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QGIS 3.4 crashes right after opening a windows explorer file picker window #28177

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qgib opened this issue Nov 4, 2018 · 10 comments
Closed

QGIS 3.4 crashes right after opening a windows explorer file picker window #28177

qgib opened this issue Nov 4, 2018 · 10 comments
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Bug Either a bug report, or a bug fix. Let's hope for the latter! Build/Install Related to compiling or installing QGIS Crash/Data Corruption High Priority

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@qgib
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qgib commented Nov 4, 2018 •
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Author Name: Josh Rosenthal (Josh Rosenthal)
Original Redmine Issue: 20356
Affected QGIS version: 3.4.0
Redmine category:windows_package

User Feedback

Crash occurs whenever qgis goes to a windows explorer file picker window. UI stays interactive for a moment, and then freezes, then you get the crash message. - eg: layout : export as pdf, layout : image item properties : select image path, map : export as image, etc. Map : Open From crashes, but doesn't show the crash reporter window.

Clicking quickly to select or enter a filename before the crash doesn't work - still crashes

QGIS 3.4 installed via standalone worked fine for a few days (built map, numerous exports etc), then started the crashes preventing me from exporting my map. I installed the OSGeo4W version and for a time ran that successfully, then the crashes started there too.

Things I've tried:
Uninstalled, revo uninstaller to clean up registry, cccleaner for the same, deleted profile from user/APPDATA

  1. Any advice of how to get qgis working properly (not crashing on export as pdf) or
  2. Any way to export as pdf via a command line option that doesn't involve a file picker?

Below are a few different stack traces from different crashes in case thats helpful

1) Report Details from crash at Layout Export to PDF

Crash ID: b698ac1db19710a8915a9eb09597fc1faeecc120

Stack Trace

RtlFreeHeap :
free :
DllUnregisterServer :
DllUnregisterServer :
Ordinal67 :
CoGetProcessIdentifier :
Ordinal112 :
Ordinal112 :
Ordinal112 :
Ordinal112 :
Ordinal112 :
CoGetProcessIdentifier :
CoGetProcessIdentifier :
CoGetProcessIdentifier :
CoCreateInstance :
CoCreateInstance :
CoCreateInstance :
SHCreateItemInKnownFolder :
Ordinal61 :
Ordinal61 :
Ordinal61 :
Ordinal61 :
Ordinal61 :
SHELL32_IconOverlayManagerInit :
SHELL32_IconOverlayManagerInit :
NeverProvidedByJunction :
NeverProvidedByJunction :
NeverProvidedByJunction :
DllCanUnloadNow :
SHCreateItemWithParent :
SHCreateItemWithParent :
SHCreateItemWithParent :
GetScaleFactorForMonitor :
A_SHAUpdate :
RtlReleaseSRWLockExclusive :
BaseThreadInitThunk :
RtlUserThreadStart :

QGIS Info
QGIS Version: 3.4.0-Madeira
QGIS code revision: 4a4b62e
Compiled against Qt: 5.11.2
Running against Qt: 5.11.2
Compiled against GDAL: 2.3.2
Running against GDAL: 2.3.2

System Info
CPU Type: x86_64
Kernel Type: winnt
Kernel Version: 10.0.17134

2) Report Details from selecting vector layer data source

Crash ID: b698ac1db19710a8915a9eb09597fc1faeecc120

Stack Trace

RtlFreeHeap :
free :
DllUnregisterServer :
DllUnregisterServer :
Ordinal67 :
CoGetProcessIdentifier :
Ordinal112 :
Ordinal112 :
Ordinal112 :
Ordinal112 :
Ordinal112 :
CoGetProcessIdentifier :
CoGetProcessIdentifier :
CoGetProcessIdentifier :
CoCreateInstance :
CoCreateInstance :
CoCreateInstance :
SHCreateItemInKnownFolder :
Ordinal61 :
Ordinal61 :
Ordinal61 :
Ordinal61 :
Ordinal61 :
SHELL32_IconOverlayManagerInit :
SHELL32_IconOverlayManagerInit :
NeverProvidedByJunction :
NeverProvidedByJunction :
NeverProvidedByJunction :
DllCanUnloadNow :
SHCreateItemWithParent :
SHCreateItemWithParent :
SHCreateItemWithParent :
GetScaleFactorForMonitor :
A_SHAUpdate :
RtlReleaseSRWLockExclusive :
BaseThreadInitThunk :
RtlUserThreadStart :

QGIS Info
QGIS Version: 3.4.0-Madeira
QGIS code revision: 4a4b62e
Compiled against Qt: 5.11.2
Running against Qt: 5.11.2
Compiled against GDAL: 2.3.2
Running against GDAL: 2.3.2

