Cannot print: java.awt.print.PrinterException: The data area passed to a system call is too small.

[lite1979]

Still need steps to reproduce.

2020-06-11 15:23:54,698 [DEBUG] Searching for PrintService matching SISFGCANON01
2020-06-11 15:23:54,698 [DEBUG] Found 18 printers
2020-06-11 15:23:54,699 [DEBUG] Found match: SISFGCANON01
2020-06-11 15:23:54,699 [DEBUG] Found Resolution: 60000x60000 dphi
2020-06-11 15:23:54,762 [DEBUG] Parsed 1 files for printing
2020-06-11 15:23:54,847 [INFO] Starting printing (4 copies)
2020-06-11 15:23:55,955 [ERROR] Failed to print
java.awt.print.PrinterException: The data area passed to a system call is too small.

	at sun.awt.windows.WPrinterJob._startDoc(Native Method)
	at sun.awt.windows.WPrinterJob.startDoc(Unknown Source)
	at sun.print.RasterPrinterJob.print(Unknown Source)
	at qz.printer.action.PrintPixel.printCopies(Unknown Source)
	at qz.printer.action.PrintPDF.print(Unknown Source)
	at qz.utils.PrintingUtilities.processPrintRequest(Unknown Source)
	at qz.ws.PrintSocketClient.processMessage(Unknown Source)
	at qz.ws.PrintSocketClient.onMessage(Unknown Source)
	at sun.reflect.GeneratedMethodAccessor10.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
	at java.lang.reflect.Method.invoke(Unknown Source)
	at org.eclipse.jetty.websocket.common.events.annotated.CallableMethod.call(CallableMethod.java:70)
	at org.eclipse.jetty.websocket.common.events.annotated.OptionalSessionCallableMethod.call(OptionalSessionCallableMethod.java:68)
	at org.eclipse.jetty.websocket.common.events.JettyAnnotatedEventDriver$2.run(JettyAnnotatedEventDriver.java:210)
	at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635)
	at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555)
	at java.lang.Thread.run(Unknown Source)
2020-06-11 15:52:52,306 [INFO] Connection closed: 1001 - null

[tresf]

All the online forums I'm reading state some form of the following:

• Outdated, bad or corrupt printer driver
  -- OR --
• Outdated, bad or corrupt Java version

We've asked the user to attempt to reinstall the driver, upgrade Java and run a system repair. We'll see what they come back with.

[tresf]

Closing due to lack of steps to reproduce from customer. Please request a reopen if the issue resurfaces.