ITM connect success but read fail

[anna-mo]

I add the datasource on Grafana it works correctly, however when I try to copy your dashboards or even create another on my own I got the error "Server response 404"

and my provider version is 8.x

http://<teps_server_hostname>:15200/ibm/tivoli/rest/providers/itm.<TEMS_NAME> my url parameters is HUBTEMS, then the datasource connection successful. but while i open a new dashboard ,there has a icon on the top left, the mouse on it shows that the error "404",

i'd spent serveral hours on it, can u please tell me some propable reasons of that? i wonder if the ibm's version affects? my ibm server's version is 6.2X, i am afforting in rebuillding a new version6.3x to retry it while waiting for your answser.

best wishes!

[rafal-szypulka]

ITM 6.2.x is a very old version and I didn't test my plugin with 6.2.x. I don't remember exactly if 6.2.x provides the REST API or it was introduced with ITM 6.3 or with some fix to 6.2.3. Upgrade to the latest ITM version is highly recommended.
You may try to verify if REST data provider is enabled in TEPS configuration. If it is enabled, access this URL: http://<your_TEPS_server_hostname>:15200/ITMRESTProvider/test.html If it works, it means data provider is enabled. If it doesn't work, then REST DP is disabled or ITM version is too old. If URL above works, then try to test if it provides metric data following, for example, these steps:
https://www.ibm.com/developerworks/community/blogs/51340473-f383-43cb-805e-f0f44c26ab30/entry/Troubleshooting_ITM_REST_data_provider1?lang=en

[drewdouglass1]

Hey Rafal. I am also using 6.2.3 FP5 and I able to hit http://:15200/ITMRESTProvider/test.html successfully. However, when I click "GET" I receive a 404 error

The logs files are showing the REST service is enabled though any idea where this issue may be coming from?

[rafal-szypulka]

I can't recreate because I don't have access to ITM 6.2.3. I can only suggest to upgrade to ITM 6.3. Closing because of no activity.