System Info
CPU Type: x86_64
Kernel Type: winnt
Kernel Version: 10.0.17134

Related issue(s): #26151 (duplicates)
Redmine related issue(s): 18260
@qgib
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qgib commented Nov 4, 2018

Author Name: Josh Rosenthal (Josh Rosenthal)

Another stack trace, this time from map: export to pdf. Also, attached is a debugview log (though there were no messages between initiating the save as interface and the crash, so this may be of limited use

Crash ID: bfeccad7d29abebecd4757380183e4ac9ae87f61

Stack Trace

RtlFreeHeap :
free :
DllUnregisterServer :
DllUnregisterServer :
Ordinal67 :
CoGetProcessIdentifier :
Ordinal112 :
Ordinal112 :
Ordinal112 :
Ordinal112 :
Ordinal112 :
CoGetProcessIdentifier :
CoGetProcessIdentifier :
CoGetProcessIdentifier :
CoCreateInstance :
CoCreateInstance :
CoCreateInstance :
SHCreateItemInKnownFolder :
Ordinal61 :
Ordinal61 :
Ordinal61 :
Ordinal61 :
Ordinal61 :
SHELL32_IconOverlayManagerInit :
SHELL32_IconOverlayManagerInit :
NeverProvidedByJunction :
NeverProvidedByJunction :
NeverProvidedByJunction :
Ordinal873 :
NeverProvidedByJunction :
NeverProvidedByJunction :
DllCanUnloadNow :
SHCreateItemWithParent :
SHCreateItemWithParent :
SHCreateItemWithParent :
GetScaleFactorForMonitor :
A_SHAUpdate :
RtlReleaseSRWLockExclusive :
BaseThreadInitThunk :
RtlUserThreadStart :

QGIS Info
QGIS Version: 3.5.0-Master
QGIS code revision: 15b2352
Compiled against Qt: 5.11.2
Running against Qt: 5.11.2
Compiled against GDAL: 2.3.2
Running against GDAL: 2.3.2

System Info
CPU Type: x86_64
Kernel Type: winnt
Kernel Version: 10.0.17134

  • 13676 was configured as qgis_crash_onmap_export2pdfDELL-7F8K362.LOG

@qgib
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qgib commented Nov 4, 2018

Author Name: Nyall Dawson (@nyalldawson)

Please test with 3.4.1

  • status_id was changed from Open to Feedback

@qgib
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qgib commented Nov 4, 2018

Author Name: Saber Razmjooei (@saberraz)

  • assigned_to_id removed Jürgen Fischer

@qgib
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qgib commented Nov 4, 2018

Author Name: Josh Rosenthal (Josh Rosenthal)

Same issue occurs in 3.4.1, 3.5 dev, and 3.4.0

@qgib
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qgib commented Nov 4, 2018

Author Name: Giovanni Manghi (@gioman)

  • status_id was changed from Feedback to Open

@qgib
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qgib commented Nov 4, 2018 •
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Author Name: Nyall Dawson (@nyalldawson)

This almost certainly a local issue only - see #27784 for debugging steps for a similar crash caused by other software installed on the workstation.

  • status_id was changed from Open to Rejected
  • resolution was changed from to up/downstream

@qgib qgib closed this as completed Nov 4, 2018
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qgib commented Nov 5, 2018 •
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Author Name: Josh Rosenthal (Josh Rosenthal)

Confirmed, followed the #27784 debugging steps. I used ShellExView to view and disable all non microsoft shell extensions, and then qgis worked properly. Thank you!

@qgib
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qgib commented Nov 16, 2018

Author Name: Jürgen Fischer (@jef-n)

  • status_id was changed from Rejected to Closed
  • resolution was changed from up/downstream to duplicate

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qgib commented Nov 16, 2018 •
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Author Name: Jürgen Fischer (@jef-n)

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qgib commented Feb 7, 2019 •
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Author Name: Felipe Souza (@felkis)

Josh Rosenthal wrote:

Confirmed, followed the #27784 debugging steps. I used ShellExView to view and disable all non microsoft shell extensions, and then qgis worked properly. Thank you!

I had the same problem and it was solved using ShellExView. Same thing. I installed it, under Options - Hide All Microsoft Extensions. Then Control + A to check all files, right mouse button and 'DISABLE SELECTED ITEMS'.

Thank you!

  • 14258 was configured as QGIS_CRASH_SOLUTION.png

@qgib qgib added Bug Either a bug report, or a bug fix. Let's hope for the latter! High Priority Build/Install Related to compiling or installing QGIS Crash/Data Corruption labels May 25, 2019
This was referenced May 25, 2019
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