Title tag encoding error

[rjsorto]

I just wasted almost all day trying to figure out why was i getting this error

"Not Acceptable

An appropriate representation of the requested resource /livesupport/index.php/chat/chatwidget/(leaveamessage)/true/(department)/4 could not be found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request."

It was a letter ó in the title tag from the word Televisión, as soon as i erased that letter everything worked.

The site i'm implementing lhc is in spanish, none of the accents in the rest of the page are causing this behavior, just in the title tag.

The site is encoded in utf-8.
I'm using lhc 1.86

Other than that the script looks pretty nice, i'll keep testing...

[remdex]

Sorry but everything works here.

1. This error is produced because of server configuration LHC has nothing to do with it.
2. You should contact your server administrator and paste him URL which produces this.

[rjsorto]

The website does not display any encoding problem, it shows the content just fine.

The error is only with lhc live help widget that shows inside the page, the popup window works fine, I tested it on 2 different servers wamp (development) and lamp (production) same error, do you think both may have the same configuration issue?

Thanks for the help.

[remdex]

Exactly.
It's server produced error not LHC itself. And I really do not know what's couses this issue on your environment.

[rjsorto]

Hi again remdex.

The solution was so easy, i just replaced:
escape(document.title) (which is deprecated anyway)
in file design/defaulttheme/tpl/lhchat/getstatus.tpl.php
lines 296, 298, 376 and 389.

with:
encodeURI(document.title)

I notice you have more escape() functions in the scripts but i'm soooo lazy, as long as it works i will keep the rest as it is.

Hope this helps someone else.

Cheers!!!

[remdex]

Thanks for letting me know. I will change by myself in next release :)

[remdex]

Implemented. Changed everywhere :)
http://livehelperchat.com/new-version-1.87v-enhancements-user-browser-screenshots-269a.html