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Form switching fails when requested_slot is the same in both forms #7710

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desmarchris opened this issue Jan 12, 2021 · 1 comment
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area:rasa-oss 🎡 Anything related to the open source Rasa framework area:rasa-oss/forms Issues focused around rasa forms type:bug 🐛 Inconsistencies or issues which will cause an issue or problem for users or implementors.

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@desmarchris
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desmarchris commented Jan 12, 2021

https://rasa-hq.slack.com/archives/C7FCS16SD/p1608240711266000

Rasa version: 2.1.2

Rasa SDK version (if used & relevant): 2.1.2

Python version: 3.8.6

Operating system (windows, osx, ...): osx

Issue:
When switching between two forms, if the requested_slot is the same in the new and old form, the bot returns an empty response rather than switching to the new form

The issue can be reproduced by pulling this commit from the retail-demo, and then try:

Your input ->  order status
I can help you find the status of your order. What's your email address so I can find the order?
Your input ->  return
Your input ->

The expected conversation must be:

Your input ->  order status
I can help you find the status of your order. What's your email address so I can find the order?
Your input ->  return
Let's start that return. To help find your order, can you please provide your email address?
Your input ->
@desmarchris desmarchris added type:bug 🐛 Inconsistencies or issues which will cause an issue or problem for users or implementors. area:rasa-oss 🎡 Anything related to the open source Rasa framework labels Jan 12, 2021
ArjaanBuijk added a commit that referenced this issue Jan 21, 2021
@ArjaanBuijk ArjaanBuijk mentioned this issue Jan 21, 2021
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@wochinge wochinge added the area:rasa-oss/forms Issues focused around rasa forms label Jan 28, 2021
@TyDunn
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TyDunn commented Apr 16, 2021

@ArjaanBuijk I am closing this because your PR said it fixed this

@TyDunn TyDunn closed this as completed Apr 16, 2021
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Labels
area:rasa-oss 🎡 Anything related to the open source Rasa framework area:rasa-oss/forms Issues focused around rasa forms type:bug 🐛 Inconsistencies or issues which will cause an issue or problem for users or implementors.
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