Rancher desktop on Windows 10 : Error starting up: Error: Platform "win32" is not supported by RcFilePathManager

[rakotkar]

Actual Behavior

I have installed Rancher desktop on windows 10 but I am unable to start it , when I checked the C:\Users<user>\AppData\Local\rancher-desktop\logs\background.log. I can see the error

Error starting up: Error: Platform "win32" is not supported by RcFilePathManager.

What can I do to fix this error and get the rancher desktop launched successfully ?

Steps to Reproduce

Install Rancher desktop on widows 10.

Click on Rancher desktop icon shortcut on desktop

Rancher desktop does not get launched.

Result

Rancher desktop doesn't started.

Upon checking C:\Users<user>\AppData\Local\rancher-desktop\logs\background.log. I can see the error

Error starting up: Error: Platform "win32" is not supported by RcFilePathManager.

Expected Behavior

Rancher desktop UI should appear.

Additional Information

--

Rancher Desktop Version

1.6.1

Rancher Desktop K8s Version

None

Which container engine are you using?

containerd (nerdctl)

What operating system are you using?

Windows

Operating System / Build Version

WIndows 10

What CPU architecture are you using?

x64

Linux only: what package format did you use to install Rancher Desktop?

None

Windows User Only

Cisco vpn

[mook-as]

Hi! Could you attach the logs to the bug report? There should be information in there (related to where the error is occurring) that would help us with the issue. Ideally, attach all of them together in a zip file (after checking for private information that shouldn't be posted). Thanks!

[klharless]

logs.zip

[klharless]

2023-04-13T17:54:10.877Z: Error starting up: Error: Platform "win32" is not supported by RcFilePathManager
at new b (C:\Users\KH027556\AppData\Local\Programs\Rancher Desktop\resources\app.asar\dist\app\background.js:1:19466)
at k (C:\Users\KH027556\AppData\Local\Programs\Rancher Desktop\resources\app.asar\dist\app\background.js:1:20819)
at C:\Users\KH027556\AppData\Local\Programs\Rancher Desktop\resources\app.asar\dist\app\background.js:29:96630

[klharless]

Note: Changing %APPDATA%\rancher-desktop in my settings.json's from

"pathManagementStrategy": "rcfiles" to "notset" fixed the issue launching Rancher Desktop on my Windows 11 Enterprise 64 bit workstation. Not sure why it got set to something obviously not for windows is the mystery