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<h1 class="title-Jxta51 title titlepage">Process code for software procurement</h1>
<div class="main-frame-Jxta51">
<div class="content-6FxKV5 content">
<div class="intro-GzehkZ">
<div class="titlepage-S4XNP2"><div class="page-title-oV6xIz titlepage">4a. Implementation phase</div></div>
<div class="cluster-S4XNP2">
<p class="the-fourth-and-final-xsiJhw body">
The fourth and final phase is about implementation. If you are working with a vendor to build custom
software or adapt open source software, you will go through an iterative cadence of planning, building,
deploying and testing in short, 2-4 week “sprints.” Your role is to scope each sprint together with the
development team, create a budget and a micro-contract, facilitate deployment into the city’s technical
and operational environment, evaluate that deployed product, and provide clear feedback to the
development team.
</p>
<div class="phaseimplementation-xsiJhw">
<div class="group-149-6EjMny">
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<div class="rectangle-35-NWCITG"></div>
<div class="rectangle-32-NWCITG"></div>
<div class="rectangle-37-NWCITG"></div>
<div class="rectangle-33-NWCITG"></div>
</div>
<img class="star-9HkRhx star" src="img/star@2x.png" alt="Star" />
<img class="star-3xSUpY star" src="img/star-1@2x.png" alt="Star" />
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<img class="star-8MDLC1 star" src="img/star-3@2x.png" alt="Star" />
</div>
</div>
</div>
<div class="frame-209-S4XNP2">
<p class="that-sounds-like-a-l-0oHMLZ body">
That sounds like a lot of work—and it is—but remember that you’re in control at each step along the way.
You determine the scope, you can decide whether or not the module is working well, and whether or not to
continue with the vendor. Too often, people assume that once the contract is signed, they can sit back
while the vendor gets to work. However, the best software is made when the client team is actively
engaged in the agile development process.
</p>
<p class="you-will-continue-ru-0oHMLZ body">
You will continue running through sprints and creating individual modules until the full feature set is
built and deployed into the city’s technical environment. At that point, you’ll return to the initial
user journeys and problem statement you wrote. How does the end product measure up? Did you solve the
problem or seize the opportunity? Does it exceed your expectations?
</p>
<p class="throughout-this-proc-0oHMLZ body">
Throughout this process, you also have the crucial responsibility of ensuring that the software is set
up for longevity. If you are working with a vendor, make sure that the city’s technical staff
collaborate on writing thorough technical documentation. The more you can maintain, troubleshoot and
update the software in-house, the better. It is equally important to document from the end user
perspective, noting best practices and how the tool fits within the job description and daily operations
of municipal service delivery, and onboarding protocols. Staff turnover is always a challenge, and clear
documentation is key to making sure that know-how and expertise doesn’t disappear with individuals.
</p>
<p class="your-plan-should-als-0oHMLZ body">
Your plan should also include regular performance audits and—if the software is open source—a plan for
sharing with other jurisdictions. If you have followed this process code well, there is no reason that
you wouldn’t have an excellent product that fills a real need in the public sector. That means your
peers will find it useful, and they will have a lot to contribute as you maintain the software over
time. The final step in this process code is focused on creating or joining a community of practice.
</p>
</div>
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<img class="arrow-WAAxxR arrow" src="img/arrow@2x.png" alt="arrow" />
<div class="title-WAAxxR title mulish-bold-white-16px">3d. Contracting</div>
</div></a
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<div class="title-JM9H50 title mulish-bold-white-16px">4b. Agile development</div>
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</div>
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<div class="capacity-building body">a. Welcome!</div>
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<div class="b-subsection-name body">b. Capacity-building</div>
</article></a
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<article class="navsubsectionv2-8DkArb navsubsectionv2">
<div class="c-subsection-name body">c. Discovery research</div>
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<div class="d-subsection-name body">d. Market research</div>
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<div class="capacity-building body">a. Planning phase</div>
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<div class="b-subsection-name body">b. Modularization</div>
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</article>
<article class="navmainv3-87kx34 navmainv3">
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<div class="x1-section-name-PhKR0o x1-section-name titlesection-p">3. Assessment</div>
</div>
<div class="subsections">
<a href="3a-assessment-phase.html">
<article class="navsubsectionv2-qPJPxl navsubsectionv2">
<div class="capacity-building body">a. Assessment phase</div>
</article></a
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<div class="b-subsection-name body">b. Vendor interactions</div>
</article></a
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<div class="c-subsection-name body">c. Bid evaluation</div>
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<article class="navsubsectionv2-W5FloS navsubsectionv2">
<div class="d-subsection-name body"><span class="span0-SJLLis body">d. Contracting</span></div>
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</article>
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<div class="x1-section-name-KJg3RU x1-section-name titlesection-p">4. Implementation</div>
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<article class="navsubsectionv2-tXiVxG navsubsectionv2">
<div class="capacity-building body">a. Implementation phase</div>
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<div class="b-subsection-name body">b. Agile development</div>
</article></a
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<article class="navsubsectionv2-LTNRMo navsubsectionv2">
<div class="c-subsection-name body">c. Integration</div>
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</article>
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