature,
• what happens when you enable your signature,
• what happens when you use a HTML signature.

I'm French so what I suggest is that you send me a report directly at
my email address, with screenshots. My email address is on my github
profile page.

Thanks,

jonathan

On Thu 13 Sep 2012 05:51:53 PM CEST, Marc95 wrote:

I talk about the account parameter in the Thunderbird interface

I now that I do a try with this account (I have many accounts and not
identites sorry), it's not possible anymore to send a message using the
conversation interface, I have to use the standard interface

Le 13/09/2012 17:45, Jonathan Protzenko a écrit :

the email interface for github doesn't allow you to attach pictures, so
I'm not sure I can see what you're talking about

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[milanspk]

i'm having exactly the same problem when sending a quick reply with a .jpg signature:

"Sending of message failed. The message could not be sent because the connection to SMTP server smtp.gmail.com timed out. Try again or contact your network administrator."

• disabling conversations
• removing image signature, or
• using thunderbird (not conversations quick reply) compose window
  fixes the problem.

[protz]

Ok I think I have an idea, I'll look into it. In the meanwhile, can you
send me your signature (html code + any images that it depends on) so
that I can try to reproduce? My email address is on my github profile
page.

Thanks,

jonathan

On Wed 31 Oct 2012 07:13:54 AM CDT, milanspk wrote:

i'm having exactly the same problem when sending a quick reply with a
.jpg signature:

"Sending of message failed. The message could not be sent because the
connection to SMTP server smtp.gmail.com timed out. Try again or
contact your network administrator."

• disabling conversations
• removing image signature, or
• using thunderbird (not conversations quick reply) compose window
  fixes the problem.

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[protz]

Please try the latest version at http://jonathan.xulforum.org/files/gcv-nightlies/201406201054-html-reply.xpi and tell me if it fixes your issue (if it does, feel free to close this ticket!).

Thanks,

~ jonathan