| title | intro | versions | layout | permissions | showMiniToc | miniTocMaxHeadingLevel | allowTitleToDifferFromFilename | mapTopic | hidden | redirect_from | gettingStartedLinks | popularLinks | guideLinks | introLinks | tags | ||||||
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Account Management |
Answers to most common questions about your account, applications and the platform |
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rapyuta.io |
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{{%expand "Answer" %}} The user is not activated yet in the rapyuta.io platform. Ask the user to check his e-mail inbox and click on the verification link to complete the registration process. After the user completes the registration process, you can add the user to the project. For more information, click here {{% /expand%}}
{{%expand "Answer" %}} Only the admin of the organization can remove a user from the organization. To remove a user from the organization, go to Account>Organization page, and click Remove against the user whom you want to remove. {{% /expand%}}
{{%expand "Answer" %}} At the end of the free trial period of the Community Plan, the platform will stop all running deployments and delete all devices onboarded by the user. Since the deletion of resources is irreversible, the deployments and devices cannot be restored. Consequently, the user will lose any information, like logs, associated with those resources. To reactivate the full functionality of the platform, the user must add a valid payment method by visiting the Billing section. To avoid the scenario of losing device and deployment information it is recommended that the user adds payment information before the trial period ends.
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{{%expand "Answer" %}} We do not store any of the credit card information with us. We use well-known enterprise-class services like Stripe and Zuora that securely deal with any sensitive information. {{%/expand%}}
{{%expand "Answer"%}} A card verification charge of $1 will be levied, which will be reverted within 24 hours. A subscription fee on a prorated basis will be charged on the credit card monthly as per the subscribed plan.
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{{%expand "Answer" %}} As an admin of an organization, you can add multiple credit cards to your organization’s billing account. But, only one credit card can be made the primary or default card, which is used to charge the subscription fee and an additional amount for using rapyuta.io resources.
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{{%expand "Answer" %}} As an admin of an organization, you can delete any existing credit card except the primary or default credit card because it is used for monetary transactions. If you want to delete the primary credit card, ensure you make another card a primary card before deleting the previous one. {{% /expand%}}
{{%expand "Answer" %}} The billing cycle starts on the first day of every month and ends on the last day. In the case that you have signed up for a plan in-between a month, your billing cycle starts on that particular day and ends on the last day of that month. Correspondingly you will be charged on a prorated basis (for example if you signed up on 15th June 2020, you will be charged for the period beginning on 15th and ending on the 30th - i.e 15 days as calculated on a prorated basis). From the following month, the standard monthly billing cycles continue to apply. {{% /expand%}}
{{%expand "Answer" %}} Currently, we do not support automatic switching between the plans. You will need to raise a ticket to us through the platform and we will help with the shift. {{% /expand%}}
{{%expand "Answer" %}} If you would like to unsubscribe from the plan, you will need to raise a ticket to us through the platform and we will help with the unsubscription. {{% /expand%}}