Generally, feel free to join our Discord Server for help/discussions.
If you're stuck at something. don't worry, everyone does. Need a hand? Here is how you can get help.
- See if you can find the relevant info in :ref:`faq_header` or :ref:`wikis_header`
- See if there is an Open Issue or a Pull Request related to your concern already.
- See if your issue has been discussed already in one of the :ref:`discussions_header`
- If you believe the issue could be on polygon.io end, get in touch with their support team. They're quite helpful. There is a button in bottom right corner of every documentation page
Once you have gone through these and haven't found your answer, you can
- Join our Discord Server and ask your question/discuss or chat with people.
- Start a Discussion. You can ask your questions in general channel or create a QnA discussion from left.
If your question is more of a bug report, you can raise a new issue or feature request with adequate information.
Remember that Issues is not a good place to ask for general help.
Always make sure to provide enough information when asking for help. This includes but not limited to
- Your Operating system (Ubuntu? Arch? Windows?)
- Your execution environment (Pycharm? VSC? A usual terminal? a cloud instance? a rasp pi?)
- Your python version and
polygon
version. always ensure you are on the latest version of the library. You can update if you're not using commandpip install --upgrade polygon
- The full stack traceback and error message if any. Do not attempt to describe error messages in your own languages. Sometimes error messages don't mean what they say
- The source code which causes the error. If your code is supposed to be secret, write a sample script which can reproduce the issue. Always make sure to remove sensitive info from logs/code