Include sent emails in campaign activity

[daveyjones]

As far as I can tell, there's no way to confirm that a campaign has been delivered to a particular contact. The image below shows what the report looks like after a campaign has been delivered (but not yet opened). It's only when the email is opened that the report shows any activity. Would it be possible to add an indicator here that the campaign has been sent? Or is there another way to find that out?

[bencroker]

You're right that it's currently not possible to see sent but unopened campaigns. How would you suggest this be added? I suppose we could add a row indicating "sent" or "unopened".

[iamkeir]

+1 for this. Our client is often asking us for send reports from our server in the absence of being able to see this in the Campaign app so would be a useful addition - to see who it was sent to, who it failed with, etc.

I guess it could most logically be part of the sendout page - click on the recipient/fail counts to see more detail.

[daveyjones]

@bencroker I think my client was expecting to see something like this:

For some background, we're using several automated and scheduled sendouts, so my client is often looking for some assurance that a specific campaign has indeed been sent to a specific contact (even if they haven't opened it yet). So for our use case, having this information on the contact report would be ideal. With the information laid out this way, you can also see how quickly a specific contact opened a specific campaign (in the attached example, the email was opened about 30 minutes after it was received).

[bencroker]

@daveyjones We can show when a sendout was "sent" to a contact, but not when it was "received", email just doesn't work that way.

The main reason we are not showing all contacts the sendout was "sent" to is that it doesn't scale well with lists of hundreds of thousands of subscribers. Once we settle on a scalable and usable UI we will be adding this, suggestions welcome.

[daveyjones]

@bencroker Yeah I was debating between the word "sent" and "received"—the distinction doesn't matter for our use case. If "sent" is more correct from a technical standpoint, that's totally fine.

I understand the scalability concern. Maybe this could be a global option that is disabled by default.

[bencroker]

A global option doesn't address the issue of scalability very well. We'll keep working towards a solution and update here once we settle on something.

[bencroker]

I've added the "sent" filter in 6c6942d but am not entirely happy with how this has come out. I wanted to avoid mixing "sent" activity with actual interactions and the dropdown needs to reflect this. Any thoughts on how to improve this?

[iamkeir]

I don't mind it, to be honest. If not, could you have an additional, separate filter called "Filter by activity"? It would probably make sense to have an additional column for Activity here too.

FWIW, I initially went looking here for a more in-depth view of activity... perhaps "recipients" could link directly through to this contact activity view?

[bencroker]

Thanks for the feedback, in the end I decided to make a new dedicated page for displaying campaign recipients.

Added in e07eecd for the next release.

[daveyjones]

@bencroker Looks great! My client is excited to have this available.

[bencroker]

With some help testing we can aim to push this release out this week. You can try it out by requiring the develop branch:

composer require putyourlightson/craft-campaign:dev-develop

[iamkeir]

Brilliant stuff, thanks @bencroker - I'll try and get in some testing this week.

[daveyjones]

@bencroker Thanks! I've installed the develop branch and tested it out. Seems to be working great. I sent a message to our client to try it out too.

[bencroker]

Released in 1.20.0.

[iamkeir]

@bencroker we realised that this doesn't surface the failed recipients (unless we have misunderstood) - is there any capacity to add that? Our client ideally wants to follow-up with failing recipients to try and get them fixed or removed. Thanks.

[bencroker]

Possibly, please create a new issue with details and we'll look into it.