ffprobe fails with exit status 6

[rEes9P]

Before submitting your issue:

Enable debug logging in Medusa settings, reproduce the error (be sure to disable after the bug is fixed)

Branch/Commit: master/ca2c5c4c92888f2f588c74c6770cfa12c6db7f40
OS: macOS Sierra 10.12.6
What you did: Recently installed Medusa
What happened: The app works very slowly. I think it might be because of the repeated error messages I get (see log). Also, under Help & Info my Locale is shown as Unknown.Unknown
What you expected: The navigation to be much faster as it is almost unusable at the moment
Logs:

2017-12-04 16:14:04 DEBUG Thread-19 :: [ca2c5c4] Broken providers already updated in the last hour
2017-12-04 16:13:54 DEBUG Thread-23 :: [ca2c5c4] Broken providers already updated in the last hour
2017-12-04 16:06:58 WARNING Thread-16 :: [ca2c5c4] Updating network timezones failed, this can happen from time to time. URL: https://cdn.pymedusa.com/sb_network_timezones/network_timezones.txt
2017-12-04 16:06:58 WARNING Thread-16 :: [ca2c5c4] Updating network timezones failed, this can happen from time to time. URL: https://cdn.pymedusa.com/sb_network_timezones/network_timezones.txt
2017-12-04 16:06:58 WARNING Thread-16 :: [ca2c5c4] Updating network timezones failed, this can happen from time to time. URL: https://cdn.pymedusa.com/sb_network_timezones/network_timezones.txt
2017-12-04 16:06:58 WARNING Thread-16 :: [ca2c5c4] Updating network timezones failed, this can happen from time to time. URL: https://cdn.pymedusa.com/sb_network_timezones/network_timezones.txt
2017-12-04 16:06:58 WARNING Thread-16 :: [ca2c5c4] Updating network timezones failed, this can happen from time to time. URL: https://cdn.pymedusa.com/sb_network_timezones/network_timezones.txt

AND

ERROR    Thread-16 :: [ca2c5c4] Missing time zone for network: BBC One

[p0psicles]

Can you use gist or pastebin to share a full debug log, from the moment you start medusa up?
Does the slow UI show itself directly after startup? Or is it always slow, or just on moments?

[rEes9P]

Thanks for getting back so promptly, @p0psicles

It is extremely slow to start and starts crawling once I add a show.

Another thing that has me flummoxed is that I am unable to start Medusa simply by cd'ing into the Medusa folder and running the python SickBeard.py command. If I do so then I get the following error message in Terminal:

$ python SickBeard.py
dyld: Library not loaded: /usr/local/opt/x265/lib/libx265.130.dylib
Referenced from: /usr/local/bin/ffprobe
Reason: image not found
Traceback (most recent call last):
File "SickBeard.py", line 4, in
from medusa.main import main
File "/Applications/Medusa/medusa/init.py", line 23, in
initialize()
File "/Applications/Medusa/medusa/init/init.py", line 29, in initialize
_configure_knowit()
File "/Applications/Medusa/medusa/init/init.py", line 161, in _configure_knowit
api.initialize({'mediainfo': suggested_path})
File "/Applications/Medusa/ext/knowit/api.py", line 27, in initialize
available_providers[name] = provider_cls(config, context.get(name) or config.general.get(name))
File "/Applications/Medusa/ext/knowit/providers/ffmpeg.py", line 202, in init
self.executor = FFmpegExecutor.get_executor_instance(suggested_path)
File "/Applications/Medusa/ext/knowit/providers/ffmpeg.py", line 88, in get_executor_instance
executor = exec_cls.create(os_family, suggested_path)
File "/Applications/Medusa/ext/knowit/providers/ffmpeg.py", line 117, in create
check_output([candidate, '-version'])
File "/System/Library/Frameworks/Python.framework/Versions/2.7/lib/python2.7/subprocess.py", line 573, in check_output
raise CalledProcessError(retcode, cmd, output=output)
subprocess.CalledProcessError: Command '[u'ffprobe', u'-version']' returned non-zero exit status -6

However, if I try and start Medusa from a simple Automator AppleScript app (It is literally one line do shell script "python /Applications/Medusa/SickBeard.py") then it does eventually start after a very long delay.

I have absolutely no idea why this is so as cd'ing into /Applications/Medusa and then running the command python SickBeard.py should do the same exact thing but instead it gives me the above referenced error messages.

Here is the full debug log, which is full of Updating network timezones failed messages.

[labrys]

@rEes9P sounds like it's a permissions error. Try cd'ing to the directory and run ffprobe -version from the shell and see if it gives an error.

[rEes9P]

@labrys Thanks for getting back. I ran ffprobe -version after cd'ing into Applications/Medusa and got this error message.

$ ffprobe -version
dyld: Library not loaded: /usr/local/opt/x265/lib/libx265.130.dylib
Referenced from: /usr/local/bin/ffprobe
Reason: image not found
Abort trap: 6

Could you also please explain, if possible, why Medusa does eventually start if I run it through the Automator script but not directly via the python SickBeard.py command in Terminal (as explained in my post above?) Thanks!

[labrys]

My guess is that when you run it manually, the shell user has no access to /usr/local/opt/x265/lib/libx265.130.dylib but when run by the script, it runs it as a different user that has correct permissions for that file.

As for why its slow, I would guess the Automater script user may not have network permissions. Does it function correctly other than being slow?

[rEes9P]

It is so incredibly slow that I don't know if it functions correctly. I am able to add shows at times but have not been able to go to an actual page for the show given the speed. I think it might even be hanging.

[labrys]

I'd like to focus on troubleshooting the ffprobe issue first and foremost so we can compare performance with the Automater script. From some googling it looks like you might have an incorrect version of the libx265 library installed. Check /usr/local/opt/x265/lib to see what version you have. It may be something like libx265.142.dylib instead of the expected libx265.130.dylib. If that's the case, then re-installing ffprobe should work.

[rEes9P]

Yup, that seems to be it. I have libx265.146.dylib. Sorry to ask you a very basic question but could you please guide me about how to re-install/update ffprobe? I installed ffmpeg via Homebrew but I can't find ffprobe on Homebrew (neither independently or in the list of ffmpeg dependencies) nor could I come across easy to understand instructions for installing it. Thanks for your help!

[labrys]

Tagging @OmgImAlexis to see if you can assist with a user installing ffprobe on mac
@rEes9P since this issue has become more focused on the ffprobe issue, can you open a new issue for the Automator AppleScript causing Medusa to be too slow?

[sharkykh]

@rEes9P
Were you able to figure it out or is this still an issue?

[rEes9P]

Sorry @sharkykh, I am no longer using Medusa.